Days Inn

On Dec 30, 2019, I checked in to Days Inn in Medford, OR, for a 5 night stay. This became a three night stay, as the room and property are in terrible condition.

We were dismayed to discover that the furniture was torn, the headboard on the bed was falling over at a precarious angle, the walls had large holes, and there were multiple large insects inside throughout our stay. Many transients pass through the parking lot; the outside access doors do not close properly and don't have locks, allowing any and all passers-by to enter the property at any hour of the day or night.

The third-floor balcony for our room was cracked and appeared unsafe to walk on, the stairways are also cracked and have metal rebar protruding from the steps. There's no inspection certificate posted in the elevator, the hallways are dark and dirty, and the room itself smelled of cigarettes even though we asked for a nonsmoking room. To say the property is dirty and unsafe is an understatement.

Had we not checked in just before a major US holiday, we would have left immediately. We checked out the morning of January 2, 2020, and found lodging elsewhere. There was no point in discussing these matters with front desk personnel; after I was unable to obtain an extra roll of toilet paper the afternoon before, it was clear that guest needs are not a priority at Days Inn Medford.

Wyndham corporate offices suggested that the matter would be best handled by communicating direcly with the property. This came after I was assured by their call center that disputes would be resolved at the corporate level, because we had reserved the room online. It's obvious that no one takes guest relations seriously at any level of the company.

Needless to say I am extremely disappointed and would like a full refund of $218.17 for the nights we stayed in these unacceptable conditions.