Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - Scheduling and canceling appointments
I had an appt to get my hair cut and colored on Dec. 30th and received a call at 6pm on Dec. 29th that my appt had to be cancelled. I asked that the appt be rescheduled so they gave me appt for Jan. 1st at 3pm. I came to my appt and no one was there. The girl said that someone called me to cancel my appt again. I never received a call. They told they girl call out sick due to covid. They then gave me another appt for Jan. 2 at 4:15. It takes me 1/2 hour to drive Ulta. I was not happy I drove to Ulta for nothing. I went home and decided to cancel my appt because I do not think the Ulta in Exton, PA is managing appt when employees are going out sick and I do not want to chance getting covid. I cancelled all my appointments. I have been going to Ulta for 4 years and this was not good customer service. It really seemed to me Ulta could care less if they lost a client or if they gave me covid.
Desired outcome: Your outcome should be to treat your customers better.
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Store - 2779 S Market St, Gilbert, AZ 85295 Employee at Ulta Beauty- 7844 Rea Rd, Charlotte NC 28777 Gift card Service MangerGiving a Voice to Consumers
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