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1.6 73 Reviews

Vitals Complaints Summary

9 Resolved
54 Unresolved
Our verdict: With Vitals's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Vitals reviews & complaints 73

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Newest Vitals reviews & complaints

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A
12:55 pm EDT
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Vitals delete reviews

I've been having an issue with my negative review being deleted on Vitals pertaining to Dr. Derrick O Cote from the The Bone and Joint Center located in Dickinson, ND. As a local resident and being a former patient, my experience from him should not be ignored or wiped from his site. I also noticed that several other negative reviews were since deleted from his profile, which means Vitals is covering this up or the doctor's practice is able to pay off having the reviews taken off. My experience from his was terrible and have talked to many others who have had surgeries or went to him have similar bad experiences.

As for my experience, Dr. Cote may have a knack for the technical side of things, but is known to be arrogant and rush through diagnoses, lacks ability as being a decent surgeon. He will not see most patients after surgery, and only lets his nurses take care of that. Probably to protect himself from any possible issues that may arise. He performed arthroscopic surgery on my knee, but missed the root cause and after spending thousands of dollars spent on appointment, rehab, and scans. I saw a another doctor who diagnosed the actual cause and fixed the issue. The most recent doctor described how there was still a bone spur that had to be missed from the last surgery since it was at a larger size than possible after 14 months. Dr. Cote also didn't not follow the MRI's suggestions and also was very quick to rule another cause when he missed the original in the first place.

Another greater concern is a friend of mine had a incident that resulted in very purposeful and improper sexual misconduct done by Dr Cote during one of their appointments. She felt ashamed and feels she gave off the wrong impression that resulted in this. This was covered up heavily. Since there was no witnesses and the severity of such an incident, she couldn't do anything about it.

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5:57 pm EDT

Vitals libel

Vitals.com:
The company's customer suport is unavailable and can't be reached by email. The company demonstrated remarkable ignorance when a customer contacts the company.
We had a disgruntled former patient who wrote a defamatory review as a retaliation for our refusal to assist him in getting disability coverage that he wasn't entitled to.
We called Vitals 3 times and despite the promises by the same female representative" to review our complaints and remove unfair "review" nothing was done during the last 6 months. The same former patient posted one more identical to his first one, "review" a month ago.

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3:42 pm EDT

Vitals removal of information and slander reviews from stalker

My personal cell phone number has been posted on their website under a profile they have for me. Even though my phone number is still the same, I no longer live in the United States. On top of that, someone who has been harassing and has attempted to extort me posted a slanderous review that I have asked vitals.com to take down. I have never heard anything back from them. They do not seem to care that their actions are putting my life and my family's life at risk!

Since I no longer live in the United States, I need Vitals.com to take my profile down immediately.

This is the URL I need removed: https://www.vitals.com/doctors/1r67j2/xander-phoenix

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6:19 pm EDT
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Vitals removal of my information from the site completely

Please TOS my information from the vitals site. There is a person cyber stalking, who is relentless, re-posting again after slanderous, abusive reviews are removed. The other sites have either removed my information or taken away the ability to review. This is not a verified patient, and is a very pathological person escalating. I greatly appreciate your attention and resolution. Jennifer Flynn-Campbell, PhD. Ronkonkoma NY and any other NY address.

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R
12:58 pm EDT

Vitals need to update your office information

Please update our information. Address is not correct 4805 W. Thomas Rd. Ste C Phoenix, Az 85031 and 17037 N. 43rd Avenue Glendale, Az 85308 needs to be removed and updated to 4338 W. Thomas Rd Ste E6 Phoenix, Az 85031 this is our only location for Dr. Ramin Damadzadeh D.D.S. at Ace Dental Care, Inc. has. Thank you. Should you have any questions please call me Rosie Office Manager here at Acedentalcare [protected]

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11:57 am EDT
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Vitals vitals review of dr. andrew burchard posted april 22, 2019

Good Morning,

I am contacting you today due to a review posted against one of our doctors, Dr. Andrew Burchard. The facts that are presented are not accurate and seems to be those of a more personal attack especially making mention of the Doctor's appearance. This patient was not treated for services as they are being presented.

Is there a way to post a comment back to state that any office bases patient of University Otolaryngology should be contacting the Practice Administrator to address any concerns you may have. If you are a patient based from Rhode Island Hospital, please contact the Department of Otolaryngology directly.

Thank you,
Maureen Brousseau
Practice Administrator
[protected]
[protected]@univoto.net

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Ghost8531
,
May 15, 2022 9:55 pm EDT

Just pay Vitals to have it removed. Pay to play site run by people like YOU.

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P
6:20 pm EDT

Vitals psychiatrist

My name is Peyton Hurt, MD. I have an office and company c'ville Health Llc and cvillehealth.com. My address is 195 Riverbend Drive, Charlottesville, VA 22901. #[protected]. Nevertheless, vitals.com, which google uses for reviews, etc lists me (on their map and phone) as Lawrence Borden Lee Jr MD at 590 Peter Jefferson Pkwy Ste 250, Charlottesville, VA 22911. Phone [protected]. My practice is receiving calls for Dr Lee. Obviously, patients looking for me are calling his number. Please follow up to fix this.

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11:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vitals online dr. review

Vitals.com ha erroneously posted the home address for RIchard J Mandel, MD as one of his office addresses. I have written to their customer service dept per their website, 4 times now and have not received an answer or corrections.

I have attached a copy of one of the letters I sent to them with our contact information and the information that should be corrected.

Please help!

Paula Mandel, Practice Administrator
[protected]@gmail.com
[protected]

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1:22 pm EDT

Vitals https://www.vitals.com/doctors/dr_joy_bang.html

the URL affiliated with my name and my business is incorrect on vitals.com. I have reached out to the company many times in the past three years. More recently, I have been emailing customer support weekly with no reply. I am simply requesting that the URL be changed to reflect my true and real name or delete my profile. I am prepared to hire a lawyer but I do not wish to go that route. Please respect the negative impact that this incorrect you are L has on my practice reputation and please reply. The phone number listed for her vitals.com has been disconnected and the toll-free number does not ring through to an agent.

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Y
8:09 am EST

Vitals I am an ob/gyn physician whose home address has been placed on your site.

You have my home address on your site as my office. Please correct immediately.

Yvonne Gomez-Carrion MD, F.A.C.O.G.
Assistant Professor in Obstetrics and Gynecology, Harvard Medical School
Director of the Ob/Gyn Resident Surgical Service,
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Boston, MA 02215
office phone [protected]/eFax [protected]

NOT MY HOME ADDRESS
40 Marvin Lane
Newton, MA 02459

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9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vitals engages in unethical behavior

A doctor I represent has been harassed by an individual on Vitals' review forum, consistently every month, for the last four years. We have reached out to Vitals several times to notify them of this issue and let them know what is going on. We sent several emails and never got a response, even though this is in direct violation of their terms and conditions.

After filing a police report of harassment and sending it to Vitals, we finally got a response. But only one response. They removed *some* of the harassing comments and then went off the grid again. To no avail, the person stalking the doctor I represent was back online the next day, posting nasty, harassing comments. How disgusting!

When it comes to dealing with Vitals, you're in for a long ride. Their customer support is nonexistent, and when you try to call their office, the voicemail box is full.

Vitals has no algorithm or vetting process to spot harassment of any sort.

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12:30 pm EDT
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Vitals is this even a legitimate company?

There is a rogue review of one star recently given to our practice that is grossly inaccurate. I've sent a message as instructed through the website and left several messages to no avail. This seems like an illegitimate business. Wouldn't it seem logical that if this company is legitimate they would contact providers each time there is a review so that there could be an appropriate response. Or, at the very least if something is negative we could provide a response. Or "self-verified" it wouldn't be allowed. This site is clearly about raking in ad dollars with zero interest in providing accurate information for patients.

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4:04 pm EDT

Vitals vitals.com

Vitals.com has published my home address in regards to my office.
Last week a strange man came to my home to make an appointment and would not leave! I asked how he got this address and he told me and my husband from vitals! I have emailed vitals.com to take down my listing all together. I have never agreed for any of this information to be published by them. No one has returned my emails or phone calls agreeing to take me off their site since they put my family and I in danger. I have now contacted an attorney to handle the situation.

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10:44 am EST
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Vitals phone number for our practice

Vitals will not update the phone number of our practice. This is a simple request that should be handled immediately. The purpose of their site is to provide the correct information, most importantly the phone number. We have gone down every avenue to change this on our own and through contacting them. They do not respond to anything and do not help in any way. Extremely disappointing.

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Eric Mercado
, US
May 08, 2018 9:40 am EDT

Vitals.com is very suspicious. I've tried to understand who writes the reviews so we can contact them regarding their concerns. There is no way to do this and vitals do not reply to any emails I send to them. Is this an actual business? If it is, they should be shut down. Not good for Providers or Patients.

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Google User
, US
Apr 02, 2018 4:06 pm EDT

They have my home address published instead of my pulmonary office address.
They have not changed and will not take me off their website.
Horrible and dangerous.

ComplaintsBoard
N
11:38 am EDT

Vitals vitali statistics department customer service

We requested, for a birth certificate for our 1 year old daughter via online. And then we needed the certificate soon so we went to trenton location NJ and took it by hand. And we asked them if we can cancel the online requested certificate, and they said that would cancelled since its been given by hand it will be updated. To our surprise we got the online requested birth certificate. So thought of calling them back and find out like what happened. The lady who attended the call wasn't even ready to listen to what I have to say, and even after listening she wasn't ready to help at all. and dint even speak a word properly and was mute till I SPOKE. I hope that wasn't the way how to respond to someone who needs help in such cases.

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3:13 pm EDT

Vitals fake review

My name is Dr. Travis Hampton and I have a fake review on your site. Someone gave me a 1 star review (actually 2 1 star reviews are there, one with no comments what-so-ever and the other is a bald face lie). I left a review myself to correct the fake review. Please take them both down, but not one without the other. In the review, the person says that I sent them a dismissal letter accusing them of being a drug addict and that I prescribed three different drugs to this person, two of which I have never prescribed in my career. I have not sent a dismissal letter to ANY patient of mine in over 10 years. That's a fact! Plus, I can't think of a single patient that has asked for drugs in the past year more than once. Some patients ask for pain pills and I provide them when needed but none of my patients have asked more than once because I always treat their problems. I am seriously wondering if this is my competition and I would love to see the name of the reviewer so as to be able to take appropriate legal action.

Thank you

Travis Hampton, DMD

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9:52 am EDT
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Vitals negative reviews are not shown, removed and fake positive reviews

I've been like others lied to and disfigured by a surgeon who has a reputation of disfiguring and lying to people, vitals shows no negative reviews of mine and his other patients I talked to. But I know this doctor posted multiple fake positive reviews in vitals right after I said I'm gonna put reviews for him since he's not helping me recover from this disaster done by him. Vital is scamming people, what else is new

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Casondra Mull
, US
Apr 21, 2017 11:41 am EDT

What is the surgeons name?

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12:23 pm EST
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Vitals false and patient review

As a provider I find vitals extremely discouraging. I just discovered that someone anonymous has submitted a review on Vitals site calling my family member an utterly depraving name. Not only is it a false statement, it is a blatant abuse and affects my business. There is no protection for a provider against such disgusting posts. I called and left message at Vitals as well as sent email to vitals customer care about this abuse. But no response yet.

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Ghost8531
,
May 15, 2022 9:53 pm EDT

Cry me a river.

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J
9:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vitals vitals review

By mistake I submitted 1 star rating for Dr. Zhanna Logman with the excellent comments. . Then I corrected my mistake and submitted the same excellent comments with 5 stars. I asked Vitals to delete 1 star review that was submitted by mistake.
My 1 star review was never deleted by Vitals.
Please help me tovdelet My 1 star review.
Joy Eisenstat
[protected]

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K
10:42 am EST

Vitals vitals.com/awful customer service!!!

There is absolutely no way to get in touch with vitals as a patient. I had a question about my review and every time I called them, the call was not answered. Oh wait, no, it was picked up once, however there was no speaking to me, just a bunch of laughing in the background.

They're the same way with email and messages through the website. I ended up re-sending my same email so many times; no reply.

Awful.

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Vitals Customer Reviews Overview

Vitals.com is a popular online platform that allows patients to find and review doctors, dentists, and other healthcare providers. The website has received a significant number of reviews, with the majority of them being positive.

One of the most significant advantages of Vitals.com is its user-friendly interface, which makes it easy for patients to find the right healthcare provider. The website allows users to search for doctors by specialty, location, and insurance, making it easy to find a provider that meets their specific needs.

Another positive aspect of Vitals.com is the quality of the reviews. The website has a strict verification process that ensures that all reviews are genuine and written by real patients. This helps to ensure that patients can trust the reviews and make informed decisions about their healthcare providers.

Many patients have also praised Vitals.com for its comprehensive profiles of healthcare providers. The profiles include information on the provider's education, experience, specialties, and patient reviews, making it easy for patients to get a complete picture of the provider before making an appointment.

Overall, Vitals.com is a valuable resource for patients looking for healthcare providers. With its user-friendly interface, high-quality reviews, and comprehensive provider profiles, the website makes it easy for patients to find the right provider for their needs.
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Vitals contacts

Phone numbers

+1 (866) 325-8972 +1 (201) 842-0760 More phone numbers

Website

www.vitals.com

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