Viagogo
Reviews and Complaints

I bought two tickets in November on the official Adele site, I was diverted to Viagogo where I completed the sale - see below

viagogo

Dear Mandy,

We hope you enjoy today's event.

In the unlikely event that you have any last minute issues or questions, we are here to help.

You can call us on +[protected], and reference order 8173914 when prompted. Your full order details can be found below.

Event Information

Order ID: 8173914

Ticket(s): Section C Reserve, Row, (2 Ticket(s))
Event: Adele
Venue: Domain Stadium (Patersons Stadium)
Date: 28 February 2017, 19:30

Order Information

Payment Method: VISA: ************7036
Number of Tickets: 2
Price per Ticket: AUD265.50
Total Ticket Cost: AUD531.00
Booking Fee: AUD147.50
Delivery Fee: AUD4.95
Tax: AUD0.00
Adjustment: -AUD0.00
Total Charge: AUD683.45

Enjoy the event, and if you’re left wanting more, then take a look at the latest hot tickets available on viagogo.

Please do not reply to this message, as this email address does not accept incoming email. If you have any further enquiries please visit our help centre.

Thank you for using viagogo

When we gave our tickets in at the venue we were informed that these seats were already occupied and my tickets were not valid!
I had to buy 2 more tickets totalling $606.10.
I want a full refund and an explanation as to how this scam is possible.

Ive purchased 2 tickets in october 2016 to see Drake in febr 2017. Did i receive tickets?of course not...i have made calls every day to chase the tickets up and only on the day of the concert i was told that i will not receive my tickets. I have been promised refund and a voucher. I have been advise to come down and have a cup of tea! They told me that the tickets have been collected from the seller but it has not been scanned so i cannot track it! And guess what 4 days after concert i receive a tracking number! I advise everyone who had a bad experience with them to team up and take a legal action. It cannot carry on! They should not even appear on the internet! Who is with me?

Hello,

Unfortunately, there is not a section of where you can complain about your experience etc.

Unfortunately, we were unable to watch the Boriussa Dortmund vs Wolsburg game as the stadium was at full capacity due to the South stand being closed. As you can appreciate this was very disappointing as this was a birthday gift for my partner and our children. If I had been aware that we wouldn't have been able to watch the match due to over capacity then I would not have purchased the tickets.

I would be grateful if you could acknowledge this email and advise what can be done to resolve this matter.

Many thanks,
Georgina

I am not happy one bit I would like my money back as soon as possible you told me you would sort my tickets or a refund out by 17/02 low and behold your staff have stopped responding to my messages I find this highly irritating that you would do such a thing it is totally wrong It clearly states on your site that if you can't sort the tickets you offer a full refund!

I bought 2 tickets from viagogo to the barry gibb concert as a xmas gift. The concert has been cancelled and I didn't receive the refund what viagogo promised in email. There is no customer service at viagogo at all and therefore I can't get any information.

Id order: 7882437
Email: [protected]@freemail. Hu
Phone: [protected]

Regards,
Kitti horvath

We recently purchased concert tickets through Viagogo website and have been trying to sell them back through the same site as per their instruction procedures. However, the site is refusing our request on the premise that there is not enough time to deliver the tickets for an event in August 2017. Have been trying to establish contact with their customer service department on numbers provided, however these numbers are all computer generated recordings and does not apply to our situation. There is nowhere on the viagogo site listed a direct telephone number or email address so it is impossible to actually speak to someone. This has left us feeling we are dealing with a shady company. Would appreciate your assistance or guidance.

Address: viagogo, Rue de Lyon 109, 1203 Genève, Switzerland
Company Number: CH-270.3.014.628-0
VAT Registration Number: CHE-247.099.716 MWST

Regards
Tony Scerri - Malta

My experience with Viagogo was a real nightmare! I purchased my tickets, but then the event was moved to a date 2 months later, but no one informed me about that. Only later I accidentally discovered that date was moved, so I went online and contacted Viagogo customer service. They assured me that everything will be fine, and I would receive the tickets several days before the event. I never received the tickets and the event never even took place! I contacted them again and complained, but they simply did not care! These thieves stole my money, I never received any tickets and they never informed me that event was being cancelled! I very disappointed!

Terrible - do not use viagogo
I purchased overpriced tickets to eminem in london and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few days before the show - almost 2 months after I had bought them. Then I get an email that viagogo had cancelled my re-sale - with no warning and no reason given - this was only 3 days before the concert. When I checked my account - I found out the tickets had already been sent to the new buyer. That is right viagogo cancelled my sale after they had sent my tickets out. So now I have no tickets and no money! I also paid to have them mailed to canada but they were only mailed within london - they kept that money too. I demanded a refund for the tickets and they are now ignoring me! I am out a lot of money & pound;325! Stay away - worst re-seller site ever.

I ordered 3 tickets from the website www.Viagogo.com. I didn’t like the services at all, because the seller promised to deliver them within 5 days. And every day he called me and told blah-blah and empty promises. I told to stop it and return money. This scammer told to come to some unknown for me place and he would be there. I came, but he didn’t. After that no money and no tickets. ###. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?