On December 21, I booked a cruise through Vacations To Go on the Caribbean Princess leaving Fort Lauderdale on April 18. Yesterday, December 26 I got a flyer from Princess saying that there was a sale going on. I investigated my cruise and found that the price of the cruise for which I paid $2122, was reduced by $744.
I called VTG, was escalated to management who said they contacted Princess and that my cost was nonrefundable and that there was nothing that VTG could do.
Today I called Princess and was told that because I booked the cruise through a travel agent, Princess would do nothing for me. They said to try again with VTG.
Again VTG said won’t do anything. I’ve worked with VTG for many years and I truly believe I’m being dismissed and cheated out of $744 because I booked my cruise six days before a sale was announced.
I can assure you that I have cut my ties with Vacations To Go; that’s what I believe my only recourse is because being dismissed by VTG is not acceptable.
Recommendation: Don’t use VTG, go directly to the cruise line.