Braum's

I visited store #120, in Richardson, Texas, on November 2, 2020, and purchased a milkshake via the drive through. When I got back to my office I discovered that there were particles of some foreign substance in my milkshake. It was disgusting and I ended up throwing it out.

Before throwing the milkshake out, I poured it into a bowl to see what was actually in it. There were numerous pieces and chunks of what appeared to be from a cone. There was also a piece of paper or cardboard, like the person making it was scraping ice cream from the sides of the carton. It was gross.

Believe it or not, this is not the first time I have found something that didn't belong in a milk shake purchased at this store. Several months ago, I found what appeared to be pieces of walnuts in my milk shake. When I called the store, the person I spoke to had no explanation. He apologized, but didn't even offer to replace the item or offer a refund. I find this to be completely inexcusable and unacceptable. How does this happen?

Poor training. Poor customer service. Poor product. Unhealthy and unsafe practices. I will never go there again.