Banfield Pet Hospital reviews and complaints 1
View all 523 complaintsBanfield Pet Hospital - Being billed for dog insurance. When I had dog put to sleep. Have been told that I would have to pay out his contract.
Had my dog put to sleep in August 2020. I was told that I still owe for services that I had gotten for free.
Banfield must be hurting for money if they are needing to bill customers for their dogs that they no longer have. Also Banfield Corporate Office also forgot to take me out of collections for over a year. When I had paid the bill in full, after the first collection notice. Called Banfield Corporate office and spoke with 4 different people and was on the phone for over 2 hours, just to get the collections taken off my record. When I get another dog. You can bet. I Will not be going back to Banfield Hospital. They are running a racket.
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My dog just died, and I called them and we had nothing owing on our contract, because it just now renewed, and we had no benefit from it. If we had paid on it for, say, six months, and still had six months to go, then we would have had to pay off that six months, because we had benefit from the plan. I am sorry you lost your dog, but unfortunately, you still have to finish paying off the yearly contract.