Baymont Inn & Suites reviews and complaints 1
View all 214 complaintsBaymont Inn & Suites - unethical behavior
First let me start by saying I love staying at this hotel, however on 02/09/2019 I went to check in the clerk wouldn't check me in saying my card was not accepted. It was not a prepaid paid card but an internet bank. I have stayed at this hotel numerous of time with the same form of payment. After numerous attempts to try to reason with her I asked for a manager and she never got one. She pretended to call and stated he wasn't answering . We have been driving for 5 hours and was tired. We even offered to give her cash with a security deposit if that is what she wanted and refused to accommodate us. We had used points as well so it wasn't so easy to go find another room at this point. She then begin to look around me and ask the customer behind me if they needed a room and they didn't even have a reservation . She also started to say with emphasis is your card BANK issued like a real bank? She was rude, in with her tone and facial expressions. She was even cross the Wyndham corporate office, stating the she doesn't have to accommodate us because they were privately own. My thing if that is the case why participate in the Wyndham rewards is you don't want to abide by the rules.
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