The Pep Boys

Okay that last complaint was a mess, and I can’t edit it so...
I purchased tires on 1/21/2020 and made an appointment for Saturday 1/25/2020 to have them installed, I had to reschedule for Sunday 1/26/2020 because it was so busy I would’ve been there for 6 hours.
The website said 117.00 for installation blah, blah, blah, they are supposed to check your breaks, alignment and all that good stuff for free when you’re a member.
I showed up Sunday 1/26/2020 for my appointment, I had the tires in the back of my car that I had purchased on 21 January 2020 with receipt, was charge $75.96 for a carry in tire installation? Whatever that means ?
I let the tech know that the brakes felt a little spongy, They are supposed to check the brakes, alignment and all that jazz during whatever for free inspection they give. I said if the car needed an alignment and the brake line to be bled to do so. I was not notified whether I needed an alignment or not they just did it. But my paperwork says that I declined the alignment, I don’t understand this either. I waited for five hours to get my car, and now it pulls hard to the right, it didn’t do that before. I called corporate no help, spoke with the area manager Scott for the Frederick district, He was very condescending and said that I had buyers remorse. He told me that if I drove to Baltimore he would drive my car and see if the alignment pulled to the right and give me my refund. I live in Pennsylvania two hours from the city. I don’t mind paying for work to be done on my car as long as honest and good work. I don’t know what was going on Sunday in that store with a particular customer but the general manager Nicholas Coleman was having an altercation with a gentleman regarding a part that was put into the car. The altercation was rather heated it made me very uncomfortable so I left the store, I had to call an Uber.