Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - Rude Cashier gave misleading information
Purchased 3 gift cards and a few little stocking stuffers. Most of the staff were very professional and kind except for the Cashier "Rocio", who wanted me to give her my email, then my phone number, I politely declined both. She continued to advise me that if I wanted to return anything it was necessary. (Gift cards are not refundable). I told her I would keep the receipt just in case and advised that I have worked in retail and understand why she is required to ask. She angrily finished my transaction, rolled her eyes and shoved my items without any response. I told her "Thanks so much" - she ignored me and looked away. Clearly personal info is for advertising and marketing and I prefer not to be on that list. She was extremely unprofessional. I would want to know if I were her manager (and I have been a manager). I won't go back to that store.
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Store - 2779 S Market St, Gilbert, AZ 85295 Employee at Ulta Beauty- 7844 Rea Rd, Charlotte NC 28777 Gift card Service MangerGiving a Voice to Consumers
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