United HealthCare Services
Reviews and Complaints

Umr is garbage and comcast/nbc/universal switched to it in 2025 for not only medical but also for mental health and it is a nightmare! Comcast/nbc/u used to use compsych, a fantastic mental health company that covered their employees and their families. Now, they use umr which is so awful! They do not provide access to speak with representatives for providers (I am both, a member and a provider) they are so disrespectful to providers. And... They pay less to providers. They forget that no providers, no members! No wonder people are so darn enraged in the us! This just is criminal!

I called to see why the UHC app doesn’t show what my vision copays and coverages are (it shows it for dental, but only an ID card for vision). I was transferred to FIVE different reps, none of which spoke English very well. It was a comedy of errors…transferring me to the wrong department, disconnecting me, and once even transferring me to Delta Dental whom I’m not even affiliated with. In each instance the recording said to stay on the line for a survey which never came. Total waste of 2 hours and 17 minutes

I used LCP transportation service LLC, 4310 Guion Road Indianapolis, IN for 5 trips paid through my insurance (United Health Care) to go from my house at 817 Third Street, Covington, IN to my radiation treatments at 2505 N Lebanon Street, Lebanon IN on 11/20/24, 11/21, 11/22, 11/25 and 11/26. (Trip ID 2655083) On Monday 11/25/24 Driver dropped me @ around 1:30 and my radiation was at 1:45.. I was done and called for a ride @ 2PM and then several times after that every half hour trying to get a ride home. You finally sent a Lyft driver to take me home at around 5:30PM. This is inexcusable as I was sick from being out in the cold watching for a ride for hours. Then on Tuesday 11/26/24 your driver said he would wait for me until 2:00 and dropped me at around 1:20 and I was back out at 1:47 and he was gone but sent a text with a number to call. Anyway after several calls a driver picked me up at 3:07. Both these trips caused me physical and mental sickness for several days and put my life in danger. After deciding it was not worth risking my life with LCP transportation I paid for my own transportation out of my pocket to Mac Van in Covington, In [protected]) for my remaining 15 trips to radiation. I have attempted contacting LCP transportation through emails and facebook private messenger with no response. I also filed a complaint against LCP and UHC with United Healthcare on 1/6/25 but I have not received any reply. I want reimbursement for my 15 trips since the service offered by UnitedHealthcare puts my life at risk. I called UHC on 1/6/25 and filed a complaint (64 days ago) and want a reply as well as apology from LCP transportation in writing.

Sincerely
David Hollowell

I am filing on behalf of Jimmy whitsitt, which United Healthcare, is his provider and United healthcare transportation transfer him back and forth to his appointments to his doctors which are free through his insurance. My name is Deborah Harris and I am his sister. I arranged for all of Jimmy's transportation for his doctor's visits. I called United healthcare transportation for a regular doctor's visit for Jimmy on July the 23rd 2025. He was picked up by Uber driver, and was dropped off at his location. When Jimmy came outside the doctor's office to call for me to arrange for pickup right the Uber driver was still outside. Jimmy had assumed the driver was there to pick him up and to bring him back home. The driver did not inform him that there was a $20 charge for this ride which was free when he was picked up. I called United healthcare and explain to them what had happened they feel like they are not liable for the Uber driver's action because Jimmy got in the car. They said that he should have called them for a pickup. I explained to Alonna, supervisor, of customer service, said they were not responsible because Jimmy did not call. I explained to her that the Uber driver did not explain to him that it was an extra for this ride until after he got in the car going home and then he asked him for cash. United healthcare takes no responsibility and their employees action and I feel like this is not the first time he's done this which is deplorable behavior and no trust of United healthcare or who they will send to pick you up.

This is just the latest in a long series of horrible customer service from UHC and their inability to provide even simple solutions to easy problems. The latest dysfunctional buffoonery out of uhc is as follows. They sent me a letter a couple days ago saying that even though they discontinued my coverage because I moved... I still have benefits on my rewards account that I can use up until January 31st of 2025. The letter instructs me to call a particular phone number to get a new U card so that I can span my rewards credits. When I call this number they block me because I'm not an active member any more. Appears to be no way to get through to a human representative. The computer blocks me I have tried five different phone numbers for United Healthcare and nobody can help me. Tried to get through several websites of theirs and again I am blocked because I am no longer an active member. Once again it appears that UH C's left hand doesn't know what its right hand is doing. Send me a letter with instructions that are dysfunctional. They are totally in incompetent sending out letters that have misleading and incorrect instructions. Their procedures and customer service methods are ridiculous and dysfunctional.

It's so very nice we are allowed to get free rides, but when we have to go to the pharmacy, why do you not have *a round trip policy.*? It's pouring down rain, I am unable to walk or stand more than a couple of minutes at a time, due to my car being hit and totaled on the highway. I had just pulled over to the side of the highway when a tired young lady followed me at 50+ miles an hour. And I got plowed! It would be a great help also, if we could get a lift to the dealership, then home, to a place where I can test drive a car. Then pay the driver extra to stay, then get me home. I cannot get a replacement car, one to test drive, unless I have a car to get me there. Something that may come up again, by another party.

Since when does one’s healthcare become less important than the billions of dollars insurance companies are making?

Effective April 1, 2024, I will most likely have to change my primary care doctor and all the other specialists that have cared for me the last 5 years.

The two companies need to come to an agreement asap. There are so many patients relying on this.

Do something positive!

Case no. 1: I subscribed to UHC Insurance for a few years. UHC offered dental benefits of ($1000.00)/year. I also had Delta Dental insurance. I informed my dentist then of both insurance policies. In Feb 2023, UHC sent me an explanation of benefits (EOB) regarding my dental work in October of 2022. I called Delta Dental, and they told me that they paid him only for his material cost, not labor, as it was repeat work for the third time. The rule was that he is not to charge for it. A crown is to last at least 7 years to be considered a new job. And he had charged me every time he worked on the same tooth (the 3rd time he had charge me $185+ payment for Delta Dental). Therefore, the claim submitted to UHC which drained my benefits, was unjustified. After several e-mail messages, agreed to refund my ‘out of pocket’ amount, and eventually he agreed to return UHC money ($668) to them. The claim was presented and paid in Feb 2023, and I requested the refund in the same month on the ground that it was my benefits and the dentist’s claim was unfair because it was repeat work. I spoke to UHC several times, but they denied to refund me the money because the account from the previous year was closed. The account was open for the dentist but not for me (UHC policy holder.) To my knowledge, he never returned the money, as UHC refused to confirm or deny it. (I have all the documentation)

Case no. 2: Moving to a new dentist, and learning from the experience, I asked UHC if they would refund me, if I pay out of pocket first. The response was ‘absolutely’ as it is my benefits and I am entitled to use it the way I wanted for my dental needs. I worked with Dr. K. At one point they asked me about my insurance and I told them about UHC as my health insurance carrier with limited dental benefit. I never authorized them to bill my insurance. After doing a crown which I paid for in full as agreed, he presented a claim for ($875) while UHC-Dental was processing my refund. UHC diverted my refund and paid the dentist. When I talked to Dr. K., he agreed to refund UHC. To my understanding, he returned the money to UHC. About a month ago, I called UHC and they went through investigating again and calling the dentist’s office etc. and I was told that it will take 90 days. This is the third attempt. I think when the time comes, they will start all over again, because on my second attempt, I was even given a reference number as the case had reached sending me a check, but it never came and that is why I called for the third round. Until now they have refused to give a reason for not issuing the refund.

It seems that there is an unspoken alliance between the insurance companies and the providers on the account of the patient. I wonder if medical schools teach law and ethics in conducting business transactions! I have no recourse. Can you help? Thank you.

Sincerely,

Nemat Sharif

Electric bill was SNAIL MAILED to WRONG address. Company never received payment and Solutran/Healthybenefitsplus will not put the funds back on my U Card. I have spent countless hours with healthybenefitsplus customer service to no avail. Each of the numerous reps that I have spoken to tell me something different. There is no real customer service or escalation with this company. It's probably the worst customer service ever. It's inexcusable but uhc doesn't really care because they are so large and roll in the billions. Are their advantage plans that don't use Solutran?

United health care really needs to do something about their current customer service division. Not only were the people I talked to rude, but they were also Wholly inept and seemly unable to look things up or do their job. Perhaps, it has something to do with their broken English and lack of understanding. I will be considering other provider options in the coming year. This was ridicules and I still haven't gotten delivery of my I.D. cards resolved.

This provider does not really cover this part of healthcare, so I had to go for five years without it. My gp put in contact with great therapists but then they parted ways and she was anxious not to cut off contact until I found somone else. I thought I had with United Healthcare telehealth only to be told by the therapist that it was an 8 week program and I needed longer treatment. I finally got UH to send a list of providers which was really short, with one person having a wait list, the second person could not even be located, the third was too eager for my business and I made the mistake of signing on before checking about this provider. To my detriment, I learned that they had a history of unethical behavior, and to that extionsion, United Healthcare.

I have been diagnosed with chronic migraine headaches and my neurologist prescribed a medication called Qulipta to help with these. This medication is to prevent migraines and I had been taking it for 2 months when suddenly UMR denied the medication and stated that it would no longer be covered under my prescription plan. This medication had pretty much gotten rid of the migraines, however now that I have not been able to take the medication for a few weeks I am once again getting daily migraines. When I contact UMR they tell me that the doctor can continue to prescribe the medication, but I would have to pay full price as this is not a covered medication. Unfortunately there is no generic brand of this medication nor is there an alternative. Full price for this medication is over $600 per month. I would find a new company, however this is employer provided medical insurance so I have no other options.

I need to file many complaints against this insurance company. The customer service is awful. Multiples times. I need to talk with someone to go over how many times and hours I have spent with numerous problems. This has caused me and my family so much stress. I have never dealt with such a company that tells people lies and the wrong information. Hours of people not speaking English's and hard to understand. When I need so much help with my husband and his health during this critical time. Giving me mis lead doctors, your information is not up to date in your system causing me to spend hours on a chase. Plus the customer service people do not know what they are doing. Numerous times me and my husband have said please add me to the account. Every time I have to wake him up or stress him out. You have recorded calls I hope so you can see what I am telling you. The one thing that upsets me the most is the wrong information given to us.I would like to talk with someone about this. I am tired of dealing with supervisors that do not help either and tell me no one else to speak too. Not acceptable

I filed for leaving your company on October 06, 2023. I was infprmed that I would be receiving a letter to send to my pensions division showing when I was being released from your customer care/ service. I waited for the 2 weeks, then called back, spoke with a very nice woman she said it should have been sent on the 9th or 10th , yet no letter was sent.My coverage was ended on Nov.1, I've called back several times and been left on hold by 1 woman who was insistent that I had to wait the 2 weeks for a different letter from 10/30/2023,The email I received was not the letter saying when my coverage would end. Im now without coverage ,because someone on your merry end cant do what they were supposed to do. I have all my records, and just as you do I record everything because I have severe memory problems. This is for my use only though, I dont and wont use them that way. The longer I have to wait the more problems I run into. My wife isn't a patient person, and my patience is at an end. Today is 11/03/2023 and that means you are close to 2 weeks past the time I should have received my paperwork. Next place I have to go to of course would be the BBB, then of course the News paper here in Las Cruces, bad publicity and all, I liked your company I really did, but if you treat people like this that are leaving it shows a bad character flaw in you. I dont want that for anyone, and from what pensions has said its not just you folks

I called this morning and tried to place an order. First, I couldn't hear the agent as there was so much talking and laughing in the background! This is unacceptable in customer service! Also, the pricing is so ridiculously high (probably part of the reason why my insurance is so high) and most of the time, items are out of stock! I realize that the call center is in the Philippines but this is no excuse for poor customer service and lack of professionalism! BRING IT BACK TO THE US!

Member Name: Sherrin Baggott

Provider Plan: VADSNP

Member ID: [protected]

Telephone: [protected]

Email: [protected]@hotmail.com

In July we were notified that Coram no longer has a contract with United Health Care and cannot process the nutritional supplement "Kate Farms" for us. As a direct result I reached out to United Health Care (UHC) to determine who it has a contract with so I can get the supplement. I have talked to 8 of your agents and not one of them could or would help. I elevated it to a supervisor, Angel

Anytime I call this line I get incredibly rude customer service agents who try to toss you around like you are worthless. Today, Sept. 1, 2023, the agent I spoke to about issues with online bill pay interrupted my questions and gave me no chance to speak until I demanded to be heard. This agent asked for account numbers and other information without explaining what they wanted - who's the account number? The address for who? I was clearly confused and instead of being kind and explaining what he needed he ignored my questions and said "If you don't have what we need I will end the call and you can call back when you do." ! I was TRYING to get them what they needed but they wouldn't explain or answer my questions so I could get it for him! I never got a confirmation for my bill payment and I don't even really know if the bill payment actually went through! This guy was insensitive, unkind, rude, impatient, and uncommunicative. I felt like me and my problems were worthless and that I didn't matter. The entirety of United Healthcare health insurance is horrible, the regular customer agents too. My case manager, friends, and family have all helped me battle and you know what - WE ARE DISGUSTED.

I do NOT have any coverage with UHS and yet, they withdrew money from my bank account without approval. It would appear that that UHS merely stole the money. The admit that we have no plan with them but refuse to explain with the hundreds of dollars was for and who/how and when they received authorization to withdraw money from my account. I cannot even figure out how the got my bank account information.

January 2022: So, I was feeling pretty good about my health insurance with UnitedHealthcare (uhc.com). They assured me that my shoulder MRI was COMPLETELY covered and I wouldn't have to pay a dime. I was relieved and went through with it.

March 2022: But then, I received a bill for the MRI. I was confused and frustrated, so I called the hospital. They sent the bill back to UHC.

April 2022: I received another bill for the MRI. I was getting really upset, so I called UHC. They told me that in March 2022, MONTHS AFTER my MRI, they changed a rule and now my MRI isn't covered (even though it already happened.) I couldn't believe it!

Next, I sent in an appeal, explaining all the details. But they didn't care and said f*** you, we're making you pay it.

Then, I applied for financial assistance to pay the bill. But they still said f*** you, we're making you pay it.

March 2023: I had no choice but to set up a payment plan for this bill I was being wrongfully charged for. I didn't have the time or the resources to keep fighting them on it, and they knew it. I couldn't afford for it to go to collections and drag down my credit score. I was fully stuck in between UHC behaving in a predatory manner, and the hospital trying to get paid. And now I am forced to pay this bill I was promised wouldn't even exist, even though I make peanuts compared to both institutions.

Don't get me wrong, there are things that I like about UHC. But this experience has been a nightmare for me and other people need to know that this stuff happens. If I have to pay this bill, I'm at least going to make sure others know what is going on so they can make a better choice for their health insurance.

I recently had an experience with UnitedHealthcare (uhc.com) that left me feeling frustrated and disappointed. As someone who relies on medication to manage my health, I was shocked at the amount of time and effort it took to get my prescriptions filled.

The preauthorization process alone took four weeks, with UnitedHealthcare continually requesting additional information from my doctors. Even after receiving preauthorization, I was denied when I tried to fill my medications. UnitedHealthcare claimed they needed to reevaluate the previous authorizations as a whole, and my doctor had to make a direct call to provide the same information all over again. It was a frustrating and confusing process that left me feeling like I was caught in a never-ending loop.

What's worse is that my doctor is now considering whether to accept new patients covered through UnitedHealthcare due to this experience. My pharmacy has also expressed frustration, saying they have never had so much trouble with an insurance company before. It's been two months since I started this review process for medications I've been on for 10 years, and something is clearly wrong with their system.

I don't have enemies, but I wouldn't wish this experience on anyone. UnitedHealthcare has taken my premiums and kicked me right in the berries. I was once on Medicaid, and in my humble opinion, UnitedHealthcare is ten times worse. I would not recommend them to anyone and would advise you to run the other way if you have the option.

I recently signed up with UnitedHealthcare and it has been a complete disaster. I've only been with them for a month and they still can't seem to get my doctor situation sorted out. When I signed up, the sales department assured me that all but one of my doctors were in-network, but it turns out that I can't even see them. It's been a nightmare trying to get in touch with customer service, as there are multiple 800 numbers to call and each one has a minimum wait time of 40 minutes.

I've made over 30 phone calls to try and resolve the issue with my doctors, but it never got resolved. When I went to my appointment, my doctor refused to see me because the insurance wasn't right. They even lied about receiving a telephone call from the insurance company and tried to blame it on billing. However, I know that's not true because billing wouldn't have known my appointment day and time unless they got it from the front office.

If you're looking for insurance during open enrollment, I highly recommend staying away from UnitedHealthcare AARP Secure Horizons Focus Plan. It's been a complete nightmare for me and I'm counting down the days until I can switch to a different provider. Don't make the same mistake I did and end up regretting it for a whole year.