Menu
Vinted Customer Service Phone, Email, Contacts

Vinted
reviews & complaints

www.vinted.com
www.vinted.com

Learn how the rating is calculated

4.2 1999 Reviews

Vinted Complaints Summary

0 Resolved
403 Unresolved
Our verdict: Engaging with Vinted at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Vinted has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Vinted. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vinted reviews & complaints 411

Filter reviews by rating
5
1596 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Vinted reviews & complaints

ComplaintsBoard
D
7:49 am EDT

Vinted never received payment for items I sold

I've been ripped off by vinted! I trusted that I would always be paid just as long as the customer received their item and was satisfied with their order. I was wrong! I estimate that they owe me approximately $100 and the only way to contact them is through email. So I tried fixing the issue through emailing customer service and all it has been is a huge headache. I will no longer sell through vinted! They need to pay up or at least have a contact pho e number.

Read full review of Vinted
Hide full review
ComplaintsBoard
E
6:24 am EDT

Vinted 18k gold ring... that it's fake

Mi primera compra, un anillo de 18k oro verdadero, me ha contestado la vendedora qie si lo era, y compre un estuche de maquillaje, despes de esperar a que ella lo emviara por cuatro dias, lo compre el 28 y llego el 5 de mayo, antes de asectarlo lo llebo al joyero para la prueba de acido y resulta que es un anillo chapado de oro en bronze. Si go la norma les explico que pasa y mando fotos, me manda vinted un mensaje diciendo que lo siente, el segundo mensaje que mande mas fotos, yo mando mas fotos y direccion the la tienda y telefono donde ha sido provado el anillo, hoy me manda otra reprencentante este mensaje awui tiene una copia
Hi there,

I'm very sorry that your bundle wasn't as described. 😞

Please talk to your seller about the situation and then decide which solution works best for you:

➢Your seller can refund you without you returning the bundle back. If they agree to do that, simply reply to this message with a screenshot of the message confirming that.

➢ Your seller can reimburse you for those damaged/not as described items outside the Vinted, for example through PayPal. Once they refund you for them, we can release your payment for the seller.

➢You can return the whole bundle back in order to receive a full refund. If that is your decision, you will have to provide us with the return tracking number and a copy of the receipt within 5 days.

Here are some ways you can return the package:

➢ You can purchase the return shipping label online at USPS.com.

➢ You can get the shipping label at your post office, **don't forget to ship the package with tracking.**

Currently, we don't have the ability to reimburse buyers for purchases made outside our payment system -- including shipping labels -- so that's why we refund your "original" shipping cost instead. If you'd like to return the item for a full refund, you don't need to wait for your seller's approval.

As soon as I receive a photo of your receipt showing the tracking number and the tracking shows it has been scanned, I'll issue a refund.

Please let me know which option works best for you. If you have trouble coming to a solution - let me know and I'll do anything I can to help. 😉

Talk to you soon,

Marija || Team Vinted

Porque tengo que hablar con la vendedora si lo he comprado en vinted no afuera y yo no le he mandado dinero a ella, ha salido de mi cuenta de banco por vinted

What shuld talk to the seller she want themoney, i have purchase this inside vinted, money had been taken from vinted.
This is rediculous, im very piss custumer, i had been scam from saller and from vinted given me the excuse the i have purchases this out of the side.

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
J
1:02 pm EDT

Vinted sold multiple items wasnt paid

Sold 2 very rare vintage pieces and was never given my money by vinted eve though i recieved a 5 star review from both customers. This company is highly fraudulent. Ive had nothinh but issues getting paid and its not the buyers its the company. They refuse to speak to me on the phone to resolve and attemted to get me t sell my clothes saying i owed them money. Do not sell here. Run away. Report them to bbb. Loss my favorite clothes money and trust in people

Read full review of Vinted
Hide full review
ComplaintsBoard
L
5:32 am EDT

Vinted i'm very disappointed with vinted!

Ordered some stuff from Vinted in the past and loved the site! Recently I wanted to order some items but I could not log into my account. When I contacted Vinted customer service they said that my account was blocked! I asked for some explanation but they did not reply. No one ever explained what happened, they just blocked me and that's all! I never did anything wrong and in my opinion there was reason for blocking me! I'm very disappointed with Vinted!

Read full review of Vinted
Hide full review
ComplaintsBoard
B
2:19 am EDT

Vinted terrible quality item

I have ordered a pair of beautiful heels from a seller on www.vinted.com. The seller provided me several pictures and shoes looked brand new and the price was also great. When I received the shoes I was shocked! Quality was very poor and shoes looked terrible! The seller actually used old photos when they were still new. What a scam! One shoe had no heel at all! Tried to contact the seller but there was no response, then I decided to ask Vinted for help, but they did not reply either and provided no help! Don't buy from this site, it is dangerous for buyer and their wallets!

Read full review of Vinted
Hide full review
ComplaintsBoard
P
2:13 am EST

Vinted the worst app ever!

I have been an online shopper for years. So I decided to try Vinted and joined the site. I joined Vinted and made my first sale, an authentic Prada bag, recorded the packing and uploaded 10 pictures of it. Packed it nicely with a thank you note. Then this lady appears, she bought the bag but later asked for a refund because she was claiming the bag was not authentic! I contacted customer service and sent them proofs. They did not care at all, they just gave her money back. Complete scam! Still don't have my bag back!

Read full review of Vinted
Hide full review
ComplaintsBoard
F
6:31 am EST

Vinted horrible website.

I bought a bag from a seller on Vinted. The shipping was quite fast, but when my item arrived it was horribly damaged! There were strange stains all over it and two small holes. The original advertisement stated that the bag was brand new and it was in a perfect condition. But the bag I received definitely was not new. The information on their site stated that they guarantee money back if the item was damaged. Mine was certainly damaged, so I contacted Vinted costumer service and explained what happened. I also sent them pictures. Later I received a message from them stating they could not help me. They also said that I could try reselling the bag. How am I suppose to sell a damaged item? They also said that they could not return the money because the damage is not substantial enough! But it was written that the bag is new and I received a bag which was obviously used! Anyway they never replied again. I'm so angry!

Read full review of Vinted
Hide full review
ComplaintsBoard
R
4:27 am EST

Vinted no delivery at all

I registered on the website www.vinted.co.uk and bought some stuff from them, but these scammers only took my money and that’s all. They haven’t delivered order at all as well as they told me some ###, when I asked why it still hasn’t been sent. Total scam, so better don’t deal with them. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of Vinted
Hide full review
ComplaintsBoard
F
9:29 am EST

Vinted they didn't provide money, but I sent dress

I sold the dress on the website www.vinted.com. I have no idea why, but the girl, who bought this dress didn’t inform the admins that she received the dress. These scammers informed me that I couldn’t get my money. I wasted dress and money as well, but these scammers refused to listen me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Read full review of Vinted and 6 comments
Hide full review
6 comments
Add a comment
B
B
B_ver24
, US
Nov 01, 2018 12:48 am EDT

I sold an item and vinted cancelled the order but the item was already on its way to the buyer. They buyer received it and I was never given the money for that item its now been 5 weeks and still no money... I thought maybe the item would ship back to me but it didnt and the buyer refuses to reply to me anymore that is theft! I want my money back!

J
J
Julia Belk
, US
Oct 27, 2018 8:08 pm EDT

So I never received my payment and the buyer said that it was delivered but she did not get it. How would I know where it is if i don't know if it's in transaction still or not. If i continue to have problems like this I will not use vinted anymore.

M
M
Meggiimoo
, GB
Oct 22, 2018 9:09 am EDT

I've payed for some shoes but realised the seller last logged in a year ago! If she doesn't go on it often then how will I receive my item?

I've sent messages to prompt her but she's not reading them I've attached a picture of the shoes so you can see which ones they are

I really really hope it can be sorted because I'm a good customer to vinted

View 0 more photos
M
M
Michelle Mintchwarner
, US
Aug 15, 2018 2:51 pm EDT

Crystalee222 and I entered into a purchase agreement for approx. 420.00 for a bundle of 5 outfits, of which I never reieved any limited edition VS Pink outfits at all. I do not know how to file a dispute with vinted. I guess I will have to take it to my bank.

View 0 more photos
M
M
Michelle Bruce
, US
Aug 15, 2018 5:55 am EDT

My account was blocked this afternoon because they said I had a 4.95 refund for item and because I had received the item I had then I had to refund the lady which It is this morning but they stillswitched off account please can you tell me why it's stillblocked

View 0 more photos
J
J
jogriggs99@yahoo.co.uk
, GB
Mar 07, 2018 1:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i have had similar. Sent item said not received and didn't get either return of item or refund. There is no one to contact directly ie customer service.

ComplaintsBoard
L
6:26 am EST

Vinted I got awful thing from them

People, be careful and better don’t buy from the website www.vinted.com. I ordered vintage dress from them, but after couple of weeks I got total rubbish. The dress didn’t look the same as it was mentioned on the website. The description was completely opposite and the dress looked like it was old and dirty. These people are scammers and liars, who take money and provide bad-quality things. Please post your comments about this company.

Read full review of Vinted and 1 comment
Hide full review
1 comment
Add a comment
I
I
IDislikeYou
Beverly Hills, US
Mar 12, 2015 8:29 am EDT

Vinted doesn't sell anything it's sold by members so you got a bad dress from a single Vinted members. Learn what you're talking about before posting because you sound ignorant.

ComplaintsBoard
R
10:23 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vinted - they blocked my listing and account as well

Don’t waste your time on the website www.vinted.com. I sold some clothes on this website, but the moderators blocked my listings and after several days my account as well. I haven’t received money for the clothes and when I tried to reach moderators, no one replied. Total scam and waste of time. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Read full review of Vinted and 42 comments

Vinted Customer Reviews Overview

Vinted is an online marketplace that facilitates the buying, selling, and swapping of second-hand clothing and accessories. The platform offers a diverse range of products from various brands, catering to different styles and sizes. Users can list items they wish to part with and browse for pre-loved fashion. Vinted provides a system for secure payment transactions and communication between members. It aims to make the process of refreshing one's wardrobe more sustainable and wallet-friendly.

Vinted In-depth Review

Website Design and User Experience: The website design of Vinted is clean, modern, and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categories. The search function is efficient, allowing users to easily find specific items. The overall user experience is seamless, making it a pleasure to browse and shop on Vinted.

Product Selection and Variety: Vinted offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, vintage accessories, or unique home decor, Vinted has it all. The selection is constantly updated, ensuring that there is always something new and exciting to discover.

Pricing and Affordability: One of the standout features of Vinted is its affordability. The prices of products on the platform are often significantly lower than retail prices, making it a budget-friendly option for shoppers. Additionally, users have the option to negotiate prices with sellers, further enhancing the affordability factor.

Quality of Products: While the quality of products on Vinted can vary, the platform has implemented measures to ensure transparency and reliability. Sellers are required to provide accurate descriptions and clear photos of their items. Additionally, buyers have the ability to leave reviews and ratings, allowing others to make informed decisions about the quality of products.

Seller and Buyer Protection: Vinted prioritizes the safety and protection of both sellers and buyers. The platform offers secure payment options, ensuring that transactions are conducted safely. In the event of a dispute, Vinted provides a resolution center where users can seek assistance and find a fair resolution.

Shipping and Delivery: Vinted provides a seamless shipping and delivery process. Sellers are responsible for shipping the items promptly, and buyers can track their packages to stay updated on the status of their orders. The platform also offers options for international shipping, allowing users to shop globally.

Customer Service and Support: Vinted offers excellent customer service and support. The platform provides a comprehensive help center with detailed FAQs and guides to assist users. Additionally, users can reach out to Vinted's support team through various channels, including email and social media, and can expect prompt and helpful responses.

Community and Social Features: Vinted has a vibrant and engaged community of users. The platform encourages interaction and communication among users through features such as comments, likes, and follows. Users can also join groups and forums to connect with like-minded individuals, creating a sense of community within the platform.

Mobile App Functionality: Vinted's mobile app is well-designed and offers a seamless shopping experience on the go. The app is user-friendly, with all the features and functionalities of the website easily accessible. Users can browse, buy, and sell items with ease, making it convenient for those who prefer shopping on their mobile devices.

Overall Satisfaction and Recommendation: Overall, Vinted is a fantastic platform for those looking for affordable and unique fashion and lifestyle items. The website design and user experience are top-notch, making it easy and enjoyable to navigate. The wide selection of products, combined with the affordability and seller and buyer protection, make Vinted a standout choice. With excellent customer service and a thriving community, Vinted is highly recommended for anyone seeking a reliable and enjoyable online shopping experience.

How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Vinted customer service

Phone number

+1 (415) 548-1041

Website

www.vinted.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vinted?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vinted Customer Service. Initial Vinted complaints should be directed to their team directly. You can find contact details for Vinted above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vinted. Discuss the issues you have had with Vinted and work with their customer service team to find a resolution.