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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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6:29 am EST
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Verizon rude and slow

I got collection calls from ER Solutions regarding a Verizon Wireless bill. Verizon said I signed a 2 year contract and had an early termination fee. Totally ridiculous, but that's not the point. I spoke with a rep from ER Solutions that told me that I avoided paying bills and "am a person that makes consumers look bad"...I said are you serious, this bill is completely wrong! He continued to be little me, I finally got annoyed and hung up. Worst of all though, I sent in a letter explaining my situation. Of course, now they don't want to talk with me and say my complaint is in a long line. At first they called me everyday, since i sent a letter... they wont get back to me. Horrible company, I am actually considering going after them legally even though I will lose money in the end. I can't stand this company or its representatives! I never complain about anything, but this company is ridiculous!

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B on Buisness
Durham, US
Nov 25, 2009 6:52 am EST

Welcome to Gotcha Capitalism. They make more money on these fees and penalties then they do on normal charges. The key to phone contacts is buy your phone yourself and dont get caught in the contract pit. Good luck and watch your credit report they are killers and the cost of a low score on your credit card intrest may be more than the cancelation fees.

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11:53 pm EST
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Verizon prepaid service balance not transferred from alltel

On 7/2/2009 I activated a non-contract, personally owned, cell phone with Alltel's prepaid service with total charges of $140.00 with the assurance that when Alltel and Verizon merged that my balance would transfer and that the $100 payment(the other $40 was an activation fee) for future minutes included in that amount would not expire for one year.

Upon transfer of the account to Verizon no balance was transferred by Alltel, despite less than 20 minutes of time being used, according to Verizon. Alltel states that a balance was transferred and that they can no longer access my records as Verizon is now the sole holder of the account.

I spent over an hour on the phone with Verizon tonight. Initially speaking with "Brandon" in the Verizon prepaid call center, who could not resolve and who offered no further assistance I requested to be transferred to a supervisor. After some time I finally spoke with a supervisor, "Porsche, " in the Verizon prepaid Georgia call center in an attempt to resolve. She could not resolve my issue and told me "this is not a 'known issue, ' told me there was nothing anyone could do and promptly hung up on me! Needless to say she was quite rude.

So I am out $140, with no prepaid phone service despite making payment in good faith.

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Sick of being screwed over
, US
Jan 26, 2010 10:25 pm EST

Sorry to say, but if it wasn't in the written contract, they won't do a dam thing. Companies care nothing about good faith, only cash now

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7:51 pm EST
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Verizon - third party billing

Every few months Verizon adds on 'other providers' to the business phone bill; needless to say without any permissions from the account holder. This month they added 2 charges of $49.99 each from ILD teleservices for some bogus operation called "Contact Msg Mthly Fee". Verizon phone reps are chosen (I'm guessing) for their extraordinary ability to soothe...

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8:30 pm EST
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Verizon fraudulent account

On 11/16/09 I received a confirmation letter from Verizon Wireless confirming that I had opened a mobile account with them. I immediately called customer service as I had opened no such account. I was told that Verizon had closed the account on 11/11/09 due to fraud. Five (5) phone numbers were associated with the account and 5 blackberry storm phones had been ordered. The representative also told me that it had been opened using my name, address and social security number. For any additional information I would need to speak with their fraud department. Several phone calls later I have yet to speak with a frauds department representative as they are always "experiencing unusual call volume". I have been placed on hold on 6 different occassions only to be disconnected after 20 minutes! One one occassion I was able to leave a voice message and was assured someone would call back, but I've yet to hear from anyone. What makes matters worse is that I intend to file a police reeport and cannot get any information from Verizon on how this fraud was perputrated! Review of my credit report at all three credit agencies revealed no credit inquiries from Verizon. Are they just giving away phones to theives? This attitude just increases the liklihood that identity theft will occur. As I do have a Verizon landline, I have to wonder whether this fraud and identity theft was committed by Verizon employees. I'm canceling my landline, have reported them to the FTC and NYS Attorney General. How can we protect ourselves from identity theft and fraud when companies like Verizon Wireless won't assist the victims?

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bombshaker
Richmond, US
Feb 01, 2010 8:43 pm EST

I stole someones identity. yes i am guilty. I have since paid verizon, went to court, tried and convicted. I am so sorry for what I did. Problem. This is still on her credit report an I would like to know how can I help her get it off no matter what the cost . She is in credit history helllll. Please someone help

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sunshinepeacelove
somewhere, US
Jan 31, 2010 9:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same thing happen on my account in Dec. Same email address and same mailing address. I made a police report I will add this to my police report. It's identity theft and the person who did this to me had information ONLY Verizon would have, so it's an inside thing. I called Verizon and told them THEY better do something about it and I expect a call from thier fraude dept next week on who this perso is and how they are handeling it. It has been making me crazy because I am going through a divorice and I thought it was my ex spying on me, now I know it's much worse than that.

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jbmcc
Durham, US
Jan 24, 2010 9:35 am EST

Even if you have an account with them it's no better:
Check your account, check your account daily! Someone hacked our daughter's Verizon wireless account while we were were out of town and had 2 phones sent to a foreclosed house 1, 000 miles away from our home/billing address, which added over $500 to her bill. She tried to get information over the phone, but got the runaround. We went to a Verizon Wireless store where they asked for her ID 3 times then told us they could not give her the address where 'her' phones were sent. Our son called a buddy at ATT Wireless, who just laughed and said they HAD to give us the address. (we had gone to ATT from Verizon Wireless months ago due to poor customer service, my daughter is waiting for her plan to run out). They made these fraudulant changes to her account over the phone, but initially refused to change back with her there in person. The phones were sent to 3536 218TH ST, MATTESON, IL [protected] with an email address of elite930@gmail.com. Watch Out!

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10:06 am EST
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Verizon lost phone

Verizon lost the phone that I returned to them, they charged my account 434.59 refused to take the charges off and now they are threatening to shut off my phone?

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JimW63
Racine, US
Nov 29, 2009 12:31 pm EST

Verizon has lost my faulty phone that I returned. They send me a bill 2 months after I return it. I disposed approximately 30 after send the phone back and tracking it to make sure Verizon received my phone. I tried to have Fed-ex track it, but the local Fed-Ex site can only track for the past 30 days. The gentlemen that help me said they have several people a month complaining the Verizon lost their phone also.

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JimW63
Racine, US
Nov 29, 2009 12:22 pm EST

they lost my phone also, $525

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1:29 pm EST
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Verizon billing, customer service, and installation!

Before I even Signed Up for (approx. 3 months prior) FiOS I had gone on the Verizon website and put a package together for TV, Internet, AND Phone. I never submitted the agreement or was even sent any equipment, just simply looked at what it would cost me and what options I had.

1st Issue Prior to FIOS: 3 Months later I received a PAST DUE letter for over $200 for just FiOS phone charges that I NEVER Signed up for. Never had a single call, never even had a phone!

I originally signed up for Verizon FiOS TV and Internet in September of 2008. At the time I signed up Verizon had a special going for Free DVR for 12 Months. At that time Verizon also had no lines of any kind running from the road to my house.

1st Issue: It took them from September until December to come out and install the lines.

2nd Issue: If I was not home to help the tech find the lines he was prepared to say he couldn't find the line when all it took was me helping the man listen to a conduit, they should have sent 2 men, if it wasn't for my own intuition then I wouldn't have ever had cable.

3rd Issue: I did not receive my first 2 bills and then again received a PAST DUE notice. I called and they told me that all new customers only received Email bills. I went online to get my bill, guess what, you need your account number from the bill to register/sign-up. So where was I supposed to get my account number to begin with. Very poor communication, very bad design.

4th Issue: I went online to pay 1 bill of approx $260 and was charged 3 times on the debit card account. It over drafted my account and cost me fees. It took 16+ hours of lost work to fix the situation over the following weeks and they just barely paid the overdraft fees after fighting with supervisors. They gave us no compensation for our lost time and frustration.

5th Issue: After 6 months of non-stop problems I finally relieved my first bill on time from the company in my mailbox. After reviewing the bill I saw I was being charged for an internet package I never signed up for and DVR at $20 a month! I called to resolve the Issue and they credited the internet package up to that date but did not remove it from the subscription (And this was a supervisor). They have refused to remove the DVR saying that it was not part of the original agreement.

6th Issue: A customer service representative 3 times tried to sent me my orignal agreement which I have NEVER SEEN via E-mail. After sitting on the phone for 2 hours trying to resolve the DVR issue she wanted to get off the phone with me while I waited for the Email and then have me call back, explain the entire issue to someone else, etc. At this point I was very frustrated and explained to this woman that she doesn't know jack about jack because even a child can tell you E-mails take absolutely no time to be received. I still have never received this E-mail.

7th Issue: I have spent hours on a run-around trying to use their phone system only to be told over 10 times that I was in the wrong department.

8th Issue: At one point right before my service was terminated a supervisor gave us 3 free months of HBO for our trouble with the billing. Instead of being free it was charged on my next bill.

This Issue is with the Billing Department that handles FIOS for Delaware. I'm 23 years old and have many years of paying for cable ahead of me that Verizon obviously does not want.

All I want is my DVR at $20 a month credited to me, they are giving 3 months free + $150 cash back atm, a value of $210, I'm asking for a value of $240, which was promised to me when I signed up. They should also compensate me for my massive amount of time and frustration which would be accepted in any amount of free HBO which was also already promised to me. Until then I'm not JACK that I owe to Verizon and when I get some extra money I will be taking legal action with the Public Utility Commission and all 3 Credit Bureaus.

Someone with a brain at Verizon please HELP!

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TheMadMonk
Staten Island, US
May 09, 2011 11:20 pm EDT

I just wasted a day by taking off from work and waiting for these clowns to show up. At approximately 4:45 I began my first attemp to contact Verizon. Twenty minutes later I got a 'human' on the line. After a bunch of stalling, he finally located my account information. He then could not reacch the installer (surprise!) and promised to call me back as soon as he could today.
he called me about ten minutes later, must have pressed # so it would go directly into voice mail to avoid speaking directly to me. His message was that they had to ' put me off ' for today as the installer was running behind, and they would reschedule. Not this guy, not me! I drove around the corner, and there was the installer sitting in his truck. Later for these fools!
When I first signed up online, I was given an appointment date a few days away, I thought, This is great! I left that web-site and went to my email to find a confirmation of order from Verizon and a rescheduling of the install date one month off.
I won't tolerate this kind of service.
I have called them and told them to cancel and to be honest, I used some rather raw language. I won't do that here, everybody's had enough you-know-what from Verizon.

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9:37 pm EST
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Verizon dishonest overcharging for 10 years.

Canceling after 10 years of service since 18. I'm about to cancel as well, my plan is a "grandfathered plan" ($30 a month for 300 minutes) and they have been falsley overcharging me for years. These conglomorate phone companies are the worst, they are the rich that ruin the country with scams.

I heard reported from many people that at&t slips in extra pennys, dimes, and nickles on your bill that you don't notice and if you do call and tell them they immediatly remove it and say 'goodbye thanks'. Pennies under our noses is a million extra to them. When I was in the army phone cards are all we have to call back home and they're outrageously priced and when you get one and use it you are charged your precious minutes for making calls or even breathing over the phone... It's rediculous, anyone there knows. It's dishonest and creepy, [protected]@#$ing our soldiers over so clownishly.

Verizon is no different. For years in and out fo contracts I have always paid full and on time at their stores in-person. My bill isn't ever just $30, it's 37-40. It fluctuates wildly with new and old # charges all the time. Something to look for on your 10 page bills if you print them: notice how all the major charges on your bill are rounded out to even numbers... I eyed this for years. The first few times you present this with evidence in their stores they will waive or adjust your bill but it's good for 1 time normally.

They were claiming I was using the internet on my phone when I didn't know anything about the option or let alone use it; said I was being charged for 3 uses. I had internent and apps and even the fluctuating costs of texting disabled inside the store (Always do from person-to-person). Everything, even texting was disabled, all I could do is call people and get voicemail.

Lastly, I never use my phone, I never have conversations unless it's short and work-related, that's it. I have had many $70-50 bills from my average 35 every few months dotted in. If you present it to them and back them into corners in arguments and show facts and want to know "who is at this address that I am being charged for I did not call" they shrug, shrug shrug shrug everytime. They also take your highest amount of minutes on your bill and use it against you... Ok if I have 300 minutes in 1 month, and I made about 7 calls and recievd 5 averaging 5 minutes or less, and then 1 call that lasted 30-40 minutes how does that pass 300+ worth $58 isntead of my normal unsurpassed 300... They can never explain that either, just throw your 1 30 minute call in the month in your face.

So many people in the past were requesting their bills they stopped printing them in office and said "go here online to this page and you can view and print" which never worked either, always broken links and # like that. Typical abuse of accumulated power, their customer service over the years has gone way down, they have such a huge network and growing company that they don't care at all about lesser customers they just tell "bye".

I hope to god my cancelation after 10 years goes smooth I want away from this crap, being a long term, responsible and honest customer means nothing to them and I am the proof; my opinion is that verizon are dishonest skunks.

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TreatMeFairly
Neenah, US
Oct 07, 2010 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This example from Verizon is the reason my wife Lynn and I just published our new book Negotiate Anything! Secrets to Make Companies Treat You Fairly.

Negotiate Anything! is the culmination of a 30 year study of customer service. It has two audiences. For consumers, it presents secrets to make companies treat them fairly. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service. It offers a concise and proven method for consumers to use to start getting their money's worth from companies when things go wrong. It also lets you know the tricks some companies use to bamboozle you and keep you from getting the good service you deserve. The authors show how they have saved well over $30, 000 themselves. They are so confident of their method, they provide a written 100% money back guarantee for consumers if they follow the process and don't save at least two times the cost of the book in the first year alone. It can be found on P261. For businesses, Negotiate Anything! presents the 12 Success Criteria for creating, implementing and tracking a highly differentiated level of customer service designed to drive the top and bottom line. Business owners and leaders will learn how they torture customers and drive them into their competitors' hands. The causes of deteriorating customer service are reviewed and a clear and pragmatic plan is presented that can be implemented by any size business or organization. Through the example of their own start-up business, The CareGiver Partnership, we learn how a company that cares about its customers is winning with impeccable, personalized service such as answering all calls by the third ring, by a knowledgeable person - in the U.S. This has resulted in over 90% of customers rating them a 9 or 10 on a 10 point scale. As a result of this service, their margins are 2 to 3 times greater than the big box stores.

I am Tom Wilson, former global Sector President at Kimberly-Clark Corporation, and his wife, Lynn, who has more than a decade of front-line customer service experience, are co-founders of The CareGiver Partnership. They have collaborated to share 30 years of customer service learning, to benefit consumers and business leaders alike. A single incident in 1977 sparked their passion for studying customer service. They began keeping notes they had with companies of all sizes - restaurants, home repair, auto manufacturers, furniture stores, cell phone providers, health care providers and even non-profit organizations. Over a 30+ year period, they maintained detailed notes of interactions including correspondence to and from companies. We studied the root causes leading to poor and unacceptable service. From this extensive research, we created a new company, The CareGiver Partnership, a national direct to consumer retailer of home health care products and supplies. All their key learning went into providing a new type of service they coined "Personalized Attention - 1950's style".

http://www.amazon.com/Negotiate-Anything-businesses-competition-excellent/dp/0984618503/ref=sr_1_2?ie=UTF8&qid=1286225405&sr=8-2

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gracey490
Burnsville, US
Oct 04, 2010 6:02 pm EDT

I have been with us cellular for a year and a half and every month they have a $3 or $6 dollar easy edge charge added to one of the phones on our plan on our phone bill. The first few months we paid it assuming we had done something to cause those charges. I contaced us cellular and asked them to block easy edge on all the phones on our account so we wouldnt do anything to cause those charges. But each month there is still either 3 or 6 dollar extra charge on the bill saying we have used easy edge. I contact them each month and they clame it is a computer glitch and remove the charges but I believe they are doing the same thing verizon was because I talked to a few other friends that have accounts with them and they have experienced the same problem. I would like someone to investigate them also because I believe more companys are doing the same thing verizon did

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Sick of being screwed over
, US
Jan 26, 2010 10:23 pm EST

For future issues with cell companies, call customer service and ask for the fraud department. It does help as the lady that worked in our fraud department kicked ###. If you ever have an issue with charges being charged that you did not do, call. Worked in a local company that resold airtime. First of all, make sure that you are not in an auto-renewal contract. If you do not cancel within 30 days after your initial contract expires, you could be committed into another 2 year contract. Fine print that I detested at the company I worked for. The plan you sign up for will NEVER reflect the price they quote. You have ### every federal, state, 911 and any other charge they can invoke. If you go into an office and request a bill, a csr will print it. I had to when I was a csr. Talk to the head csr (customer service rep) or head salesman at the office you go to. If they don't help, the are not doing their job. On another note, in the remote database, they will actually take a weekend a month and compare your rate plan with current rate plans. If you are in a plan and they have a better plan, they will change it without telling you. Gotta love ###

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9:24 am EST
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Verizon over billing

I had Alltel wireless for 6 years. Everytime I went to their stores I was asking about my bill which was usually $250.00 up to $500.00 per month. I always paid on time. My last months bill was $260.00. When I approached a Verizon associate about it here in San Antonio he began to inform me of all the added things like "game stop, international calling, wizard and other things all which cost $9.95 per month and was added to my account. I informed him I never ordered those items (my base plan with text, internet ect was $139.00) we began to review my account but he was not interested since he had other customers to sell to so he dumped me off to some other nerd. In the end I paid my last hugh bill, I dropped their service, bought me an IPHONE with AT&T got a plan better than Verizon for $129.00 a month oh yea, AT&T had rollover minutes something Verizon won't offer.

For those of you 80million who are on VERIZON I would PAY close attention to that bill and do not go green you need that paper bill if you have a dispute.

Good Luck

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forests
Elma, US
Jan 30, 2010 1:57 pm EST

Look on google searches of class action lawsuits against Verizon. They are bullying people for all the wireless services including internet broadband USB hook-up. I guess more of us should file with the District Attorney, or, one post said call Verizon. Try to resolve. If not, say small claims court is in order, because fraudulant charges are criminal. What other ideas do you customers have?

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2:17 pm EST
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Verizon manger extended contract

Verizon Wireless is really good for releasing phones with faulty software to the public. I've had Verizon for just under two years and have had the LG Venus (defective and slow reacting touch screen), the LG EnV2 (The screen went out twice, the keyboard went out twice, and my "OK" button on the external keyboard would not work), and now I currently have the LG EnV3.
After serious complaints to Verizon Customer Service, I finally told the supervisor that "I am not getting another EnV2 since they clearly don't work, I am not using my upgrade nor am I paying for a cell phone when chances are that this one will mess up too. I told him I was on the way to the closest Verizon store and I needed a new working phone, that day." I was harsh with my tone but I did not curse or yell.
When I arrived to the store, I told the lady who helped me what I just explained and she went back talked to the manager, and came back out with my EnV3. I never talked to the manager and all the associate told me was if I wanted to exchange it for another phone I would need to bring it back within 35 days and there would be a restocking fee. I said thank you, I signed the receipt that had a $0.00 total at the bottom and left.
The other day I was on MyVerizon, and found that I am no longer for an upgrade and that they extended my contract for another two years. The manger did this without telling but had the associate put it into the computer and she did not tell me either. The other thing is, I am the primary line on the account, but the account is not in my name so technically I do not have authorization to do this.

Basically, Verizon extended the contract for two years without telling the account holder. The only way to reverse this is to do an early termination or argue with the manager until they correct the situation.

Verizon may have wonderful cell phone service but as far as the actually cell phones and in-store customer service goes... it's terrible.

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Loretta Gisler
Enumclaw, US
Jan 12, 2010 6:44 pm EST

I have not receive the rebate of $100.00 as of yet - I would like to know when I can expect it.

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R_H
Albuquerque, US
Dec 19, 2009 4:16 pm EST

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

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11:13 pm EST
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Verizon collection calls from verizon

I am a new verizon customer, I just got my bill from them less than a week ago and for the past week I've had continual phone calls from an unlisted number that begin at 8 am and go past 8 pm. I finally answered the phone and found it was Verizon wireless wanting to take my debit card over the phone to pay my bill. I told him I would pay the bill when I paid the other bills and wasn't about to worry about a bill that just arrived. I was told if I wouldn't pay him tonight that the "collection calls" would continue. I will be discontinuing my verizon service as soon as possible... beyond rediculous!

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MNBREECH
Ocean View, US
Feb 11, 2015 11:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Listen Verizon Wireless has NO right calling and harassing it's customers 5 to 6 times a day for a late bill, especially after they have been told to stop the calls. I for one will Not take it anymore. My bill is getting paid every month at the same time and I have been a customer for over 14 years. Let me out of my contract and I will go away ! simple as that. After receiving 5 calls from them today before Noon, I contacted Lupover Law firm in NJ .877.235.1414. This law firm is great as I used them before. I urge everyone being harassed by Verizon Wireless to CALL them ASAP.

Melanie B
Ocean View, DE

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DSgamby
Thunder Bay, CA
Nov 15, 2014 8:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Brenda Gooch: Until your contract is up. You have to pay the monthly fees no matter if you use it or not. You have to cancel your iPhone contract when the contract is almost over. You can't let it sit. Once the contract is over, you pay your monthly fee but now it is month by month.

disbelief9000: I believe what is happened to you is a scam.

myfraudulentcompany.com: You were late. However, I do agree they should have wait a couple days before calling. However you should have paid it the first time they called.

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Brenda Gooch
Feeding Hills, US
Nov 15, 2014 7:46 pm EST

I too received harassing phone calls from Verizon Wireless. The last representative told me I owed over $500 and she was cutting off my service. No where do I see that I owe that amount. I have 2 phones, one is an older iPhone and the other is a Note 3. I only use the Note 3 and the iPhone has not been used for almost a year or more, yet Verizon charges me $181.00 for the iPhone and shows $0 usage. Each time a Verizon Rep calls me, it is another amount they are looking for. I have unlimited data and I never use my Note 3 for phone calls. I am paying as much as a apartment rental for my services. I am going into the Verizon store and I am going to change carriers. I actually thing they owe me money! They also need to educate their call representatives and who are they to cut some ones service when the customer has been a loyal customer. There is way too much completion out there that Verizon has to worry about. Actually, I think I am past my 2 year contract on my iPhone. I am sure this will not be a fun visit tomorrow.

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myfraudulentcompany.com
syracuse, US
Aug 30, 2011 7:45 pm EDT

I was 6 days late and they harassed me everyday on my cell with these recording pay to continue service calls until I paid it and claimed the reason I got the calls was because I was more than 30 days late that never happened! So now I will take my business elsewhere you loose verizon wireless not me!

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6:06 pm EST
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Verizon will not close fraudulent account

About three to four weeks ago I received a bill for an account opened under my name and social I did not authorize. Several times I contacted the fraud department for Verizon. When called, an automated message along the lines of "Due to technical difficulties there are extended hold periods. We recommend you leave a voice mail with your name, account number, social, and contact number and we will contact you as soon as possible" was heard. Several times I called and several times I left a message. I then contacted the company president and left a complaint with the BBB. A few days afterward, an exec contacted me about the fraud. I told him what was happening and said he would start the investigation on the account. A week later I received a letter from Verizon as well as a call stating that the account was indeed found fraudulent and the account and charges will be wiped. Now it is two weeks later and I received another bill for the same account I was assured will be closed. I contacted the president again as well as updated my BBB complaint. I also called customer service again who, once again, transferred me to the fraud department and once again had to leave another message which I'm sure I will receive no call back for. The charges on the original bill were all connection fees, adding lines, etc. Now the bill they sent me, while a smaller amount, is trying to charge early termination fees. Apparently there are idiots even at the corporate level.

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krispix318
, US
Nov 10, 2009 6:27 pm EST
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Have you tried going to a Verizon Wireless store? I find that calling them gets me nowhere but talking face-to-face with someone typically helps.

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Verizon unauthorized contract

I am attempting to find our how a new contract could have been initiated in my name on [protected] without my approval even though it clearly states on my account the NO ONE but myself can authorize any change that would require a new or extended contract.

Clearly, a Verizon associate in one of their stores either failed to read account notes, ignored them, or falsified the information.

Oddly, the page for “Contact us by email” for verizon will not load.

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Sick of being screwed over
, US
Jan 26, 2010 10:03 pm EST

Does it state in your computerized account or on the paper contract that you signed? Not all info is stored in the remote data base from paper contracts. If a rep pulls your info in the computer and it isn't in your account then they have no way of knowing. Only people working in the file room or in the Customer service department can view the actual hard copy files. Files are stored in the main office. I would call the office where you signed up for service and ask to speak to the manager or the head salesman. They may be able to help and fix.
Was a CSR at a cell phone company ... Complain until its fixed. Contact us by email will most likely get you the run around if and when it loads. Face to face is your best option.

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Verizon dishonest billing

My friends bought Verizon FIOS bundle service for $99/mo. They did not know that they have to expect the agreement by e-mail and sign it within 30 days. Their English is not very good and they asked me to call Verizon after the first bill for $278 and the 2nd $249.

The are not fluent with the computer and don't read e-mail every day. So when I called Verizon, they told me that the bill around $100 more than should be but not in their policy to refund, even though it's their fault that these couple, their customer did not understand that they did not registered for the bundle, my friends thought if they received FIOS phone, TV and Internet - they received the bundle for 99 dollars. My friends asked me to call today and I understood that rippof is one of the way Verizon making their profit.

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sonk
, US
Sep 07, 2011 12:07 pm EDT

My friends bought Verizon FIOS bundle service for $99/mo.

The did not know that they have to expect the agreement by e-mail and sign it within 30 days. Their English is not very good and they asked me to call Verizon after the first bill for $278 and the 2nd $249.

The are not fluent with the computer and don't read e-mail every day. So when I called Verizon, they told me that the bill around $100 more than should be but not in their policy to refund, even though it's their fault that these couple, their customer did not understand that they did not registered for the bundle, my friends thought if they received FIOS phone, TV and Internet - they received the bundle for 99 dollars. My friends asked me to call today and I understood that rippof is one of the way Verizon making their profit.

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Dustang84
Sun City, US
Feb 10, 2010 6:36 am EST

Shame on Verizon

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Verizon fraudulent credit card charges

I would advise anyone from doing business with Verizon as they will probably try to rip you off by charging bogus charges on your credit card. I had Verizon Fios TV service and then added their Internet service. I had received a monthly bill for both bundled services. Because the Verzion Fios picture quality was so bad and the onscreen menu was very confusing, I decided to cancel just the Fios service and get Dish Network satellite service instead.

I called to cancel the Fios service only and customer service said that if I just wanted to keep Internet service, they could not bill me monthly for this as they had been doing. They said I would need to give them my credit card info and they would debit my credit card monthly. I gave them my credit card number. Keep in mind that I had paid all my bills on time and had paid the final monthly bill for the Fios service. Two months into having just the Internet service, I looked at my credit card statement and see there is a charge from $189 from Verizon in addition to my monthly Internet charge.

I called Verizon to ask what this $189 charge is for and they said it was for the Fios TV service. I went back through all my previous statements and verified that I had paid every bill on time, paid the final bill, and owed nothing on the Fios. I told them I had already paid everything on that account in full and asked them what months did this $189 related to. They could not tell me! I have never heard of a company not being able to tell you what months they say you owe for.

I asked to speak to a manager and I was told I could not; that if I had a dispute with their charges I would have to send a letter to them. They said their policy was that they do not let their customers speak to managers and that have to send a letter.
I was so mad in their refusing to let me speak with a manager. I have never heard of a company not transferring a call to a manager at the customer’s request. I sent in the letter and waited but never heard from anyone.

I called my credit card company and thankfully was able to reverse the $189 charge. The next thing is I start getting collection notices in the mail for the $189. Verzion had turned over the $189 charge to a collection company and they could even tell me what the $189 charge was for! I will not pay this bogus charge as I am not going to be ripped off by a large company.

I would advise anyone from doing business with Verzion as they are a bunch of crooks that do fraudulent credit card charges. If this had been an individual that had done this, it would be a crime. Also, the Fios is terrible and I am much happier with Dish Network – picture is much better as is the onscreen menu.

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Verizon predatory practices & false advertising

On October 9th 2009 we decided purchase the Verizon & Direct TV bundle. We were told by the Verizon agent that we would receive 2 DVR receivers free, the NFL Ticket and Showtime free for 1 year and free internet until January for $118.00+ tax. Today 11/2/09 I received a bill for $566.68 worth of charges. NOthing was free and nothing deferred.

A Mr. Henry Cooper from Veriz0n enticed us by all these deals that were made between the two companies to MAKE THE SALE and now no one is backing anything that the companies representatives told us.

We have been on the phone for 3 1/2 hours and counting trying to rectify still to no avail.

We plan on cancelling everything we have with Direct TV and Verizon as they are liars and have predatory practices.

If I were you I would do the same.

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Roger Thomas
Ambridge, US
Nov 03, 2009 8:09 pm EST

I've had a very similar problem with Directv.
Let me know if you're in PA.
Roger

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Verizon vz access usb modem

8/12/09 - 1:17 PM. I contacted verizon again regarding the slow connection speed for mobile broadband connection (VZ Access Manager). Representative Ed Perez walked me through an online update. Once this update was and installed. I was asked to restart my computer. Once the restart took place my computer could not find the hard drive. I informed Mr. Perez of this and he insisted that this was not verizon’s problem and he did not know how to fix it. Leaving me now with NO COMPUTER and no internet access at all. I insisted he get his supervisor on the phone immediately. Jerreau Latson was his name. Jearreau Latson also insisted that this incident was in anyway related to the verizon download. I argued differently as prior to the DL my computer worked fine. Jerreau Latson informed me that I should contact apple about the problem. Of course, since Verizon cant help me, push the problem elsewhere. After contacting apple I spent 2 hours reinstalling my operating system on my hard drive. Not to mention is costing me 349.00 to expand my service agreement. Once reinstalled. I called Jerreau Latson back to then get the usb working again when he had yet another rep. contact me. Michael. At this time my computer would still not recognize the usb wireless card. He finally agreed to send me a new USB wireless replacement. The replacement was received 2 days later with no installation disk included in the package. Yet another verizon mistake. Once informing Michael about this mistake he stated verizon would send a cd to arrive on Tuesday. 8/18/09. Thus far I’ve spent over 20 hours fixing this mess and an entire week without internet. Did I mention that I’m self-employed and lost over 2 K in addition that week? Verizon kindly credited me $10.00. This usb instrument has not worked properly in months and now after all of this they still refuse to terminate my contract.
Damage Resulting
 $349.00 was spent to extend my apple support contract. Over 2 K lost in income. 20 hours of my time complaining and reinstalling my hard drive.. Oh and last months Verizon bill $850.00! Did I mention my cell phone coverage sucks as well and I NEVER go over my mins?

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Verizon poor customer service

Normally, I do not write complaints to be posted to the world… but my recent experiences with Verizon changed all that. This is the best example of poor customer service I have ever seen – and I work as a Communications Manager in an internet company that prides itself on customer service.

I have been a Verizon customer for coming up 13 years (from GTE to Verizon in 2000) – I chose them because they appeared the best option in a small sea of options. I then convinced my friends (because they have this great deal on ‘in calling’) to get it. I even got my X wife to get it!

Ok, I have this phone – the LG enV2

There are a number of Known issues with this model – but I am getting ahead of myself, I did not know this was the issue until my last visit to Verizon…

Including the Charger Port

So, last summer – back in July, I went into Verizon and told them I had charging problems. They solved my ‘problem’ by selling me a NEW home charger. Now this seemed to work – um, ok. I still had to hang the cord over the counter and then it would fully charge.

By October, it was getting so bad that I could charge it for minutes at a time, if just the right pressure was put on the cord and plug.

So I went and visited my local Verizon store here in Poulsbo Washington.

Here is how things went down:

» I met with the same woman that I saw back in July – Stephine Morris.
» She is polite and tells me this is a known problem
» Stephanie said there was a memo circulated to her in the company stating this known problem
» She states that they will replace the phone – and that as a she used to be a tech, she would call Silverdale
» She asked first if they had the ports there to do the job – no, they don’t have the part
» She then asked if there was a phone see for me to just pick up – no they ran out
» She finds out that I need to get it done ‘through corperate’
» Stephanie gives me an 800 number and sends me on my way!
I leave Verizon – not entirely happy with my phone that can only get 30 seconds of charge time. I call the 800 number while driving home…

» Hello – I need a new phone
» Name and last 4 of the social
» Talk with nice woman about replacement phone
» Sure I can have one – for $50 because mine is now out of warranty
» I say ‘known issue and store said they will cover it’
» She says she can only get me the phone – ok, I need it
» She then says that she can transfer me to Customer service and they can help with either the charger cost or phone cost (she felt one way or another this was wrong)
» Phone will be here in two days (yeah!)
I finished up, then was transferred to customer service…

» James from Washington was to be ‘helping me’
» Short of saying “Tough Luck” out loud – he stated it was not in warranty and “Too Bad”
» James, you need to learn something about customer service – Wanker.
» He verbally stood his ground, ignoring the charger purchase (although he said he could see it)
» He then told me – I – yes, “I” should have known this was a problem back in July when I bought the charger
James, I have had cell phones longer than you have been through and out of puberty – every time there has been any kind of ‘charging issue’ it was always the charger plug on the cord – and that was once!

So now, I call Stephanie and she states, “when the phone comes in, we will see if they charged for it and fix it”

Two days later….

The phone arrives

» Well, NO ONE mentioned that I would be getting a bare phone – nothing else with it, no battery, cord – nothing.
» Even better – NO ONE mentioned that it was a refurbished phone!
» All with a 90 day warranty
» See below – I would have purchased a new phone had I known this…
I took the phone to Verizon – Poulsbo Washington and saw Stephine.

» She saw the charge for the phone and said that “she would take care of it”
» She then went to transfer all the data into the ‘new’ phone
» At this point she did note that me port was in such shape that she could not maintain consistent contact long enough
» Stephanie was generous enough to sell me a mini memory chip!
» So I then had a memory chip so she could move my data over – thanks
» She made a copy of the paperwork (costs) that came with the phone.
» I was told that she would get her outside? Manager to take care of it
I then went straight to the FedEx box and sent in my old phone 20 minutes later – to be repaired and sold to some other sucker as new. Stephine had given the copies of the papers to the person who would clear this all up, on that same day.

I have since left messages with Stephine – and will swing by the store this weekend. I can still see the charge to me for the phone…

Oct 24 (three weeks later) Update:

I got to talk with Stephine Morris on the 22nd (the women who I statred with). She had given her “IDR” Donale, the copies of the papers where I had been charged. There had been no word, either way, although she would talk with her and get back to me

So Verizon – where did you fall down here?

First – there is an issue – and you folks know it

http://www.fixya.com/support/t1711321-replace_charge_port_in_env2

Second, your staff has to do what they say they do – and that is customer service. I got to BUY a:

» New wall charger
» Refurbished phone
» and memory card
» Near $100 for all that
All because of a known issue that was not taken care of promptly.

A brand new phone from you is $20!

http://shop.verizonwireless.com/?id=LG+enV%AE+2+in+Black+Cell%20Phone

http://www.google.com/products/catalog?q=LG+enV2&hl=en&cid=7256745321397650265&sa=title#p

New, with a NEW battery and charger is $33 – and it would have cost $10 to swap memory and activate.

The last struggle is that I went in and was looking at a family plan – my partner (who I got onto Verizon 4 years ago) and I want to join the accounts and ad a phone for my 15 year old son. BUT if this is an example of service…

Maybe Walmart has the answer to service (and they are not known for it) – maybe the world is modern airlines without food or personal service now, but I though you folks still say that you are great on your commercials… and website

http://www.huliq.com/1/87665/walmart-cell-phone-plans-prepaid-no-contracts

Verizon, if you want to contact me – you can reach me here – [protected]@earthlink.net

Tags: bad service, complaint, customer service, Donale, issue, issues, known, lg env2, Morris, no, poor, review, Stephine, Stephine Morris, Verizon

http://davidwalker62.wordpress.com/verizon-and-the-poor-customer-service-they-provide-review/

http://sailorf21.wordpress.com/2009/10/17/verizon-and-the-poor-customer-service-they-provide-%e2%80%93-review/

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cagedcanary
Fontana, US
May 16, 2010 5:52 am EDT

While the above was submitted in 2009, its still valid. I had much the same problem, except that my phone would restart itself during calls. I make many, many international calls. When the phone restarts itself, that means I have to initiate a call again, which is another 40 cents per call. I had my enV2 replaced six (yes six!) times. Unfortunately, it is a wonderful phone but full of flaws. I had the same experience with verizon however, and at one point they said I didn't ship back one of those replacement phones, and charged me two hundred some odd dollars because of it.

Luckily for me, we came to an agreement, and they credited my account back that money.

...Twice...

I win.

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Verizon unauthorized usage of my credit card

On three separate occasions in the past six months Verizon Wireless has made unauthorized debits to my MasterCard. This is in clear violation of the subscriber's contract, and Verizon does not dispute this. The debits were large enough to send my bank account into overdraft, and bank penalties now total $500. Verizon has made no meaningful effort to remedy the situation, and my bank, J.P. Morgan Chase, has the audacity to claim that this is not Interstate Wire and Mail Fraud (The wording of the Federal Statute is not ambiguous--this is fraud).

So far I have filed formal complaints with: The FCC; the US Postal Inspector General; IC3, which is a joint Internet fraud entity controlled by the FBI. If I see no remedy on the horizon I will file a small claims court action, naming Verizon CEO Lowell McAdam as the defendant.

Wish me luck. If anyone has had a similar issue with Verizon, please get in touch with me at [protected]@gmail.com

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Verizon worst internet service I have ever experienced!

Verizon Customer Service
540 Broad Street
Newark, NJ 07101

To Whom It May Concern:

This letter is in response to the poor service I received when I was a Verizon Wireless customer from September [protected]. For the first 8 or so months of service, the internet service was okay. There were some instances in which the internet was not working or extremely slow, but the issue was able to be resolved through a phone call to Technical Support. This 30-45 minute phone call was an inconvenience, but I was glad the issue was able to be resolved nonetheless.

From the period of July 3rd, 2009 to August 24th, 2009, a technician had to come to my home on four separate occasions to fix my internet. This occurred two weeks in a row, on July 3 and July 10th. On the second visit, the technician recommended that the internet speed be lowered from 7.1 Mbps to 3 Mbps. He said that the connectivity issue stemmed from the distance from Verizon’s server and my apartment and that lowering the speed would actually make the internet go faster. I called Verizon to make this change and was offered a lower monthly rate, but I would only get the lower monthly rate IF I signed another 12 month contract. I declined, saying that I had already experienced poor service and did not want to continue this service any longer than I already had to. This lower rate also irritated me, because when I had first signed up for service, the Verizon employee encouraged me to take the higher speed. Basically, Verizon had been profiting from selling me a higher speed at a higher price when I would have had better service if I would have taken the lower speed that presented less of a profit for Verizon. Furthermore, it was in my opinion that I be given this lower rate because my internet was at a lower speed and because of the many problems I have experienced.

My next internet service outage was from July 29 to August 2. I called Verizon Technical Support as soon as I was aware of the problem, but the problem was not fixed until 5 days later. They said that a technician would be sent Thursday afternoon, which I had to take off work to wait for. The technician never came and the issue was not resolved until the following Sunday. This created an extreme inconvenience, as relied on having internet access at my apartment. I did pay Verizon $35 a month to have to drive over to the public library to use the internet for 30 minutes between the hours of 10 a.m. and 5 p.m.

I also was without internet from August 21 to 24. I called on Friday when I became aware of the issue. They were not able fix the problem over the phone. The Support Technician said that they would be able to send out a technician on Monday. I requested a technician for Saturday, stating that I work full-time and could not take off work. The individual on the phone said that technicians do not work on Saturday. I told that they did indeed work on Saturdays, as one had come to my apartment on a Saturday. She said that one “might” be able to come on Saturday but that she could not guarantee this. I told that I wanted this issue addressed, especially considering that this was the 4th technician that had to come to my apartment in the past 8 weeks. My internet was not fixed until the following Monday.

While I was able to get a small service credit for the time I was without internet, this amount did not compare with the time and inconvenience caused by the lack of internet. Every time a technician had to be called, I had to take off of work. I should not have to take off the greater part of 4 days within 8 weeks because my internet is not working. Furthermore, each time I had to call technical support, the call was at least 45 minutes long (half of this time was spent on hold).

I also did not approve of Verizon’s billing practices. When I initially received the modem, these charges were taken out of my checking account. I did not realize that this automatically authorized Verizon to take the monthly bill out of my account automatically every month. I never signed anything giving Verizon the authority to do so. The first month I had service, I called to request a paper bill. The only bill at that time was an e-mail that I received the day the money was taken out of my account. Even though I requested a paper bill and an e-mail with earlier notice of the billing, I did not receive either. The only paper communication I ever received from Verizon my very last bill stating that my balance was zero.

When I had signed up for internet service, I understood it was a 12 month contract. Ironically, Verizon told me I had to call right before my 12 month service was up to end my service. I also asked for a letter stating that my service with Verizon had ended. She stated that Verizon does not provide paper billing and could only provide me with a confirmation number. Furthermore, when I called to end my service, the woman asked why I was discontinuing my service and tried to discourage me from ending my internet service (even after I explained to her that I had to have a technician come to my apartment four times in eight weeks). This is just another example of Verizon’s aggressive business tactics.

I was very glad once my 12 months of service with Verizon ended. In all of my life I have never experienced such poor internet and customer service. Through my experience I became very aware of Verizon’s prime focus on profit margins and lack of focus on providing quality internet and customer service. I will never again use Verizon internet and will be spreading the message to everyone I know, including the Better Business Bureau and other consumer advocacy groups. I urge you to reconsider the way you treat your customers and the “quality” of service you provide.

Sincerely,

Melissa D.

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grammagum
, US
Mar 11, 2010 3:16 pm EST

I agree verizon needs to make some changes.It is far too expensive, especially for seniors on social security.Phone and internet both.

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Verizon fraudulent charges no help from verizon

Verizon Wireless is a bunch of incompetent jerks. I have held a verizon contract account for the past eight years, never had a problem. The last two months verizon wireless has been charging my card for someone else's minutes. Which I may add that as of this month October 2009, has added up to 900.00. I called the number listed on my bank statement and spoke to a verizon idiot, who told me that without a phone number (how would I know this) they cant help me. So then I contacted my bank and had the bank account frozen which everyone knows how convenient that is. I then called Verizon and spoke to a "manager" *(yea, right) who told me there is absolutely no way for them to track the transactions. Which is strange since thats what the "trace" numbers are for. The accounting deptartment can track where the money went but they refuse to help. I have filed a fraud case with both my local police and my bank. I just cant belive how flippant Verizon has been throughout this whole ordeal. As soon as my contract is up I will be finding another company to give my hard earned money too. In the meantime, I have promised Verizon that I will tell everyone about how they treat their "valued customers". I will shout it from mountain tops and if posting this stops just one person from becoming a Verizon customer then I have succeeded!

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madmandy
, US
Apr 25, 2011 6:06 pm EDT

My verizon bill each month is huge and i dont have fancy phones with internet or anything! for me and my husband to have service on a plain jane LG phones we pay 238.00 i think thats crazy! shame on you verizon!

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kicn
Lacey, US
Sep 17, 2010 11:51 am EDT

I received a bunch of fraudulent charges from Verizon to my credit card for a prepaid service that I do not have. Verizon would do nothing for me and said they could not track anything. Don't they track what phone number those prepaid minuets went to? My credit card was able to recoup some of the charges but not all and I had to cancel that card and get a new one as well. I am finished with Verizon.

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hazel203spring
, US
Dec 09, 2009 6:20 am EST

I hate Verizon, I have phone internet and cell phones through them I pay them almost $600 a month. Every month for the last 6 months I have had everything shut off because in the beginning they lost my check for $535. To top it off they were rude and said I was a frequant non payer; well this is the first company I have ever had problems with and NEVER had any other service disconnected. To add to the insult when I got the cell phones they said i would have FULL service at my house. Well I have to drive 2 Miles down the road to get one bar. I would not use this company for anything. STAY AWAY

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Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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