Vector Security – Buyers beware!!!

I signed up with Vector Security, paid over $3,500, and had a professional home security system installed, expecting reliable protection. From the outset, the system underperformed: cameras frequently went offline, sensors failed to trigger, and live monitoring was inconsistent. Despite monthly technician visits, the company was unable to diagnose or fix the persistent issues. Throughout this period, I continued to be billed for a system that simply did not work. I made numerous support requests and spoke with multiple representatives, but no permanent fix or refund was offered. While I appreciate that technicians showed up, polite communication alone did not resolve the critical failures. My home remains unprotected, and I’ve wasted significant time coordinating service calls and disputing charges. To improve, Vector Security should refund customers when installations fail, offer billing transparency during troubleshooting, and invest in quality control so systems function from day one. I’m sharing this so prospective customers avoid spending thousands on unreliable equipment and recurring fees for zero service.