Menu
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Avis 16558 Bernardo Center Drive, San Diego, CA, 92128, US
Avis company logo
Avis
reviews & complaints
Avis company logo

Avis

16558 Bernardo Center Drive, San Diego, CA, 92128, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
8:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
ComplaintsBoard
I
7:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avis - car rental miscellaneous charges

I happened to rent a car for the New years from Avis Rental Services at Bernardo Center Drive, San Diego, CA. I
think it must have have been the biggest mistake made so far on my part. To think of it now after the dreadful
experience, I reckon it wasn't even a mistake but a big blunder.

Cindy, who was in her late fifties was highly unprofessional and disrespectful. She not only charged my card without my consent but was not being entirely specific about the reason being charged. I was also given misleading information about disputing the charge. After calling AVIS customer service and bunch of other numbers provided to me by Cindy, I learned that only Cindy, the so-called manager can waiver those charges. I again contacted Cindy. But she just slammed the phone and told me the card had been charged and nothing can be done now. Being business savvy never implies to fooling around with people to make more money by any means and then being sarcastic about it. Cindy never showed ounce of empathy nor did she had any phone etiquettes. To say the least, If she can't be professional enough at least she should try and dress up professionally at work...

To put it in a nutshell, my card was authorized by Cindy for $250 without my consent as miscellaneous charges. I landed shelling out $495(Breakdown:$215 + $250 miscellaneous charge for 3 day rental). I was just being hustled by a shrewd old lady who doesn't care about customer experience...

Read full review of Avis
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.