KIA Motors

My daughter, stephanie belkin, purchased 2011 honda pilot pre certified from generation kia in bohemia along with an extended warrantee from premier warrant and i, anna belkin, cosigned the loan to help my daughter. A little over a week after my daughter drove the car out of the lot, she was involved in an accident and the vehicle is considered a total loss through. The insurance company reimbursed to key bank 100% of the cost of the vehicle, with the exception of the warrantee. However, due to the loss of the vehicle and the non-use of the warrantee, premier warrantee reimbursed 100% of the cost of the warrentee and a check for the full amount was forwarded to generation kia in bohemia on aug. 9, 2018. They in turn was supposed to send this check to their bank where the loan was taken through generation kia to pay it in full. As of today, jan. 9, 2019, the bank has not received a check from generation kia and with all the phone calls my daughter and I have made to them and the corporate office, I have yet to receive a call back or a resolution to pay the remaining amount of this loan. We spoke to ray garcia in generation kia and we also have contact with the corporate office and spoke with charlette at ext 27232. She gave us a case # [protected] but claims kia is not responsible. Your name is on company letter head and on the paper work that was signed by me and my daughter so yes, you need to get involved. My daughters and my credit is ruined due to the failure of generation "kia" to forward the check from premier warrantee and reimburse key bank where the loan is. We have contacted consumer fraud, the attorney general, and a private attorney. We will file monetary suite due to the stress put upon my pregnant daughter and myself and the credit that has been destroyed by one of your "kia" branches. I expect this loan to be paid in full, which includes any penalties and interest charged due to lateness, a letter sent to both our credit bureaus to fix our credit, plus a reimbursement to my daughter for $357.00 paid on aug. 20, 2018, while generation kia had the check since aug. 9, 2018