The complaint has been investigated and
resolved to the customer's satisfactionResolved University Kia-- Huntsville AL — Poor Customer Sevice- false advertisement
resolved to the customer's satisfaction
Bought a car on march 20th 2009 when they wee ofering a deal that if you have a job ad $350 a week you will be approved. We drove off the lot in a new Kia Spectra ad was told everything was fin. 10 days later they called saying that they needed additional information and I brought it to them. 20 days late they said there was still a problem and they needed more information. We brought it to them on April 13. On April 17th, it became clear the deal would never come through and we returned the vehicle and got our trade in back infsted with ants! They did not give me our down payment back and said i had to wait for the owner to return on April 22. i called on april 22 and was informed that they would not give us any of the refund back. They stated they can keep it because of the mileage on the car. ther was 3400 miles and they can take 25 cents pr mile. That comes to $850 and we put down $1000.00 I deserve at least the $150.00 back if not the whole thing because the whole mess was startd wih the idio salesman. The comercials offer false advertising in that they state you can talk to the owner if there is a problem. When you speak to him he states that he has worked for 25 years and doesnt deal with customers any more and that is why he pays Larry six figures to handle it for him. STOP FALSE ADVERTISING! STOP OVERCHRGING FOR THE CARS AND STOP LYING TO FAMILIES THAT COME IN TO BUY FROM YOU!