FlyFar
reviews and complaints

Purchased airline tickets from Melbourne AUS to Bali in early 2020. Whent he pandemic hit, I was contacted by the airline (never by Flyfar) regarding the tickets in credit. I have been going back and forth with the airline since then. I have requested a refund only to be advised by the airline (Garuda) that I need to request this from the third party I purchased the tickets from.

I have asked for a refund to Flyfar and they have advised me that my ticket is no longer valid. Garuda however have the credit for me to utilise? my complaint is that Flyfar never contacted me during the pandemic times to provide me with options or the timeline period of my ticket validity. I was never given the option to do anything with my ticket through Flyfar and they now will not provide me with a refund.

I booked 6 round trip tickets to Japan with Flyfar back in 2020. Still to this day have not refunded the money. I've called multiple times and their excuse is to be patient and the only timeline i was given was "it should be going through soon". It's been 2 months since then and nothing. I've been waiting 2 years for my refund and now, they don't even have the number to contact them and they have a message "Our customer support cannot offer further updates via phone". I would just want transparency into why it's taking so long and when we can reasonably get an update.

In 2020, before the pandemic, I purchased two one way tickets via FlyFar. One from NYC to London and the other from London back to NYC. Flyfar has only refunded one of the tickets. I have been given the run around for over two years! I just want the refund that I am due. Customer service is awful. They take months to respond to emails and trying to call is event worse.

The 90 business day wait for my reimbursement ended the first week of February 2022. FlyFar have not returned the money they have owed us since September 2021 and it’s already May 2022. We've been calling those Flyfar thieves and they don't give any concrete explanation. And right now there phone line doesn’t work.

Could you please help us, we feel cheated and amazed. The money that I writing is $ 1349 CAN.

Le 4 juin 2021 j’ai acheté un billet destination Colombie pour 1342 $ l’aeroline été copa air . le 25 Sept 2021 mon vol a été cancelé, j’ai acheté encore un autre billet parce que le remboursement prenait 90 jours, pour le mois de février mon remboursement jamais été crédité sur ma carte de crédit,

I have booked ticket worth 1604 USD with ref number LFQZ5P in flyfar. ca & was waiting for refunds since 5 months. The status never change from "Application to Qatar Airways in progress"

Their customer care call will never connect to the agent.

I email almost every week, but hasn't got reply back. Worst agency.

Attached the ticket confirmation.

You can also refer the status here - https://us-en.flyfar.ca/rf/order-details

LFQZ5P

I have been contacting them since January for my husband’s flight refund which has been canceled by the airlines. They didn’t respond first and now they says it’s been initiated by airlines and you will get within two weeks but it’s more then a month now.it’s frustrating to wait long on call and don’t get positive response and secondly some agents are too rude they talking such a way that we did something wrong by asking refund. Don’t know where to complain

Book flight from Beijing to Juba, South Sudan via Guangzhou China. South China Air did not make any visual or vocal announcement for boarding. The plane left me at nick of time; visa 2 hrs about to expire. My luggage was removed from the plane. I called the airline at and no help at all. Had to book urgent flight out of China.

I paid 4, 282 Yuan plus $ 6,00 dollar of excess luggage they claim that I was allowed only 23 kg; despite it was international flight.

The flight was in 2019 and I could not make any contact with Southern China airline as I found myself in a bad situation in Southern Sudan and covid 19 hit the boarders. Now, I am in Australia and please, I need refund for the cost of making that bookings.

My name: Lado Gwokorok

email: [protected]@yahoo.com

Hello, greetings.
I requested for a flight from Flyfar to Nigeria from a business trip I made to Romania in Bucaresti.
Flyfar booked me a ticket with ticket number LERYOP, of which I was supposed to fly on the 30th of November 2021. On the 29th of November at around 8.30pm Romania time, I received a message from Royal Air Maroc Airline, which says, my flight schedule for 30th from Barcelona airport to Casablanca has been cancelled, and also my flight schedule from Casablanca to Nigeria has being canceled.
Two of my flight canceled making my flights from Bucaresti to London and London to Barcelona unnecessary to embark.
I call the customer care and made a complaint immediately an the customer service requested me to call the airline an Scn make a flight change of date or request from Flyfar my refund. Then I call the royal air maroc airline and they said them flights are suspended for two weeks due to unforeseen circumstance.
I now requested Flyfar to send back my refund so I can take another flight, until this date Flyfar has being sending me fraudulent messages and emails in other for me to stop asking about my refund.
I just got back to new York where my family resides.
If my refund is not sent back to my card account until the end of this month, I will sue Flyfar USA for fraud and the company may have to pay me more than expected.
Email: [protected]@gmail.com

i booked a flight ticket with flyfar to travel on dec 4th but the flight was canceled to egypt. i called them several times and it took forever to reach them. I asked for a refund and they started lying and the manager told me we will refund you the ticket and send you an email about it but never received anything. tried to call them back but no one was answering and they started sending me emails that theyre trying to contact me but they cant which is absolutely false. its been almost 2 months but nothing happened yet. i want my refund as soon as possible as i really need the money.

I am THARUN, Booking reference: NQ9MDZ. Order number: L5WO87.
Refund application number: [protected]

I don't know WTF FlyFar company is doing, I'm waiting for my refund since 2020 Dec to till now.
Customercare people keep saying I will receive the amount in 10-15 business days, but not. I did a call to Air India and they said it's a FlyFar issue regarding the refund request (details are incorrect). I don't understand what the refund team is doing, they're not even doing their work properly.
Because of you [censored]ing people customers are suffering a lot & waiting a long time. It's not 100$ or 150$ It's 1500$.

I don't have any option except to file a case.

I was in the states and was informed my return flight to Australia schedule had been cancelled. I tried to book alternative which they said they couldn't get me on the flight on 26th November 2021 to from Tampa to LAX to NAdi to Brisbane.
Said nothing available.

So they said they will get me my refund as they can't get me a flight on suitable date.

Ok
Fine refund.

Still waiting and get computer generated emails, that due to covid must wait for airline to refund its process.

Thats crap.

Also I booked a flight on the date they said they couldn't with same airlines amd same flights path back on 26th.

They lied that there was no flights.

Can someone please help me with getting my refund.

They are the worst ppl to deal with.

It's Xmas and I need my refund now

The pic below shows my dates I managed to get same path on a date they said no.

Never using them again amd nor will friends globally. Bad service
Email me at [protected]@gmail.com

Hello,
American airlines refunded my flights in June 2021. The booking ID is JJRRZR for all four passengers. Please send my refund. The refund is $350. The following are the ticket numbers for the four passengers.
0017554252542
0017554252541
0017554252539
0017554252540
Thank you.

I have booked a flight on November 26th through Trivago. FlyFar.ca was the third party. I had received an email from Flyfar the following morning stating that a segment of the trip was canceled, and I had to contact them to get refund. Trying to reach them was very long and once I had an agent, he sounded courteous. The line was cut, and instantaneously was sent an email stating that the line had cut and that they could not process the refund. Furthermore, they stated that they tried to reach me via phone, which was false. I tried calling them again, reach another agent, and she was making believe that she could not hear me. They are making everything difficult to not process the refund. I will check with my credit card.

SCAM! AVOID! I purchased a ticket through them months ago and due to COVID flight details changed and no longer fit my schedule. I called the airline directly to cancel the booking and they were able to refund the credit card. The same day, I called FlyFar and they told me that it's too early because they have not gotten the refund yet. I waited a few weeks and called back. That day I spoke to 5 different people, 3 of them hung up on me. I was told that they did not receive any notification of cancellation, that they couldn't check if they received the refund, that I need to call the airline to ask them to send FlyFar a cancellation request, that there was no refund on file. At this point I was sure that they were giving me the run around were hoping I would get fed up and give up trying to get my money back. I then emailed my booking cancellation from the airline to every FlyFar email address I could find. FlyFar responded by stating that they did not receive any cancellation confirmation or refund from the airline (by this time, they received the refund a month earlier). I called the airline and got a refund confirmation code and emailed that as well. FlyFar then responded by asking for a cancellation confirmation.. WTF... So I called again and was finally told that I can receive a refund minus an "Assistance Fee"! They did nothing to assist me at all! Instead, they tried to make it impossible by making me jump through a bunch of hoops. I have yet to receive my refund and I rarely rate companies but this one is just so absurd that it deserves a warning. Save yourself the stress, frustration and time; DO NOT USE!

Every 1 or 3 days there was an unexpected cancellation or change, the agency put the problem AT YOUR FEET and did nothing to try to rectify it themselves. You would think being a travel agency you could rely on them to solve the issue for you. Not so. instead they hem and haw if you try to reach them by phone, the staff can barely speak English and at the end of the day you are left alone and frustrated. I woke up and booked with Air Canada instead, smooth as glass, no issues. Meanwhile, I have spent the last 3 mos trying to get a refund from these clowns. DO NOT BOOK WITH THEM

i purchased a ticket in 2018 for travel of 2019 and due to covid reasons could not travel and requested for a refund. They first told me that they have to ask the airline for the refund and then they will process it to my account. upon query with the airline directly, i was informed that they have already refunded the money to FLYFAR but Flyfar is making excuses that they are still trying to contact the airline for the refund and are not willing to give me anything in writing.

This is really frustrating and hope that there is any body that can help with this situation.

Richard and Donna lehmann
13303 nadine
Huntington Woods MI. 48070

travellers (2)
Flyfar invoice (booking). 8117131
GST Registration # [protected]
TICO Registration # 3392505
Transaction Date 7/10 2019
Flight Confirmation # QJQRGR
PHL - EDI British Airways # 1634... Wednesday April 29, 2020 seat 21F, Seat 21E
EDI - PHL Finnair #4181... Saturday May 9, 2020 seat 21F, seat 21E
USD Paid 1, 059.08

received email on Saturday April 4, 2020 indicating $0.00 cancelation fee and the a refund will be issued within 90 days...

To date (18 months) no refund has been issued.

please let me know my options on receiving a refund from FLYFAR.

Thank you

[protected]@gmail.com
[protected]

I don't normally do this, but don't ever use fly far or go to gate to book flights. I am still fighting for credits for clients that have been issued and they are eligible for the with the airline. I am writing this as I don't want anyone else getting ripped off. I have tow bookings and they have been waiting doe credits for over 10 months. Now they tell me there's a credit for one booking but only one way. So the return flight has to be from the original destination and to contact airline who can't do anything because go to gate and fly far have the credit details

Totally scammed by agent flyfar
Ive paid for tickets for flights return virgin/Qantas to Cairns qld from Tasmania dates 25th October 2021 -2nd November. Paid flyfar sept 2021 via Visa card.
Confirmation number and airlines numbers recieved
Went to airport on arranged day and
Time. NO FLIGHTS
THEN tried to contact flyfar via email and was informed it was a no reply email. Tried to ring flyfar number and phone is diconnected.
Now back at home..no money for another flight and I was going to Cairns for daughters wedding?
I am going to my bank and give them details of scam.