Vetsource

The vetsource.com people are nice their pharmacy department are the WORST

-They are condescending
-They are rude

If you have anything delivered that you need on a monthly basis for your pet-pass on their convient mail service. Every month so far they have been late- on flea and tick medication that pretty much needs to be taken on-time monthly.

My Vet had to stop my puppy meds because they weren't working-and prescribe her a new brand. The mailer (that was late) was unopened. So the Vetsource.com side stated that I had to speak to their pharmacy for a refund. I waited and waited... I was 8th in line (and waiting over 10 minutes) and then when I was 1st in the queue the phone hung up... So I had to call back again and wait in the queue yet again. When I finally reached the pharmacy-she stated that they could not give me the return-I explained to them that it was late and that also it will not be the prescription moving forward. The Animal Pharmacist stated that they did not ever give money back... but I could call my vet back and maybe they could do something for me.

I called my vet fuming mad (they work with vet source.com), the people at my vet are awesome... and they let me know the woman lied to me they do give refunds but they need a vet authorization... the vetsource.com pharmacist conveniently "forgot" to mention that. I am sure they do not share that because they do not want to give any money back...

My vet said they are moving away from vetsource.com because they are consistently having bad feedback from their patients about vetsource.com "customer service".

AVOID this place... there are so many better places to get your pet meds.

don't recommend Vetsource at all. I tried to order something from them on February 2nd, but it's already February 28th and I still haven't received my product. Their customer service is terrible and I'm really disappointed. I suggest using Petco instead.

I bought from Vetsource and when I wanted to return my purchase, they wouldn't let me. And if they do approve a return, they make you pay for it! Their customer service is just terrible.

I was so mad when Vetsource cancelled my order for my dog's prescription food. They didn't even bother to call my vet to confirm the prescription! Now my poor pup has to wait even longer to get the food he needs to stay healthy. It's like they don't even care about our furry friends. I'm really disappointed in their service and won't be using them again.

Not happy with Vetsource. They said it was the vet's and my fault that the package didn't come on time. I won't be using them again. If you do, good luck.

So, I ordered something from Vetsource and it took a bit longer than I expected to arrive. I was pretty bummed about that, but I figured it happens sometimes. The real problem came when I tried to get the rebate they promised me. I submitted all the required information twice, but they just kept giving me the runaround. It was really frustrating and I don't think I'll be using them again. It's a shame because I was hoping for a better experience.

from Vetsource (vetsource.com) if you want to save yourself from a lot of trouble.

Let me tell you about my experience with Vetsource. I made an order and then realized that I needed to cancel it. I contacted their customer service and they told me that I would be charged for the order even if I cancelled it. I was shocked! I thought that was unfair, but they didn't care. They shipped the order to me anyway and told me that it was too bad.

I was so disappointed with their service. I wouldn't recommend Vetsource to anyone. They are a horrible company that doesn't care about their customers. They just want to make money and don't care about the consequences.

If you want to avoid a headache, stay away from Vetsource. There are plenty of other companies out there that offer better service and care about their customers. Don't waste your time or money with Vetsource.

I tried to order some pet medication from Vetsource, but it was a bit of a hassle. I placed my order with a prescription from my vet on the first day, but it didn't seem to go through. I tried again on the third day, but it was still pending approval from my vet on the fourth and fifth days. By the sixth day, I was told that the medication was out of stock. I ended up ordering from Chewy instead and it arrived on the eighth day. It was a bit frustrating, but at least I was able to get what I needed in the end.

So, I was using Vetsource for my pet's prescriptions, but they suddenly canceled one of the three prescriptions without any explanation. When I tried to reach out to their customer service, they were very unhelpful and didn't seem to care about my issue. I even wasted two different lunch hours trying to fix the problem, but got 0 results. It was so frustrating that I decided to cancel my auto ship and now I'll just drive to my vet to get the prescriptions. It's a shame because I thought Vetsource would be a convenient option, but their lack of customer service and communication has made me look elsewhere.

This company is not worth your time or money. They charge too much and won't give you your money back. They just want to make money off of you and then laugh when you have to return items to your vet. It's not convenient at all and it's a waste of time. You should go to Chewy or Pet Meds or anywhere else instead of using this company.

I gotta say, my wife and I used Vetsource on the recommendation of our vet. At first, we were pretty impressed with the site - it seemed legit and all. But then we started poking around and found out that Vetsource is basically just a big ol' scam. It's like, they're trying to strong-arm vets into using their service, and then they turn around and charge pet owners way more than they should for meds and stuff. It's just not right, you know?

It's a shame, really. It seems like so much of the business world these days is just about making a quick buck, no matter who gets hurt in the process. That's why I'm really grateful for sites like Sitejabber. They're a real breath of fresh air in a world that can be pretty shady sometimes. So yeah, two thumbs up from us for Sitejabber. Keep up the good work, guys!