UPS

I received a shipment today for tracking #: 1z305y4w0318782395. The driver did not leave the package in a secure location. When I went to retrieve the package 5 minutes later, the box was damaged and the item was gone. I had to call amazon for a replacement. These delivery drivers failed to handle people packages with respect. This is unacceptable that I have to call for replacements when the driver should've done his job. I hate that amazon use this carrier as a way to ship to consumers. Of all the postal carriers, this is by far the worst of them all. Calling ups is no better, the agents that answer the phone are so quick to dismiss you like the problem is not their fault. I am not a happy customer for ups and refuse to use this service any more. Train your drivers to do the job properly or find someone who can.

I contacted Amazon to return five packages on Thurs., 6/28. Received Tracking info, prepared packages with this info and put them next to the door. I followed directions from Amazon that UPS would pick-up the following day, would bring mailing labels and that an adult needed to be present. I sat in my kitchen the entire day on Friday, 6/29. If I needed to leave the room, my mother stayed by the door to wait for pick-up. I went out on my front porch to water plants around 4:00 and found mailing stickers lying on the floor showing pick-up attempted. Your driver completely lied about the pick-up. He never even attempted to knock. There were three adults and two dogs at home the entire day, saying he attempted in any way, shape or form is a complete lie. I had the packages sitting next to the door waiting for driver. My mother or I were never four feet from the door. I'm furious with this driver and would like to know why you would even hire someone like this who is to lazy to do his job. (he also has left packages in the rain because he is so lazy he can't put them on the porch- two boxes were so wet that they fell apart and I had to bring in the contents piece by piece-luckily for your company nothing was damaged). I called the customer service line as soon as I saw the labels lying on the porch. They had someone from the local UPS center call me. He said driver was no longer in the area and I would have to wait until Monday. I told him this was not my error, his driver was at fault and asked for his supervisor. He said he was the only supervisor there. He also told me I didn't need to be home, just leave the packages outside for pick-up. This is not the instructions given to me by Amazon, which I have a print-out of. I'm sure you are completely familiar with Amazon's return instructions. Two of the packages contain dresses which I paid $250 each for. Would you just leave them outside for pick-up? This was not acceptable to me, I needed these packages picked up Friday, 6/29 as promised. I waited another hour and called customer service again and was again told someone would call me back within the hour, but no one called the second time. Here are two of the tracking numbers: 1Z67630Y7806262274 & - 1Z67630Y7806317563, the names on the returns are Donna Lipari and Elsie Bernier. Our phone contact number is [protected]. I'm sure you find the other three tracking numbers in your system. Resolution: My five packages picked up on Monday, July 2nd. - Driver apologize to you and I for lying to both of us by stating that pick-up was attempted - Immediate reimbursement for the $6.00 per package charge times five packages for a total of $30.00 as my paperwork states my packages would be picked the following business day and they were not due to driver error - and now that I have been instructed by your local supervisor to leave my packages outside, this means you are now completely responsible for any damage to the items in these packages. Your driver's negligence has cost me time and money because my packages were not picked up on 6/29. I will notify you if additional charges occur due to this incident.

Today at 11:35 at CVS located at 3502 SE MILITARY DR., San Antonio, TX, a UPS driver parallel park and took up to handicapp parking spaces. When I informed him his response was I left two open. If four people that were handicapped pull up only two would be able to park. It is small parking lot he could have move down some. He was not the regular driver for the route.

Took a package to be overnighted from the Albuquerque shipping. Rude woman, Paula, at the shipping counter berated me for coming to the counter with the box taped up. Told me not to come back to the facility unless the box is open for inspection. Handed her my drivers license she stuck it on her register then rudely barked at me "I need your drivers license "
I replied she had it, after I paid she dropped the cards in front of my outstretched hand. Package was NOT marked overnight paid $130.51 and it didn't make it. This took place on 6/14 and still waiting for a refund, they have lied and delayed every step of the way. Dumped me on hold on 3 separate phone calls. Being another 2 weeks for refund. Box returned stained like someone poured liquid over it, damaged, broken open. This was a suit for a funeral and UPS FAILED miserably. Oh and because I dared to complain I have been getting the shaft because that is how UPS operates. If they were serving you food they would spit in...that is the spirit of this company and nothing they have done has shown me anything different.

June 27, 2018
I got a notice that my package is being left at a UPS Access Point
I'm an electrical contractor and have items delivered to my home occasionally. I don't and never have had an issue with packages left at my address. Now I have to go 5 to 8 miles out of way to get it and bring to my customer costing me time and money. How do I arrange for this not to happen anymore?

Thank You

Unfortunately I do not have the drivers name but my Address is 7120 Turkey Creek Rd. Plant city fl. She regularly drives that route. I recently I had a lady UPS driver try to deliver a package that was not mine on two separate occasions. Granted, the names on the packages were similar to mine and the address was similar as well, but packages were not mine. When addressing the driver I got a less than pleasant attitude. Now, on three separate occasions she has sent packages that actually belong to me back to sender as undeliverable. Not even attempting to deliver them to my residence. I feel as if she is singling out my household and refusing to deliver my packages (which contain important medication for my 3 year old that I cannot get without having UPS deliver it).
Please let me know if I can do anything to provide anymore information.

June 26, 2018, Tuesday. While driving on Greaves Way heading south, UPS driver (driving truck with license plate number C45946C) at about 410 pm, coming from Clear Creek Rd, makes right turn onto Greaves Way (does this while Greaves Way light is turned green). I was following a minivan on Greaves Way and UPS driver cut me off because right lane he was on was going to be a right turn only lane and he needed to get on left lane.

I am not happy with ur service
I ordered 2 boxes from ottawa
About the first one the guy knocks the door and my girlfriend said to him just one seconds she was on the phone he just left the box infront of the door and left.
For the second one we went out on a vacation when I arrived to the appartement I saw the order left in front of the door and I dont know for how long it was there
But its really not professional...

Our UPS packages are always being delivered to the wrong address. We have made several complaint but to no avail has the issue been resolved. Shipping is paid to be delivered to the address noted. This issue continues as a paying customer I should not have to hunt down my package in our business complex. Most recent was a delivery made on Monday 6/25/18 at 8:39am tracking ID 92612904851889551494935649 . Our business hrs are from 6:30am-3:00pm so I not sure why this continues to be an issue with our deliveries. The drivers behavior has not been rectify. Please address this issue.

Package was a gift of 4 gourmet decorated Mrs Prindables caramel apples shipped out 2nd Day Air [code # 1ZA901T80250318278] from Niles Illinois on Monday 6/18/18, delivered at about 3:40 pm 6/20/18 to Newport News Virginia 23608. I was upstairs in my townhouse and heard 2 quick knocks at the door. I got to the door within 30 seconds of the knocks to discover a package on the threshold between the glass storm door and my front door. Package is marked with the Mrs P logo and "contents perishable." Box had one corner bashed in, but didn't look too bad at first. I've gotten deliveries from Mrs P before and knew they packed them well. Driver did not stand in front of the door for me to sign anything or to stand by as I checked an obviously damaged package. Truck was parked outside in front of my neighbor's door to the east of me, I could not see the driver, not sure if driver was delivering another package nearby and was out of sight or already inside the truck. It was warm outside and I knew if it was Mrs Prindables that there would be chocolate involved, so decided it was better to check it inside.

I opened the box quickly to assess damage in the room nearest the front door. Mrs Prindables items are professionally packed, I've never had damage of any contents in previous gifts received. In this delivery, each decorated caramel apple was individually plastic-wrapped, placed in a cardboard and plastic ribboned box that held & kept each decorated apple slightly apart. The ribboned box was then insulated with 3 Nordic Ice packs along one long side, then box and packs were wrapped by a small sheet of large-bubble bubble wrap. This wrapped combo was placed inside a customized double-layer [outer side metallic] bubble wrap box that fit the shipping box's interior exactly. Two air pillows were tucked on the short ends of the ribboned box inside the bubble wrap box so the ribboned box would not shift, then the double-bubble wrap box was inserted into the cardboard shipping box, "origami folded" shut and heat sealed along the top to fit inside the exact interior dimensions of the shipping box. It took time to cut into the bubble wrap box and unpack to see damage! The truck was gone by the time I returned to the door to try and catch the driver.

The apple at the dented end of the shipping box felt intact but its caramel & chocolate decor had smeared and melted into a mess inside its plastic wrapper. The other 3 apples were still, amazingly, perfect, despite the fact that the temperature inside the double-bubble wrap box felt higher than the outside temperature of the shipping box as felt by my hands. All 3 Nordic ice packs were liquid and warmer than room temperature. The 2 air pillows at each end of the ribboned box had no air left in them, so must have burst when the bump on one end happened.

Obviously, the box had been roughly bumped or dropped on one end. The large sticker mentioning "dry ice" and the "perishable" notices on every side of the box were ignored/not taken seriously. This package was exposed to high temperatures for a long time either on the 2-Day air journey or on the delivery truck. Nordic ice packs hold cold so long they have a warning stating to NOT put them in contact with human skin for medical uses once frozen. It took a lot to melt all 3 ice packs. I can't see how the box could have been better insulated or packed, so the damage is all on UPS. I'm glad I was home, or else all 4 apples could have been ruined.

When a package is so obviously damaged as this, delivery drivers used to stand by to let the recipient check for damage. Why wasn't that done here? I refrigerated the apples immediately and hope the only damage was the melted confections on the one apple.

I have noticed that the delivery person does not knock or ring the doorbell anymore. They just put the package at the door and drive off in a hurry. Yesterday I was sitting near the door and I heard a noise, I looked out the window and saw the truck. When I open the door the package was on the porch and he was driving off. What if I was not at home or weather bad. This has been occurring quite a bit since I am nearly disabled and do mail order a lot.

Pease ring my doorbell.

Ms. Tommie Moore
936 Appleberry Drive
Smyrna, DE 19977

I need to make a complaint against a driver that just delivered several packages to our facility. (6/20/2018) The front desk told him since the packages were quite large, to go to our receiving department. He then proceeded to tell the receptionist that he was not going to wait on someone there and then shoved them through a small glass window at our front desk. Our waiting room was extremely full and he made a scene in front of our patients by shoving boxes through the window and knocking over the information we have set out on the counter. The staff member then told him that they really have to be delivered to the receiving department. He then said, "I don't have time to wait on people!" Got her signature and then stomped off. We had several comments from patients stating that he is clearly in the wrong business. I do not know his name, but I do have the tracking number of one of the boxes he delivered. #1Z5590310343877793. He refused to follow our policy and deliver the packages where they should be delivered, then raised his voice to the staff members telling him where to go. He acted completely inappropriate and will not be allowed to deliver to our facility again. If someone could please look into this matter, it would be greatly appreciated.

The driver dropped my packages confront of my house and ran off. Boxes were torn driver didn't take into consideration where he leftthe boxes of a high value delivery. After contacting UPS countless times and telling them my pregnamy sister could not move anything. Ups finally said the driver would return and fix his mistake he did not show and told his supervisor we had moved the boxes already. I spoke to dispatch and said I wanted to lodge a formal complaint and to have the supervisor call me back. Instead of listening to me today the supervisor hung up on me. How is this business? My boxes are ruined and the driver and the supervisor disrespected the the shipment and me! I would like to be compensated for all of the hours lost yesterday my ruined boxes and for the disrespect I incurred with your staff! Management does not hang up on a customer! Having worked in the service industry I am shocked at your staff and their behaviour and furious with ups for allowing this to happen. I will never be using your services again and want to lodge a formal complaint against both the driver and supervisor. Both should be fired or reprimanded! I wasted 8 hours and was disrespected and my property was damaged!

All the notes should be attached to this tracking number: 1Z8A4A800451548382

I had a driver that tried to run me off the road when I was attempting to pass him with a legal merge. (Right lane was ending and he came over toward my car --for no reason other than to block me from passing-- almost causing me to hit 2 large rocks on the side of the road). I have a dash cam and will retrieve the video in the morning (I was headed to work, and will be there til morning).

I had lutheren social services help me obtain my birth certificate from Denver Co. To Las Vegas Nv, it was my assumption that it was illegal to open mail not intended for you. When i got it my mail, ot was opened. What i want is for UPS to make sure it goes to the individual and not them. All mail that you or the mail service is opened by the person who it doesnt belong to. I want charhes filed on the and there board of directors fired or investigated for illegal activities when it comes to mail. Thank you for hearing my concern.

Re: Tracking # 1Z9453750343668807

Walla Walla UPS Center Manager decided that instead of delivering the package to Garrison Middle School (906 Chase Ave, UPS would deliver it to the school district print shop - the rationale was that school was out for the summer and no one would be at the school to receive the delivery.

In fact, the school office is open all summer - and the package was $800 worth of science equipment for a summer program at the school site.

The published delivery date was June 15th - I stayed at school all day waiting for the package, checking the tracking data. Late in the afternoon, I saw that the package was marked "delivered" and left on the "dock", signed by a name I did not recognize. After getting through the phone prompts, I was told that it was delivered to 55 Reser Road, not 906 Chase Ave. I told the agent that I needed that package redelivered and wanted a call to my cell phone - which I was told would happen within the hour. I never received the phone call.

When I came to the office on Monday morning, there was a message from the Walla Walla center stating that the package was delivered to the print shop for the reasons previously stated.

The bottom line: I need the equipment delivered to the original address because summer school training begins on Monday.

I do not understand why I was not asked if it was acceptable to deliver the package to another address. I do not understand why UPS can make assumptions about the contents of a package and where it should go. Vernier sent the package to me, not someone else.

Susan Greene
Office: [protected]
Cell: [protected]

Please help me with this. I live in Kansas City, Lees Summit. My neighbors are getting my packages. Thank God they are honest and bring them to me. This has happened in past and recently three times. I live 1553 SW Fredrick Dr Lees Summit.64081.
Three times it has been delivered to 1533 SW Fredrick Dr, Lees Summit 64081.
The packages are clear with number 1553...not 1533. Can you do something about this as I do a lot of shopping on line. Christine Wagner

On June 14th 2018 my live animal product was pickup from Company Liveaquaria.com affiliate company of Dr Foster&Smith Company of live pets and pet supplies. By UPS to be shipped to me next day air services product pick up by UPS06/14/2018 4:48 for next day air delivery due to operating conditions package was delayed 06/15/2018 notified package could be delayed via email request of tracking. Delivery rescheduled for Saturday 06/16/2018 depart scan 5:50a.m arrive scan 5:53 am 06/16/2018 7:05a.m notification late flight cause second delay 06/16/2018 7:34a.m arrival scan -8:10a.m depart scan arrival 9:25 am Whistler Alabama approximately 30 minutes from my home residence . I contact customer service on 06/16/2018 at least on 6-7 occasions in an effort to see if my product was in delivery route or if I could get a number to contact that station and pick up my package personally. I was inform they would make effort to get my late live animal package delivered on that day several representatives and supervisors informed me that after I explain this was once again, these are live animals and only will have 72 hours possible life span in the packing if pack correctly. It had already been two days I was assured the package would be delivered 06/16/2018 at least by 6:30 then by 7:30p.m I once again called customer support request to talk with a supervisor they called the Whistler station in Alabama and they informed me, they could not reach anyone. I had been try to retrieve it myself since 10:25a.m that morning and I only got phone connection runaround most representative was very unconcern and unsympathetic to my situation, I was told on at least 4 different occasions they would call me back with a definite delivery time or resolution that did not prevail and no lack of concern. At 7:38 I was informed one truth by the last Supervisor I request to talk too she informed me you will probably not receive your package until the next business day which would be on Monday 06/19/2018 without doubt your product will not survive it. I explain my product could already be dead this was the 4th time this has happen with a product shipped by the Company thru UPS they simply inform you to contact the distributor for reinbursement . Arrangement had to be made to receive my product time was allocated off my job receive my product on the time specified. I am a Aviation repair Mechanic whom repair on Contract planes for FedEx and UPS. This sort of business edicate is un exceptable by a company of its magnitude and will be seeking retribution of my time and merchandise thru all means necessary. I felt a complete lack of concern for product and finances provided for their service. My product Item number from live Aquaria is #A3420193 and my UPS tracking number is #1ZE19W500164127084 My name is Aldrick Overton email [protected]@live.com Telephone [protected]

Date of Incident: 6-16-2018
RE: 1Z9176494226144843 Ebay Shippment

Do not participate and/or perform any UPS online functions to revise your delivery date to a different specified shipping delivery date. This change will cost you $5.50 with no resolution.

There site does not specifically disallow days that cannot be honored to deliver your items. There site will allow you to choose a revised selected date and inform you that everything is fine, of course all of this after taking your money first.

At least have the decency to reflect the truth on your site and not allow date changes that can't be honored! You SUCK!

I expect my item to be delivered to a place/site of my choosing and at the time I so choose. Otherwise I plan seek legal advice to pursue this in small claims court and notify the proper authorities of possible fraud, including eBay and similar outlets.

I ordered a package on amazon yesterday and paid extra to have it delivered today. I tracked the shipment all morning. Even could see where the delivery driver was using your gps tracking locator. When I thought I would be getting me package because the map showed the van near by, I instead got an email stating that someone attempted to deliver my package but no one answered. First, I find it strange they wouldn't leave the package if this were true because it did not need a signature and amazons shipping labels state on them for the carrier to leave package if no one responds. But secondly, I've been home all day and they never came at all. When I saw the email at 11:30am, I first looked outside for a notice of attempted delivery. There was nothing, because no one attempted to deliver! I immediately called you customer service number. I was told that they would contact the delivery driver and I would get a call within the hour. Now at 1pm I hadn't heard anything so I called back. They told me that they had contacted the delivery driver and that they would be delivering my package later in the day. 5 hours go by and still nothing! At 6pm I called customer service again, and again I was told someone would contact me. Another 2 hours go by. Now it's 8pm so I called again, for the fourth time! They guy tries to call the delivery warehouse, but tells me that no one has answered. Then tells me that I'm not getting my package. I told him I want you to remburse me for the money I spent to have it delivered next day and I was told I would have to call back on Monday. As if I haven't already been totally incovenienced enough today!
1) the driver needs to be reprimanded for not doing their job and then lying about it!
2) you need better customer service. The people on your Facebook page don't help at all. They tell you to message them and then they don't respond! Also the last guy I talked to at 8pm tried to tell me that someone from the ups store called me earlier, and that NEVER happened!
3) I demand a refund. Why should I pay for next day shipping when I didn't get my package. I paid for a service and you did not provide that service. Plus, I wasted my entire day trying to get this stupid package! And your representative wants to act like it's my fault because I called at 8pm. Wtf! I called four times today!
I guess next time I'll just have to use your gps locator to track down the ups truck. By the way, it's cool that people can see where the truck is, but extremely unsafe for the driver! I would feel extremely uncomfortable driving around a truck full of package knowing that a bunch of people know where I am.