Velvet Caviar

Placed an order from Ipad case. Never receive my order and they refuse to refund, refuse to reship and they lie non stop. I have the best excuses ever. They think we are all as stupid as they are.

They promised to refund me and now they are refusing saying that the charge back/inquiry from my bank is not close. I sent them the letter saying it was close and they continue to say no. My bank confirmed it was closed and say that they are taking me for an idiot.

I am still fighting to get my money back. Please help me. To me $60 is a lot of money.

I have the letter from the bank but your system only accept pictures

I ordered some really cool stuff from Velvet Caviar on June 22, 2020. I got the Sunflower MacBook case, Sunflower Daisy AirPods case, and Sunflower Daisy Clear iPhone Case. I was so excited to get them, but it's now August 16, 2020 and I still haven't received my order. I've emailed them three times in the past four weeks, but I haven't heard back from them. I even asked for a refund or for them to resend my order, but still no answer.

I decided to do some investigating and contacted the USPS to see where my delivery shipment is. I also contacted my local post office to see if it had arrived, but they told me it didn't even enter the country. I'm really disappointed because I spent $82 USD on my order and I still don't have it.

To be fair, I did order some other stuff from Velvet Caviar a few days later (June 25-26, 2020) and it arrived just fine. I got an iPhone case, phone grips, and a privacy protector screen and I'm really happy with them. But I still want to know where my first order is and why nobody is answering my emails.

I really liked the design of the stuff I ordered, but if I had known their customer service was this bad, I wouldn't have ordered from them. It's really frustrating to spend money on something and not receive it or get any answers about it. I hope they can fix their customer service issues so other people don't have to go through what I did.

I gotta say, I was really excited when I got my Velvet Caviar case. It was so pretty, I just had to have it. But, like a lot of other folks, I had some trouble with the volume buttons. They just didn't seem to work right, and it was really frustrating. So, I reached out to the company to see if I could return it. They got back to me pretty quick, which was nice, and they even sent me a video to help me figure out how to use the buttons better.

I decided to give the case another try, even though I wasn't really feeling it. I had it on my phone for about a day, and I gotta say, I did get the buttons to work most of the time. But, there were still some issues, and I just didn't like how the case felt in my hands. So, I wanted to return it again.

But, here's where things got a little frustrating. The company wouldn't let me return it because they said it was "used". I mean, come on. I only had it on my phone for a day. And their return policy says it has to be in "pristine condition" and unused. I feel like they're just using that as an excuse to not take it back.

So, now I'm stuck with a case I don't like and can't use. And honestly, I don't think I'll be buying from Velvet Caviar again. It's just not worth the hassle.

I recently purchased the PINK HOLOGRAPHIC GLITTER IPHONE case from Velvet Caviar and I must say, it is a very cute case. However, I was a bit skeptical about the level of protection it would offer my iPhone. The product description claimed that it provided "Full Protection: Comes with full 360 degree bumper protection with access to all ports as well as a front raised lip to protect your phone screen." Unfortunately, this turned out to be false advertising.

After only 12 hours of having the case on my phone, my screen was shattered. I was disappointed to find that there was absolutely no front raised lip to protect my phone screen, despite what the product description had claimed. I had hoped that the case had some special ergonomic design that would somehow protect my phone, but this was not the case.

When I reached out to customer service, they recommended that I use a screen protector with every case for extra protection. While this is a good recommendation, it was not mentioned in the product description and I feel that it should have been.

Overall, I really loved the look of this case, but I was disappointed in the lack of protection it provided. If you do decide to purchase this product, I highly recommend using a screen protector to ensure that your phone stays safe.

I was really hyped up about getting my hands on a Velvet Caviar phone case. But when it finally arrived in the mail, my excitement was quickly replaced with disappointment. The pictures on their website looked amazing, but the case I received was nothing like that. The print quality was pixelated and looked cheap. I thought maybe I just got a defective one, but after contacting customer service, they told me that's just how the cases look. I was really upset about this, especially since there are so many 5-star reviews for these marble cases. It seems like false advertising to me.

To make matters worse, their customer service was terrible. They refused to send me a replacement unless I paid for shipping, which meant I would have to eat the original shipping costs as well. I even sent them pictures of the poor print quality, but they still didn't see anything wrong with it. It's really frustrating when a company doesn't stand behind their products.

Honestly, if you're okay with being misled by false advertising, dealing with poor customer service, and getting a phone case that's no better than the cheap ones you find at mall kiosks, then go ahead and buy from Velvet Caviar. But if you want a quality product and good customer service, I suggest looking elsewhere. And don't be fooled by their seemingly perfect ratings - something fishy is going on there. I doubt they'll even post my review, but I had to share my experience.

I first laid my eyes on the Velvet Caviar decal when my cousin showed it off on her phone. I was immediately drawn to it and knew I had to have one for myself. When I finally received it, I was excited to put it on my phone. The application process was fairly easy, but I did have a bit of trouble with the back of the phone. The sides didn't quite fit around the logo cutout, but I managed to make it work.

After applying all the decals, I made sure to press down hard on the corners to ensure they would stay put. I left my phone alone for a few minutes to let the decals settle in. However, when I checked back on them just a couple of minutes later, I noticed that the corners were already starting to lift off. I tried applying more pressure, but the same thing happened again within a minute or two.

I'm worried that the decals won't last long, especially since I plan on carrying my phone around in my bag or back pocket. I'm afraid that dust and other debris will eventually get under the decals and cause them to lift off completely. Unfortunately, since I've already applied all the decals to my phone, I can't return them for a refund.

Despite these concerns, I have to admit that the Velvet Caviar decal looks absolutely stunning on my phone. It adds a touch of elegance and personality that I haven't seen with other phone cases or decals. Plus, it provides a nice grip that prevents my phone from slipping out of my hands. Overall, I'm happy with my purchase, but I do wish the decals would stay on a bit better.

I gotta say, I really like the cases from Velvet Caviar. They're super cute and they definitely keep my phone safe. But let me tell you, the return process has been a real pain in the butt. I ordered some cases on November 2nd, but then I went and got a new phone a few days later. So I reached out to them about exchanging the cases for ones that would fit my new phone. But they said I had to return the original order and then place a new one. Alright, fine, I can deal with that. So I ordered the new cases and sent back the old ones, following all the instructions they gave me. They said they'd include a return label with my new order, but when I got it, there was no label. So I contacted them again and they said they'd email me one. It took almost a whole week for me to finally get that label, and by then I was getting pretty frustrated. I sent the old cases back and they got them 11 days ago, but I still haven't gotten my refund. It's ridiculous! I've never had to deal with a return process this complicated and drawn out before. I've emailed them again, but if I don't get my refund in the next 48 hours, I'm gonna have to file a chargeback. If I ever buy from Velvet Caviar again, and that's a big if, I'll only do it through Amazon. At least they make returns easy and quick. It feels like I'm stuck in the 80s, waiting for a refund from a mail order catalog or something.

I recently made a purchase on Velvet Caviar's website during their Black Friday sale. The website stated that my phone case would arrive within 3-6 business days, so I eagerly signed up for text updates to keep track of my delivery. However, to my disappointment, I never received any updates and the link they provided for updates showed that my product had not even shipped a full week after I placed my order.

Feeling frustrated, I decided to check their track package link to see if there was any progress. To my surprise, I found out that my package had actually shipped around the expected time despite their website saying otherwise. However, I also discovered that my package was not even in the right state and was already in-transit.

The following day, I received an email update from Velvet Caviar stating that my package had been delivered. However, when I checked my mailbox, there was no package to be found. I then checked the USPS site and it informed me that my package had been delivered back to the factory it was sent from.

Feeling frustrated and confused, I immediately emailed Velvet Caviar with a screenshot of the USPS site confirming that my package was not delivered to the correct address. I informed them that I had not received my package despite their email stating otherwise. However, a full day later, I still have not received a response from them or any indication that they are trying to fix this issue.

Based on other reviews I have read regarding their shipping and customer service, I am not sure if I will receive a resolution to this problem. It is disappointing to have such a negative experience with a company that I was excited to purchase from.

I'm not usually one to leave a review, but I just had to share my experience with Velvet Caviar. I ordered a phone case during their Black Friday sale because I had just treated myself to a new iPhone XR and wanted to protect it. I placed my order on November 23rd, which was a Sunday, but their website said it would be processed the next business day. However, Monday came and went, and I didn't hear anything from them. I waited until Thursday and still no update, so I decided to email their support team.

It took them two days to respond, and they said they were backlogged because of Black Friday. I understood and waited a few more days before emailing again. Finally, on December 4th, I received an email with some tracking information. However, my package has been stuck at "In Transit To Carrier's US Operations Facility" for weeks. I'm not sure when I'll receive it, but it's been three weeks since I placed my order, and I'm beyond disappointed with their customer service and shipping.

If you're looking for a cute case at a good price, I would recommend AliExpress instead. Save yourself the time, frustration, and effort and order from somewhere else. If I could give them zero stars, I would.

This company, Velvet Caviar, is not one that I would recommend ordering from. I am the type of person who usually checks reviews before making a purchase, but I thought that the negative reviews were just a one-off situation and that it wouldn't happen to me. However, I was wrong. If you are like me and tend to ignore negative reviews, please don't make the same mistake I did.

I placed an order with Velvet Caviar on November 25th, and as of today, December 15th, my package still hasn't arrived. In fact, it hasn't moved since December 10th. I have noticed that my package regularly doesn't move for up to four business days. I have tried to contact Velvet Caviar numerous times, but each time they just send me a link to track my package, as if they didn't already do that before.

This morning, I received an email from Velvet Caviar asking me to review the product I ordered, as if I had already received it. It's clear that they don't even know who has received their product and who hasn't. I am starting to think that my package will never arrive, especially after reading other complaints from customers on their Instagram page.

I have decided to file a complaint with my bank to get my money back. It's clear that Velvet Caviar is a scam, and they have done this to many people. It seems like they allow some people to receive their packages so that they can have some good reviews, but for most people, you will either receive your package much later than expected or not at all.

I strongly advise against giving this company your money. There are other companies that sell similar products and will get them to you on time, with much better customer service. Don't make the same mistake I did, and avoid Velvet Caviar at all costs.

I gotta say, I'm not one to leave reviews, but I gotta warn y'all about Velvet Caviar. I ordered three phone cases on sale and was hyped to get them. But let me tell you, it took four whole days just to ship them out. And when I finally got them, I was so disappointed. The colors were dull and nothing like what they showed on the website. The edges around the camera holes were peeling, and the fur case I got had fur glued around the whole thing that was already coming off. I was so bummed about the low quality that I emailed the company to ask for my money back. But they told me that since they were on sale, I could only get store credit. I mean, come on, I checked each case before I bought them and didn't see anything about "final sale." And to make it worse, each case had a little picture of a delivery truck that said "easy returns." So I thought I could return them if I didn't like them. But nope, they wouldn't give me my money back. Just store credit for more low-quality cases. I'm so disappointed that I wasted my money on this site. Don't make the same mistake I did, folks. Stay away from Velvet Caviar.