Visible Changes
reviews and complaints

I asked availability for a haircut and I specifically told the receptionist I wanted a 0 and 1 on top. My haircut was nothing what I wanted it looked horrible I asked to speak with the manager Jeremy from the visible changes in the galleria in Houston texas. I told him what I wanted is not what I received he them spoke to the receptionist and basically flat out called me a liar. I do not appreciate being called out like that I told him I did not want to argue and I would pay for my haircut and leave

I had my hair color done professionally for just the second time in my life - this was my first time at VC. After my shampoo I was asked if I wanted someone to blow dry my hair and I said yes - how else do you know what the color looks like? It took about 15 minutes for the blow dry. When I went to pay I asked for an itemized receipt - they charged me $50 for the blow dry! I said that was completely ridiculous! No one told me there would be a charge, let alone $50! I was told that only an “art director” person was available to do the blow dry and her charge is $50. I said that I didn’t request an art director and no one told me it would be $50! The manager said she’d give me $10 back and I said that was no acceptable. She said they provided a service and there is a charge for everything. I said that they need to tell people - what a scam! She said the lowest level for just a blow dry is $35. So I said I wanted $15 back - she argued with me more then finally gave me a $15 credit. That is completely ridiculous! I paid $215 for the color, another $25 for some conditioner they didn’t tell me they were charging me for either. I will NEVER get color there again! Totally not worth it.

1st Appointment

Approximately August 2021

5015 westheimer rd ste11

[protected]

I made an appointment last year and the personnel said that i coukd get the highlights I wanted but upon arrival at the store the manager said that she had to bleach all my hair to be able to get the highlights that i wanted. I agreed only because I didnt know any better thab what this manager was talking about. She short overweight and looks asian. I hope i have described her so that you are able to talk to her since she told my hairstylist that that was the only option for the highlights i wanted. I ended up looking like a dirty blond with highlights. My picture instruction where that i wanted my black roots but platinum highlights.

2nd Appointment

Second Appointment

Approximately Feburary [protected] westheimer rd ste11

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I made an appointment with jose at 5015 westheimer ste 11. Jose came up to the front of the store and he said he could do the highlights. I specifically asked for the highlights in the picture with black roots and thick platinum highlights. So I this time Jose said that he could do them and I said ok i will pay only because you say you can do them if not i would of asked ask another hairstylist to do it. Attached is the picture 1 month and a half later after the black roots havegrown. I literally have grey hair with little highlights. The foils and selected hair where to many and they included small pieces of hair instead of less foils and thicker chuncks of hair selected to bleach and add color to it.

Today 3/12/2022

5015 westheimer rd ste11

[protected]

Trans #35 Batch #68

The lady at the register couldnt schedule me to get the highlights redone. Again i wanted to talk to somebody about the highlights thick black rooted highlights. Sge said everybody if BUSY nobody can assist you since they are with clients. FINe the point is she forgot to give me my 20 dollars. I had paid Amir 30 in tip and I needed 20 back to replace that money in my wallet. So she said well dont include it in your tip section on the receipt i will just added to the total of haircut texturizer of 70.57. Grand total 90.57. So i left because she couldnt give me my change and when i came back the manager wanted to have the register counted shirt overweight asian looking lady. She thought i was lying and I was like i hope you dont think that i want to jack your 20 dollars well there i was waiting on her to count the register. She is just so rude with her face.

On March 9, 2022, when I went to pay for services, I saw a sign informing customers of an additional charge added to credit card users, so I decided to write a check. I was then informed that checks are no longer accepted, and the options for customers are credit cards or cash.

The mall I go to is no longer a “safe” area. Considering the services I receive are normally $200+, I don’t feel comfortable carrying cash.

By eliminating checks as a valid means of payment, customers have are forced to pay an additional fee or carry cash in an area that is not safe placing them at potential risk.

I went to get my daughters haircut at visible changes, after a bit they told me they were taking her to wash her hair. After about 40 minutes I went to go check and found her hair still wet and her on the verge of tears with nobody paying attention. They left her there with wet hair for 40 minutes. This waste out time and when we we came back home she got a fever.

Signed up for their garbage service. Bought a new cell phone from them. 15 days after no service lousy lousy lousy data I complain. They told me I was going to get a refund on my phone. They lied straight to my face! No refund! They're not in the cell phone service business they are in the cell phone selling business! Biggest fraud on the internet! Stay away. You will be sorry!

I booked an appointment for deep conditioning and blow dry today. I got late by 20 mins for which i called n asked if its okay to go, they said fine n i went.

A guy asked me for my hair wash once i reached location, after my wash another lady Terresa woods took me and did my blow dry. I asked why my deep conditioning is not done, she said she was not informed at all about it! I was shocked, its cold outside like 3, i never blow dry my hair without deep conditioning, Terrasa apologized and said u dont need to pay, at the counter her manager Sylvia came, she yelled at me, asked Terrassa to stop speaking n asked me to pay 50$ for only shampoo n blow dry!

I did not ask for blow dry, when i called for appointment they said 4$ for deep conditioning n 35$ for blow dry, now my hair got rough as they did what they wanted without my consent, i did not get the service i wanted n i was charged n yelled at!

I never said i am not gonna pay, even when Terrasa ( my hair stylist) said i dont need to i said i will however this manager was extremely rude, racist Sylvia, also she yelled at me and made me mad. I was wronged n i was being wrongly charged. I said give me her nAme so that i can lodge a complaint she said no n better pay off n she called security as i said i am not gonna pay for your negligence!

I paid 50$ when with mall security, it was a complete harrasment, i paid for something i did not wish to have, the manager Sylvia denied me my basic rights as a customer of chosing my service, yelled n created mental trauma on me . I am talking to my lawyers, Before any legal proceeding i am writing for voicing my issue.

I have had much more expensive services, i never lose my mind, not a person who would not pay. I want to know why my stylish was not informed of deep conditioning where thats what i cleArly asked for when i booked an appointment?

My hair was damaged n dried by blow drying without conditioning!

Instead of being sorry / asking for apology Sylvia charged me wrongly? Its like being on a restaurant, getting different food than what u ordered and being wrongly charged for it. Unjust and intolerable. Also manager sylvia was racist and asked mall security who said he will issue a ticket if i dont pay 50$. I am not sure if a mall security is entitled to do so!

Date of incident- 7/21/2018
Location- Memorial city mall
People involved- Berny (hair stylist), Memorial city mall store manager (name unknown)
My name is Amrutha Kurakula. Myself and my mom went to Memorial city mall, visible changes location for hair relaxer services. During our initial consulting appointment, we were guaranteed we would be left with straight and smooth hair. We got the treatment done on April 23rd but it did not work. (I paid approximately $485 including the tip). We were left with frizzy and wavy hair. The hair stylist promised us they would fix the problem and asked us to come again after 2 weeks. They did not charge us for the 2nd treatment but that did not work as well. We were asked to come again for 3rd treatment. I blindly believed them hoping they would fix our hair. The 3rd time we got the treatment done was on July, 21st, 2018. My mom was going through the hair treatment process and I was waiting for her in the lounge. When I was speaking with the receptionist, the store manager came to me. He did not introduce himself and when I told him that I am there with my mom for hair relaxer service, he said that is not going to work for us. I was surprised to hear that, because if they knew it is not going to work why do they keep promising us and booking us further appointments. He started speaking of menstrual cycles, hormones, health issues and was telling me I should go for hair smoothing services and they usually talk people out of hair straightening services. I was totally shocked to hear this, since that was the exact opposite happening to me. I was convinced by that hair stylist that hair relaxer is going to work for me. I patiently waited for my mom to get done with her hair treatment. I went to see the results and was totally disappointed to see my mom's hair in its worst condition. The hair stylist said that is the best she could do and handed over a bill of $165 to me.
I did not understand why I was handed over a bill since I already paid for the service and these people never delivered me the results and thought they are trying to fix their mistake. I was for the store manager, who then arrived and very rudely told me to pay $165. When I was what I am being charged for since I don't see the results and my mom's hair is completely spoiled. He did not even bother looking at the results. I kept repeating myself that I am out of $500, i do not see even a slight change with our hair, wasted our time and effort and on the top of that I am being charged instead of apologizing to us. I told him to show me the contract we signed before we began the treatment. He immediately shouted at me saying, I am not going to show you any papers, pay the money or I will call the security. All the customer are treated politely but I was yelled and threatened. I knew, it was a racial thing. I told him I will speak to his authorities and he said he would speak to them about me. I was called a liar when I told him that the hair stylist promised me that I would have straight hair. He said that no one made such promises and I am making that up. There were many people in the store and I was embarrassed in front of everyone. I was paid the $165 and left with my head down.
This is not about money. I am not looking for any refund. It is about treatment me with respect. Why do they have to lie to me and call me a liar. I want to be treated as equal. All I wanted from them was a sorry and I would have left without arguing. Instead they insulted me and threatened to call the security. All I need was some empathy. Situations like this may seem small. Small or big, a mistake is a mistake and I hope other people do not have to go through what I went.

Date of incident - 5-14-16 Telephone call regarding niece's hair apt for prom.
I have been coming to VC since I was 13 years old. I scheduled my nieces hair appointment for prom for this past Saturday, May 14, 2016 and called to give my credit card over the phone due to me working. I was initially going to meet my niece at her appointment and pay for her but due to the fact I had to work that was not possible. I've gone to Veronica (Ronnie) Alonzo who use to be at Northwest Mall but is now at the Galleria since I was about 14 years old. I last seen her in January for a haircut. I called to speak with the front desk to see if they can take my credit card for payment over the phone (I initially was under the impression I could do this from the start) but the person said they will ask their manager and immediately came back to the phone and said no. I then asked to speak to the manager which by then I was upset. I explained why I could not go and would like to pay for my niece's hair style over the phone and he was not friendly. I can understand if he was busy but it was only 10:30 am. I have been in the retail business for over 25 years so I understand good customer service which I did not receive. He said he would have to verify that I was a customer to the store and put me on hold. He then came back and said I have not been there since 2014. I explained to him that I go to the Galleria and asked if I would like him to verify that. He took my number and called me back and said I have not been there since Jan 2016. That is barely 3 months and we all get our haircut every 3 to 4 months and still would not take my cc over the phone. I was very angry and said a cuss word and hung up. I will never do business or give my business to the Visible Changes (Memorial City) ever. It was very embarrassing and my niece had to have a friend curl her hair for prom. I usually don't make complaints but this is how upset I am. If you have people that work for you - they should go above and beyond for their customer. It would of probably been a $40.00 service because she was only getting a few curls in her hair (not an updo). Thank you for your time.

Vanessa Chavez
[protected]@yahoo.com
[protected]

In an attempt to make an appointment with my colorer, whom I see every four weeks, I was put on hold and left there by a female employee at the front desk. Finally, a male employee came on who gave me a 12:40 color appointment with a 2:10 style appointment. When I pointed out to him that I would be left sitting with a wet head for over 30 minutes, he proceeded to tell me how color works. I have been having my hair colored at Visible Changes for some 40 years and certainly did not need this information. What I wanted and needed were back-to-back appointments, something he obviously doesn't understand. To say that I am upset is to put it mildly.