Geek Squad

I chatted with the manager (Murphy) of Geek Squad yesterday. I was told that for $100 somebody would come out and repair the power port on my acer aspire one 725 series laptop. The guy came out today (July 27) and did not have the part that he was supposed to bring with him because he did not know the specifics of my problem. He also said that he was a third party to Geek Squad. This was the chat:

Chat session started at 11:24:15
Please be patient while you are being connected with an operator ...

Richard:Hello. How much would you charge to repair a dc jack for an acer aspire one series 725 laptop either at my home or at your facility?
You are now chatting with Murphy

Murphy:Welcome, how can we help you today?

Murphy:Sorry chat froze

Murphy:Let me read what you've written so far

Murphy:Ok, we get a lot of these

Murphy:We'll have to open the computer up

Murphy:What is your zip code
Richard:60629

Murphy:Let me check availability

Murphy:By looking at the schedule, we can be there anytime after 12pm tomorrow, or anytime the following day

Murphy:...Its $149 for the first hour, if it goes over the first hour, not saying that it will, but if it does, every 15 minutes after the first hour is $25. What day and time would you like us out?

Murphy:This will be done in under an hour, we get a lot of these

Richard:That's a little high for me. What if I just go to where you are?

Murphy:Are you a senior

Murphy:A veteran

Murphy:Or a student ?

Richard:Veteran

Murphy:Ok, $49 off

Murphy:$100 for first hour

Murphy:What day and time would you like is out?

Murphy:Us*

Richard:How about tomorrow after noon?

Murphy:That'll work

Murphy:We always do a 3 hour window for arrival time

Murphy:Sorry, 2 hour window

Murphy:This means we will knock on your door sometime between 12 and 2pm

Murphy:Does this work for you ?

Richard:Okay, that sounds good.

Murphy:OK please write your full name, address we will be going to, and the number we will call when we arrive

Richard:I'm assuming I'll need to prove that I'm a veteran?

Richard:Richard R. Cook, Jr. [removed]

Murphy:You sure you would have to, but already pressed a button where we're not gonna have asked you when we arrive

Murphy:Sorry, spell check

Murphy:No worries

Murphy:I've already by passed

Murphy:We'll see you tomorrow

Richard:I'm assuming you'll be bringing the part with you, right?

Murphy:It's a hardware connection problem

Murphy:We know what to do

Murphy:We'll open it up and get it working for you

Richard:How will I be paying you?

Richard:Sorry this is all new to me.

Richard: [removed]