Buffalo Wild Wings reviews and complaints 1
View all 481 complaintsBuffalo Wild Wings - service
Went in for lunch, 12:30pm, Friday, July 12. One server available at lunch hour.
Waited 20 minutes with no one coming to our table. Went to the bar to see if the bartender could help. They took our drink order, but said we would need the server to talk our food order. Waited another 15 mintues before server arrived. Said that they were short staff today and wait would be a while. Really! No "sorry for the wait", or "sorry we are short staffed, but will get your order in quickly". Our office is located about a block away and we frequent this BWW often, especially as a group after work hours. Never experienced this. Had a hostess at the front who told us to seat yourself anywhere, which was fine, but why could she have not jumped in to help with taking orders.
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They were short-staffed, i.e. short on cooks and possibly servers. Having the hostess jump in to take orders is not going to make an overwhelmed and understaffed kitchen perform any better.