Banfield Pet Hospital reviews and complaints 1
View all 523 complaintsBanfield Pet Hospital - poor service and unneccessary charges
After I found a tick on my dog's upper lip I took the tick off and immediately took him to Banfield. The vet briefly examined him and said he is ok. I went straight home and after I arrived and found yet another tick on his eyelid. Also the head of the tick was still in his upper lip.
Our second visit yielded another lackluster exam but with more fees due to medicine. I have the Banfield plan and honestly can say I ended up spending more not only monthly fees but whatever miscellaneous fees they decide to tack on.
I do not feel I am getting quality pet car service for my $. I might as well cancel my plan, pay the termination fee and take my dog to a private vet. This is not the first time I received negligent care at Banfield so I tried to stay loyal and try out another location. But the vet service is even worse at this one. I will not recommend them to anyone who wants a healthy pet.
The complaint has been investigated and resolved to the customer’s satisfaction.
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They killed my friends puppy, told her she was 100% healthy. She died 4 days later from parvo. then they almost killed her other one from their negligence of medicine. All they cared about was unselling their stupid pet insurance. They are horrible. Never take your pet there, .
of course there is going to be misc fees. the plan doesn't pay for everything. it's not insurance, it's preventative care. it pays for the stuff to keep him healthy. plus, because of the plan, there is no office visit fee plus there is additional discounts on what's not covered. it you can't afford a pet, don't have one.