Sixt

On August 8, 2015 I contacted SIXT to make a 3 day car rental commencing 1200 hours 10/20/2015. On October 18, 2015 I completed an online check-in and confirmation that the car would be available at the GSP upon our arrival in Greenville. At 1134 hours, October 20, I contacted SIXT shuttle service for pickup at the airport. I was told by the service rep that there had been "glitch" in the system and no cars were available. They suggested that I check other vendors serving GSP. I did that and no cars were available from the other 6 vendors. At 1138 hours, I received an email notifying me that my reservation had been canceled. I then contacted SIXT's office in Miami Fl and told them my story. After numerous calls over the next 2 1/2 hours, I was told that they were working to find a replacement car from a competitor and I would be contracted by the Regional Manager. I never received a call from a SIXT manager, nor was I provided a car. My wife, my 85 year old brother and his wife were stranded in the airport until our 77 year old brother drove from Clemson to pick us up. I did receive an email from SIXT Customer Rep at 1843 hours Wednesday, Oct 21st with an apology and that I if I had rented a car from a competitor, send them a copy of the receipt so that they could "look at it". I responded to the customer service rep with comment