Uniters review: Motorized lay-z-boy recliner

Simple flange broke that took 10 mins. to replace. What made the easy become impossible was the wait on a simple part. 3 weeks finally brought a repairman to order the needed part. I followed up 2 weeks later and was told it was ordered and could take 12 weeks. After 10 weeks I discovered the part was still not ordered even though I was repeatedly assured (lied to) that it had been. Out of sheer desperation (chronic injuries which is what I got the chair to support), I reached out to the local retailer that sold it to me. They had the part in stock and arranged for it's install in a case of days. I would never knowingly deal with "uniters" or the other company names they hide behind again. They cannot accomplish the most simple tasks in anywhere near a timely fashion, they seem completely inept at following their own guidelines, If possible they will lie to cover their trained idiocy, but above all... Nothing is ever their fault.

Were it not for the local retailers, who I honestly can't say enough kind things about... I would include their names but I don't want to attach their names to Uniters reputation. At any rate, it not for them, I would still be in agonizing pain and talking to lawyers about how best to inconvenience them as they did to me.

Avoid them at all costs.