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Viking River Cruises  -  Cancelation of cruises

L
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1:20 pm EST
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Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Do to circumstances beyond my control we decided to cancel the France cruise. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. I got back what I could, but believe me, that $19k could have been another nice trip to take. Now, this all takes up to 21 days to process. They certainly want their money a year in advance of the trip. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Now, let's talk about their insurance, another $1, 838. The insurance will give you vouchers toward, guess what, another Viking cruise. So glad I was talked into that scam. Thanks guys. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Something Viking never did.

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Update by Lodgepole
Apr 28, 2022 10:53 am EDT

I only got my money back that I paid extra on the cruise I canceled. The large voucher money is gone. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. In all, we are out the money. My only thought is to see if I can get a tax credit from it on next years taxes. Will NEVER cruise with Viking again.

Update by Lodgepole
Jan 22, 2022 1:23 pm EST

Unable to get refund after canceling a cruise

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1 comments
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G
Apr 27, 2022 8:29 pm EDT

How did you get your money back on the voucher? I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Any help appreciated!

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