I took my car in for a smog check, and I was told no appointment necessary, anytime between 9am to 5pm. I was speaking to Service Manager, Patrick McPhee #880. I left and returned within 1 1/2 hour, to complete my smog check. Patrick spoke up and indicated that it would be a 4 hour wait. He stated that "his guy" had a job left over from the previous night that had to get done, and I could wait. Of course I can't wait 4 hours, but I tell him I would return. I ask that he put my information in the computer, so I would be guarenteed that when I return @4:30, I would be helped. He refuses to put my information into the computer. I remarked that information would have been helpful an hour ago, so I could have gone somewhere else. I ask my husband to turn around and take my car back, to see if he can get in any sooner, and he does. He is helped within 5 minutes, no wait time. He speaks with another assistant manager, Brian Baldwin, and he is very informative. He indicates that Patrick had had a fight with his girlfriend that AM, and was having a bad day. Patrick should leave his personal life at the door. My daughter was with me, and now she thinks that Pep Boys treats all women in this manner, young or old. What can I tell her? I know this much. I purchased tires from Pep Boys, and unfortunately I have to continue to do business with them. After I change out my tires, I will never do business with them again. They have just lost a 20 year relationship with myself. I intend to tell everyone I know, and am considering taking this to a legislative level. Your attention to this matter is appreciative.