The complaint has been investigated and
resolved to the customer's satisfactionResolved ViewSonic — Horrible customer support
resolved to the customer's satisfaction
I will NEVER purchase another viewsonic prodect EVER again. I have been a solid viewsonic customer in the past, probably spending in the neighborhood of 10K on their displays. purchased several Viewsonic tv's and monitors. Recently I have required service from them due to what a google search will prove as a COMMON ISSUE WITH THE 3250W MODEL LCDTV. This monitor has a defective PSU power supply board and WILL FAIL causing severe issues with the display eventually causing the display to fail to turn on. I have attempted to call viewsonic several times, I am actually on hold now as I type this, I've been on hold for 1 hour 30 minutes. Earlier today I was on for this amount of time until my phone died, causing me to switch phones and call again. I have typed 3 emails to support using the "online support" process - NOT A SINGLE RESPONSE. Whoever handles the call center and customer service groups for this company needs to be fired. BE WARNED - IF YOU EVER HAVE AN ISSUE WITH A VIEWSONIC PRODUCT YOU WILL NOT RECEIVE SUPPORT FROM THE COMPANY. To receive decent support from this company would be like winning the lotery - it's just not gonna happen.
More ViewSonic Complaints & Reviews
- ViewSonic - LCD monitor - Never trust the ViewSonic Rebate!
- ViewSonic - No customer service warranty!
- ViewSonic - Terrible experience!
- ViewSonic - Scam and cheating
- ViewSonic - Bad service
- ViewSonic Corporation - Do not buy
- ViewSonic - Bad consumer support
- Viewsonic Computer Monitor - Not honoring rebate advertised price
- ViewSonic - Lack of warranty support
- Fry's Electronics / A 40& ViewSonic LCD 1080adi HD TV - Frys customer service sucks