Cracker Barrel reviews and complaints 1
View all 489 complaintsCracker Barrel - Necklace
01/07/2022
Cracker Barrel Corp.
To Whom it may Concern.
I am reaching out to report the manager of the Cracker Barrel in Traverse City.
I received a necklace for Christmas that, was purchased at the Cracker Barrel, here in Traverse City. When I attempted to open the clasp of the necklace as to
put it on. The necklace fell apart there was no way to fix it. The chain was broken I could not hook the chain back together as somehow that piece was missing. On January 31st. I took the necklace back in its entirety in a baggie as to keep it all together. When I walked into the store I went to the casher and told her what happened and that, I would like to exchange it. She told me to go and find a new one. I went back to where the chains were and found another one. It was the same necklace as I had to exchange. Then as I turned to go back up to the casher I heard someone saying Mam, mam it was the General Manager' Kristen she very abruptly said to me we will not take this necklace back. I then asked why not she stated in a very stern voice we did not sell this necklace that way. I told her that, when I opened the clasp of the necklace it fell apart. She then was even More abrupt basically telling me it was my fault she would not exchange it. I then stood my ground that, it was broken when it was purchase. At one point she told me to not speak to her that, way. Making me feel like a child or one of her employees. She finanally in a really harsh and angary voice stated take it, just take it. I ask her who her boss was. She said I am the boss, I am the general Manager. When she walked away from me I told her that, I will never buy anymore jewelry from this store. I then walked over to my mother who was looking at the necklaces and told her to not buy any of them. The casher who had waited on me came out to the floor to straighten Merchandise and asked me if everything was taken care of. The whole time she was watching to see where the manager was at. like she was afraid talking to me would get her into trouble. If you would like to contact me further here is my contact information. Cell: [protected]
E Mail [protected]@charter.net
Thank you for attention to this matter
Chonda Baggerly
Desired outcome: better customer service when it comes to returning items such as jewelry. The Manager should have better social skills when dealing with customers
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That is appalling to have a GM treat you like that foe a piece of jewelry CB probably paid Pennie’s on the dollar for. I’d call corporate as no laws are written in stone except the Ten Commandments.
She may refuse you a refund but I’d coy and paste your issue on CB Facebook, Yelp, Trip Advisor, make sure in some circumstances you address the right franchise location. She needs better business skills. I wish you a resolution. Pat