Menu
Write a review
File a complaint
CB Wellness and Spa Massage Envy 2211 Rayford Rd Suite 115, Spring, TX, 77386, US
Massage Envy company logo
Massage Envy
reviews & complaints
Massage Envy company logo

Massage Envy

2211 Rayford Rd Suite 115, Spring, TX, 77386, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
9:00 am - 8:00 pm
ComplaintsBoard
R
11:15 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Massage Envy - Membership scam

I went to Massage Envy for a massage (late 2023) and was asked if I wanted to sign up for a membership. I agreed and signed up. The next month I scheduled a massage for the next month, the day before my massage, they called and said my tech was not available. Same thing happened the next month, except it was the same day that they called to cancel. I asked to cancel the membership and was told that I couldn't do that. I subsequently cancelled my credit card that Massage Envy was utilizing. However, before obtaining a membership I got a massage and paid with one of my other credit cards. Massage Envy has now charged my credit card that I did NOT authorize to collect on a membership that I cancelled due to THEM not being able to retain massage therapists. I also requested a copy of the contract that states that you have to remain a member for a year and never received it.

Desired outcome: They do NOT advise that you are locked into a contract for a YEAR when you sign up - they are deceptive in their practices, this should be told PRIOR to asking to sign up for membership.

Confidential Information Hidden: This section contains confidential information visible to verified Massage Envy representatives only. If you are affiliated with Massage Envy, please claim your business to access these details.

Read full complaint
Hide full review