Vantage Deluxe World Travel / Vantage Travel Service review: Waiting for travel refund

We booked a River Cruise with Vantage on September, 2019 and paid in full including insurance for the Cruise in April, 2020. Vantage cancelled the cruise due to Covid and assured us we would receive a full refund. Despite many phone calls and emails, we have not received our refund.

We received an email from May Garcia, Director Quality, Sales & Service on October 21, 2020, stating that our refund of $12, 515 would be processed 30 days from October 21, 2020. To date, 12/14/20, we have not received the refund. Several additional emails to Ms. Garcia have gone unanswered. And now Vantage no longer will take phone calls.