The complaint has been investigated and
resolved to the customer's satisfactionResolved Virgin Mobile — double charged
resolved to the customer's satisfaction
After taking money from my prepaid card Virgin Mobile also charged my bank. They have refused to issue a refund for the double charge, My bank did a fraud investigation and got my money back right away and now Virgin mobile has suspended my survive. Remember they double charge me and now I can't use my phone and it was already paid for by a top up card. I am reporting them to as many agencies as I can for fraud. I have seen tons of bad reviews now that I started to look into their cust serv, I wish I would have seen them before I paid for the phone.