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CB Auto Parts and Repair Stores Valvoline Instant Oil Change [VIOC] Complaints #2-21
Valvoline Instant Oil Change [VIOC]

Valvoline Instant Oil Change [VIOC] review: Overfilled oil

M
Author of the review
4:21 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

When I got my oil change done at Valvoline, they overfilled my oil by a quart. Additionally, the cap was not properly put back on, causing oil to leak all over my car causing my car to malfunction and all the dash lights turn on.

I am very upset at the customer service I received from the store manager, blaming me for not reading the fuel line properly when they showed me the fuel stick. How would I know the car was overfilled?

I simply requested that I be reimbursed for the oil change and repairs to my vehicle for $160.00.

There was clearly negligence on Valvoline for overfilling my car with oil and failing to properly put the cap back on.

Desired outcome: I would like to be refunded for the $134.69 I spent at Valvoline and the $160.00 on repairs.

Keywords:
cap car customer service dash lights leak malfunction negligence oil change overfilled reimbursement
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