Viva Real’s earns a 2.5-star rating from 1 reviews and 1 complaints, showing that the majority of property seekers are somewhat satisfied with real estate services.
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Smooth apartment hunting experience
I recently used VivaReal to find my new apartment, and the experience was surprisingly smooth. The website was easy to navigate, and I could filter my search to match my specific needs. I appreciated the detailed listings, which included plenty of photos and information about the area. The contact process with the agents was straightforward, and I received prompt responses. While the sheer number of options was a bit overwhelming at first, I eventually found a place that felt like home. The paperwork was handled efficiently, making the move less stressful. Overall, a solid choice for house hunting.
Viva Real Complaints 1
Ruptura de contrato e não devolução da quantia adiantada
Prezados senhores.
Escolhemos o '' Viva Real '' para reservar um aluguel de apartamentos de curto prazo que atendesse às nossas necessidades. Eu enviei uma mensagem para a corretora Cláudia Pires Floriano Coan que foi muito acolhedora, enviou um vídeo da propriedade e assim por diante.
Enquanto trocamos mensagens, passamos para a próxima fase e concordamos com os termos do aluguel: 3 meses como adiantamento e o restante no prazo de 3 meses. Enviamos os documentos necessários (IDs, etc), assinamos o contrato e enviamos o pagamento adquirido. Ela nos encontraria na propriedade, nos deixaria entrar e assim por diante. Tudo parecia bem.
Só que não estava bem. No dia seguinte, ela enviou uma mensagem urgente dizendo que o proprietário da propriedade não concordava com os termos do contrato e exigiu o pagamento integral antecipadamente. Mas já tínhamos um contrato assinado!. Naquele momento, estávamos no aeroporto e concordamos, mas o pagamento teria que ser feito no dia seguinte, já que estaríamos em um voo de 15 horas. Ela respondeu que o pagamento teve que ser feito no mesmo dia ou o proprietário não validaria o contrato.
Ficamos chateados e decidimos rescindir o contrato e recuperar nosso dinheiro. A Cláudia disse que reembolsaria o dinheiro, mas antes de receber nossa resposta sobre a quem devolver a importância paga com PIX desligou o celular e excluiu todas as mensagens do lado dela do bate -papo. Isso então foi um golpe? Nós temos comprovante bancário de que o Senhor Wellington Willian dos Santoso recebeu o valor pago, o vídeo mostrando a propriedade, nosso lado das mensagens do WhatsApp e o contrato assinado com o escritório júridico Bracale.
O que então devemos fazer para que o contrato prevaleça nos termos acordados ou que recuperemos o que foi pago? Tínhamos a Viva Real em bom conceito e por isso fizemos o negócio para morar provisoriamente enquanto nosso apartamento na Rua José Maria Lisboa está em reformas.
Estou em voo de regresso ao Brasil aposentado como diplomata e tudo isso nos está causando um grande problema. Mas confiamos em que a Viva Real saberá resolver a questão.
Atenciosamente,
Eduardo e Diva Gradilone
Claimed loss: R$ 19.900 e muitas decorrentes de transtornos
Desired outcome: Devolução do valor pago para garantir o aluguel do imóvel segundo contrato assinado.
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Is Viva Real Legit?
Viva Real earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Viva Real has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Viva Real has claimed the domain name for vivareal.com.br for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Vivareal.com.br has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vivareal.com.br has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Viva Real have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
About Viva Real
Overview of Viva Real complaint handling
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Viva Real Contacts
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Viva Real phone numbers+55 11 4005-9111+55 11 4005-9111Click up if you have successfully reached Viva Real by calling +55 11 4005-9111 phone number 0 0 users reported that they have successfully reached Viva Real by calling +55 11 4005-9111 phone number Click down if you have unsuccessfully reached Viva Real by calling +55 11 4005-9111 phone number 0 0 users reported that they have UNsuccessfully reached Viva Real by calling +55 11 4005-9111 phone number
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Viva Real addressRua Bela Cintra, 539, Consolação, 01315-000, Brazil
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Viva Real social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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