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I have 65 credits with ME I have froze my account numerous times. I cannot buy product or turn it into gift certs. I now live in AZ where the nearest location is 90 minutes away. They will not help me not spend anymore money. I have to spend 20.00 per month or lose 4000.00. I am dealing with an office in Co but have also contacted headquarters. They have my money and want more. worst customer service ever.
Claimed loss: I have spent about 4k total in a 3 year period. I had some accumulated before I moved but it was supposed to be not getting charged during covid then I was told that was only 30 days
Desired outcome: Refund be able to buy product or gift card given for the money
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