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1.6 22 Complaints
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Vacations To Go Complaints 22

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8:05 pm EST

Vacations To Go False advertising

My wife and i went to the Domincan Republic this summer and we were guaranteed an ocean view room. Those rooms do not exist at that resort. We were moved at the resort to a room "closer" to the ocean, but that was still a few hundred yards away and covered by trees. we have argued endlessly with Vacations To Go and received nothing but the promise of an upgrade next time we go...I don't want any promises, i want to be compensated for what we never received...that is falling on "deaf" ears. We are extremely disapointed with Vacations to go and we will never use them again.

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Dombrowski Family
Dade City, US
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Aug 16, 2014 7:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vacations To Go did this to us on the phone too. They quote a real good price
for an inside cabin on a cruise on their website, you call to book it.
They claim that rate is for two bunk beds. You simply want a double bed as in|
all hotel rooms, $50 MORE PER PERSON. Scam artist at VTG.

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Passero
toms river, US
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Apr 27, 2011 2:55 am EDT

Arube a---my wife and I were promised two queen beds as my son and I are over 6 foot tall. When I got to the Mariott Hotel in Aruba, the Marriott staff advised me that the only way you can get two queen beds is with a 3 bedroom villa. They would not up grade, so the four of us spent over $5000, plus food on a vacation with one queen bed and a sofa bed. Documents in the room stated that the room should only be occurppied by two people? What a real marketing scam?

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Don Turman
Midland, US
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Apr 25, 2011 2:16 pm EDT

My wife and I had similar experience on a trip to St. Thomas. Promised a Beachfront Condo and received a third floor View of the beach. Access was out back door down stairs and around a bldg. Also told we would sit together on flights and had separate seats. They give impression of one thing and deliver much less.

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8:08 am EDT
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i'm looking at booking a cruse with this company and because they give such a good deal are they a real and true company or are they a scam? thanks. peter j

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  1. Vacations To Go Contacts

  2. Vacations To Go phone numbers
    +1 (713) 974-2121
    +1 (713) 974-2121
    Click up if you have successfully reached Vacations To Go by calling +1 (713) 974-2121 phone number 5 5 users reported that they have successfully reached Vacations To Go by calling +1 (713) 974-2121 phone number Click down if you have unsuccessfully reached Vacations To Go by calling +1 (713) 974-2121 phone number 2 2 users reported that they have UNsuccessfully reached Vacations To Go by calling +1 (713) 974-2121 phone number
    43%
    Confidence score
    Customer Service
    +1 (713) 957-1705
    +1 (713) 957-1705
    Click up if you have successfully reached Vacations To Go by calling +1 (713) 957-1705 phone number 0 0 users reported that they have successfully reached Vacations To Go by calling +1 (713) 957-1705 phone number Click down if you have unsuccessfully reached Vacations To Go by calling +1 (713) 957-1705 phone number 2 2 users reported that they have UNsuccessfully reached Vacations To Go by calling +1 (713) 957-1705 phone number
    Travel Agent
    +1 (800) 338-4962
    +1 (800) 338-4962
    Click up if you have successfully reached Vacations To Go by calling +1 (800) 338-4962 phone number 1 1 users reported that they have successfully reached Vacations To Go by calling +1 (800) 338-4962 phone number Click down if you have unsuccessfully reached Vacations To Go by calling +1 (800) 338-4962 phone number 0 0 users reported that they have UNsuccessfully reached Vacations To Go by calling +1 (800) 338-4962 phone number
    100%
    Confidence score
    Counselor
    More phone numbers
  3. Vacations To Go emails
  4. Vacations To Go address
    5851 San Felipe Street, Suite 500, Houston, Texas, 77057, United States
  5. Vacations To Go social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  7. View all Vacations To Go contacts
Vacations To Go Category
Vacations To Go is ranked 3 among 73 companies in the Timeshares and Vacation Rentals category

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What are Vacations To Go working hours?

Mon 5:30 am - 12:00 am Tue 5:30 am - 12:00 am Wed 5:30 am - 12:00 am Thu 5:30 am - 12:00 am Fri 5:30 am - 12:00 am Sat 7:00 am - 10:00 pm Sun 7:00 am - 10:00 pm