Sears

This is the worst experience I have ever had. I purchased a fireplace in Dec as a Christmas Christmas gift and later I got an email that it was going to arrive feb 4th. I called feb 4th and I was told it was there and I can go pick it up I was there 2 hours for them to tell me they could not find it and they would escalate it to find out were it was and I called on the 5th and nothing so I get an email today on the 6th and it said they were out of stock and on back order. So what am I supposed to say to my mother's gift? And now I have to wait 7-10 days for a refund so I can't but another one. I love sears and I'm a veteran but this has been the worst experience of my life I will never buy on sears.com ever again and I will discourage it I would rather buy at home depot. Com