Days Inn

Regarding reservation# [protected] through Priceline.
Confirmation # [protected]
One of the worst experiences ever at any hotel. We checked in a little before 9PM on Friday, May 5th. The problems were evident immediately.

1. Carpet was very dirty - apparently not vacuumed.
2. Toilet seat was missing the covering in two areas exposing the inner core of the material - some sort of press board - very unsanitary condition.
3. There were numerous stains on the bed spread.
4. The faucet handle at the sink was not attached. It just lifted off the unit.

We contacted the manager - he attempted to fix the handle but was unable to. He did show that the faucet would work, however. We requested another room - the manager said none was available. The room assignment was 206. When we entered the hotel he was explaining to another person that the smoking rooms were on the second floor. Again, when requesting a first floor room we were told there were none available. At this point we decided to leave the hotel and seek accommodation elsewhere.

I turned in the room cards and left - the person at the front desk asked if we wanted a different room - that was confusing as the manager told us none were available.

After contacting Priceline customer service to explain the situation - Priceline apparently contacted the hotel to request a cancellation refund. The hotel manager refused.

I find this unacceptable. Even a 2 star rated hotel should provide basic cleanliness and working fixtures in good repair at the hotels. This location reflects very poorly on Days Inn.