American Red Cross

I came in this morning, 9/11, to donate platelets. I hate needles and have a phobia of them but donate anyways. 2 years ago I asked about making donations via a single needle method for platelets because I hate needles, but after just 1 out of 3 donation attempts being successful via the single needle method told them to remove this note from my file because it was obviously not working. Now it seems that every other time I come in to donate platelets between my whole blood donations my file is screwed up and they try doing the single needle method, I'm hooked up to a machine for maybe 20 minutes and then it starts dinging and they tell me there's some kind of "flow" issue with the machine, and that's its the machine's fault. This has happened at multiple machines at the only location I go to and have been on different machines. It is utterly frustrating, disappointing, and heartbreaking to get up the courage to go in and face the needles and have this issue recur every other visit, especially when I have asked REPEATEDLY to have my file updated so that it stops reoccurring. But magically it does and it's a horrible feeling trying to donate with the Red Cross.