Menu
CB Auto Parts and Repair Stores Safelite AutoGlass 809 Vandiver Dr, Columbia, MO, 65202, US
Safelite AutoGlass company logo
Safelite AutoGlass
reviews & complaints
Safelite AutoGlass company logo

Safelite AutoGlass

809 Vandiver Dr, Columbia, MO, 65202, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
T
2:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Safelite AutoGlass - False warranty, predatory practices

On December 20, 2021, I brought my vehicle to my local Safelite Autoglass (Columbia, MO) for a warranty repair on a windshield they previously replaced in November, 2019. Safelite advertises a "Nationwide LIfetime Warranty" which sounds fantastic, however, that's where their service ends. The windshield I purchased from Safelite developed a stress crack that began on the edge of the driver's side, and progressed toward the passenger side. There was no impact, or evidence of such. In fact, glass impacts caused by projectiles leave very, very clear evidence in the form of: concentric fracturing (spiderwebbing) and compressed glass. Think of *any* bullet hole in glass, or *any* time a rock cracks a window or windshield. It was painfully obvious the windshield simply developed a crack due low quality manufacturing, poor installation, or possibly both. Upon scheduling the warranty repair and taking my vehicle in on the Dec. 20th, the technician commented "Oh, this is a warranty repair. Let me look at the crack." Sure, no problem. The technician looked at the crack, felt it with his hand several times, looked at it from several angles, then removed a pen from his pocket, and traced it along the length of the crack, back and forth, until he stated he could "feel something" that indicated an object struck the windshield, causing the crack and voiding the warranty. Whatever the technician "felt" could not be observed by the naked eye. I told the technician I couldn't see what he was referring to, and he stated it was extremely faint, and "wouldn't take much" to crack one of their windshields. I've spent at least three weeks going back and forth with Safelite and the Better Business Bureau, to no avail. After contacting the BBB, a customer service agent contacted me, promised I would receive additional calls from regional management to conduct a second inspection, etc... Of course, none of that happened, and after reaching out to the BBB again, I was told by Safelite a second inspection was not necessary, as their technician "clearly" found an impact point, though they refused to reveal what evidence suggested such. I strongly feel Safelite advertises a false warranty, and upon reading other complaints and reviews, it is clear they regularly use similar "mystery" impacts to deny many other customers, as well. I deeply regret conducting any business with Safelite, and will continue to share my experience with others given any opportunity to do so.

Desired outcome: Fulfillment of Warranty

Read full review of Safelite AutoGlass
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.