Vacations To Go reviews and complaints 1
View all 22 complaintsVacations To Go - I have been trying to cancel my trip to the Dominican Republic /Punta Cana at the resort Ocean El Faro.
I have been trying to cancel our trip since March 2020, when the pandemic hit. When I made the reservations I took out the extra insurance so we could cancel at anytime. Stetson Arriola was extremely rude and was told I could not cancel my just because I was afraid of flying! He also stated that I WOULD NOT get a full refund and I specifically told me when I asked for insurance I did not care about the cost, but I need the 100% coverage! I have tried through American Airlines and was told I had to go through you. I know the trip is good through December 2021. Unfortunately the CDC is still restricting travel and even with the vaccine there is that new strain and as of now it is not safe. We are requesting the 2920.00 that we paid, since trip cancellation is covered 100%.
After the way Mr Arriola treated us and after booking several vacations through Vacations to go we will be finding another agency. I consulted an attorney and had him review the paperwork and he strongly recommended that we work with you first! The other issue we need to cancel our places of employment are requiring 14 days quarantine which we would have to use our sick time.
I am hoping that we can resolve this and you send us a check.
Please let us know as soon as possible.
Respectfully submitted
Vicki and Michael Higgins
Desired outcome: Full refund
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Thank you for writing, Mr. and Mrs. Higgins. We're truly sorry that your trip was interrupted due to COVID-19. We know this has been a scary, frustrating and disappointing time for thousands of our customers and we're here to assist you in any way we can. As your travel agent, we will always make requests on your behalf, which we have certainly done in this case, but all decisions regarding cancellation policies and refunds are ultimately made by the resort supplier we work with, not Vacations To Go. I see that you've already spoken to one of our senior managers concerning this issue, but I will ask that someone contact you again to discuss your situation further. We're sorry again for your frustration and we look forward to speaking to you.