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CB Mobile and Cell Phones Virgin Mobile USA Complaints #62-81
Virgin Mobile USA

Virgin Mobile USA review: cellphone service

R
Author of the review
4:24 pm UTC

I have a Kyocera phone on a Virgin Mobile account.

Problems with Virgin Mobile:
1. Charged account double (happened once)
2. In warranty, only sends replacement on bad phone if I pay $25 shipping
3. Charging additional for tax all of a sudden without notice
4. Refusing to credit bank account for tax charges they didn't notify of
5. Employees -several have a bad attitude

Problems with Kyocera phone:
1. disconnects
2. screen changes to password screen and party cannot hear you
3. slow processor so no Uber, etc unless you spend 45 minutes trying

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  1. Virgin Mobile USA Contacts

  2. Virgin Mobile USA phone numbers
    611
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    100%
    Confidence score
    Account Services
    729
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    Payments
    +1 (888) 322-1122
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    Customer Service
    +1 (888) 999-2321
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    Canada
    +1 (416) 348-1892
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    International
    +1 (877) 877-8443
    Click up if you have successfully reached Virgin Mobile USA by calling +1 (877) 877-8443 phone number 0 0 users reported that they have successfully reached Virgin Mobile USA by calling +1 (877) 877-8443 phone number Click down if you have unsuccessfully reached Virgin Mobile USA by calling +1 (877) 877-8443 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Mobile USA by calling +1 (877) 877-8443 phone number
    Broadband2Go
    +1 (888) 321-5880
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    Assurance Wireless
    More phone numbers
  3. Virgin Mobile USA emails
  4. Virgin Mobile USA address
    6200 Sprint Pkwy, Overland Park, Kansas, 66251-6117, United States
  5. Virgin Mobile USA social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all Virgin Mobile USA contacts
Virgin Mobile USA Category
Virgin Mobile USA is ranked 13 among 102 companies in the Mobile and Cell Phones category
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