Geek Squad review: Was at the Killeen Texas Best buy store just now

The staff was incredible rude, a man about 5 4" 320lbs wearing glasses informed me I had to make an appointment to drop off my computer, I told him I had tried calling and there was no answer. He asked me if I would want to wait 40 minutes and I said no, he then asked me if I wanted to schedule an appoint for tomorrow, I turned and left, as I was leaving the staff member chose to make a scene and yell out "you could have said excuse me!" I will never use these rude people again, wont answer the phone, rude when you show up, what a joke, I remember when they used to help people.