Firestone Complete Auto Care

8/23/19
Employee name: Jesse

Hello,
First and foremost i would like to begin by saying that we are a long time customer and we have never been treated with such disrespect.
On August 23rd i took in my truck for alignment and balance.
I was told to find a rim because it was needed so i did, i went back and i was told i couldnt be helped because i had brought back an old tire. I understood that i couldnt be helped because of safety reasons. That i understood.
When i proceeded to let Jesse know what else i needed he told me he couldnt help me with such bad attitude and he wouldnt even let me put a word in to explain to him that i needed the alignment and balance.
This is such bad service!
My company has all their cars under Firestone's care but now we are rethinking this because of such bad service and such an ugly attitude.
I do not understand how this employee doesnt understand that he needs to hear out his customer.
Disgusted.