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1.4 464 Reviews

United HealthCare Services Complaints Summary

49 Resolved
415 Unresolved
Our verdict: With United HealthCare Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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United HealthCare Services reviews & complaints 464

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United HealthCare Services - Dental department

Case no. 1: I subscribed to UHC Insurance for a few years. UHC offered dental benefits of ($1000.00)/year. I also had Delta Dental insurance. I informed my dentist then of both insurance policies. In Feb 2023, UHC sent me an explanation of benefits (EOB) regarding my dental work in October of 2022. I called Delta Dental, and they told me that they paid him...

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United HealthCare Services Healthybenefitsplus - solutran - uhc

Electric bill was SNAIL MAILED to WRONG address. Company never received payment and Solutran/Healthybenefitsplus will not put the funds back on my U Card. I have spent countless hours with healthybenefitsplus customer service to no avail. Each of the numerous reps that I have spoken to tell me something different. There is no real customer service or escalation with this company. It's probably the worst customer service ever. It's inexcusable but uhc doesn't really care because they are so large and roll in the billions. Are their advantage plans that don't use Solutran?

Claimed loss: $121.00

Desired outcome: My refund! Better customer service!

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United HealthCare Services Medicare aarp plan

United health care really needs to do something about their current customer service division. Not only were the people I talked to rude, but they were also Wholly inept and seemly unable to look things up or do their job. Perhaps, it has something to do with their broken English and lack of understanding. I will be considering other provider options in the coming year. This was ridicules and I still haven't gotten delivery of my I.D. cards resolved.

Desired outcome: Get people on the phone without an accent who understand English Fluently.

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dswegan
Loveland, US
Jan 20, 2024 1:46 pm EST

This benefits program is the worst operational web site I have ever used and when you go to get help, you can't understand a word these people are saying. Still can't get into my existing account even though I written down the user name and password. The so called techs are enept as supposed experts even if you could understand them. I will be looking at Humana!

I agree with John Willis!

Get people on the phone without an accent who understand English Fluently. It doesn't do a damn bit of good to get help from people who are also lost.

Ridiculous!

Is United HealthCare Services legit?

Our verdict: Complaints Board's thorough examination reveals United HealthCare Services as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, United HealthCare Services stands out for its commitment to quality and security. Clients considering United HealthCare Services should delve into its customer service record to gauge compatibility with their expectations.

United HealthCare Services earns 91% level of Trustworthiness

Perfect Trust Endorsement: United HealthCare Services achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for United HealthCare Services. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of United HealthCare Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Uhc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows United HealthCare Services website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Uhc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up United HealthCare Services and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While United HealthCare Services has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 464 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to United HealthCare Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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United HealthCare Services Behavioral health care

This provider does not really cover this part of healthcare, so I had to go for five years without it. My gp put in contact with great therapists but then they parted ways and she was anxious not to cut off contact until I found somone else. I thought I had with United Healthcare telehealth only to be told by the therapist that it was an 8 week program and I needed longer treatment. I finally got UH to send a list of providers which was really short, with one person having a wait list, the second person could not even be located, the third was too eager for my business and I made the mistake of signing on before checking about this provider. To my detriment, I learned that they had a history of unethical behavior, and to that extionsion, United Healthcare.

Claimed loss: Not yet but I understand I can be slapped with one.

Desired outcome: End the AARP Medicare Advantage Plan. Everything associated with AARP is a scam.

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United HealthCare Services Prescription Denial

I have been diagnosed with chronic migraine headaches and my neurologist prescribed a medication called Qulipta to help with these. This medication is to prevent migraines and I had been taking it for 2 months when suddenly UMR denied the medication and stated that it would no longer be covered under my prescription plan. This medication had pretty much gotten rid of the migraines, however now that I have not been able to take the medication for a few weeks I am once again getting daily migraines. When I contact UMR they tell me that the doctor can continue to prescribe the medication, but I would have to pay full price as this is not a covered medication. Unfortunately there is no generic brand of this medication nor is there an alternative. Full price for this medication is over $600 per month. I would find a new company, however this is employer provided medical insurance so I have no other options.

Desired outcome: I would like the insurance company to reconsider Qulipta as a covered, prevenative, medication for migraine patients as myself.

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United HealthCare Services - Service

I need to file many complaints against this insurance company. The customer service is awful. Multiples times. I need to talk with someone to go over how many times and hours I have spent with numerous problems. This has caused me and my family so much stress. I have never dealt with such a company that tells people lies and the wrong information. Hours of...

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United HealthCare Services - Hard copy of leaving service not sent

I filed for leaving your company on October 06, 2023. I was infprmed that I would be receiving a letter to send to my pensions division showing when I was being released from your customer care/ service. I waited for the 2 weeks, then called back, spoke with a very nice woman she said it should have been sent on the 9th or 10th , yet no letter was sent.My...

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United HealthCare Services Customer service/pricing

I called this morning and tried to place an order. First, I couldn't hear the agent as there was so much talking and laughing in the background! This is unacceptable in customer service! Also, the pricing is so ridiculously high (probably part of the reason why my insurance is so high) and most of the time, items are out of stock! I realize that the call center is in the Philippines but this is no excuse for poor customer service and lack of professionalism! BRING IT BACK TO THE US!

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United HealthCare Services - Failure to respond to service question

Member Name: Sherrin Baggott Provider Plan: VADSNP Member ID: [protected] Telephone: [protected] Email: [protected]@hotmail.com In July we were notified that Coram no longer has a contract with United Health Care and cannot process the nutritional supplement "Kate Farms" for us. As a direct result I reached out to United Health Care (UHC) to...

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United HealthCare Services - Healthy benefits

Anytime I call this line I get incredibly rude customer service agents who try to toss you around like you are worthless. Today, Sept. 1, 2023, the agent I spoke to about issues with online bill pay interrupted my questions and gave me no chance to speak until I demanded to be heard. This agent asked for account numbers and other information without...

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United HealthCare Services unlawful charge to my bank account

I do NOT have any coverage with UHS and yet, they withdrew money from my bank account without approval. It would appear that that UHS merely stole the money. The admit that we have no plan with them but refuse to explain with the hundreds of dollars was for and who/how and when they received authorization to withdraw money from my account. I cannot even figure out how the got my bank account information.

Desired outcome: pay back the money and stop stealing from my account. Oh yeah, a little jail time would be nice as well.

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United HealthCare Services UCard - Alledged payments to Verizon Wireless

In April of 2023. I asked UCard to send Payments to Verizon. They said they sent payment 2 times. Verizon denies receiving the payments. I have since lost my Verizon phone service because of this situation. On June 8th 2023. My UHC Agent Lana Bell [protected]) from Transitions Healthcare called the UCard phone number with me on a 3 way call to try to straighten out this situation. The UCard Rep said she sent an Email proving these transactions today 06/08/23. Which I have never received. This makes me wonder if there could be a Fraud being committed. The reason being the money allegedly sent to Verizon was lost to me. Adding to my suspicion was that I was told by UCard that Verizon sent payment back on 05/03/23, but they didn't notify me until the end of May 2023 and they informed me the money was lost to me.

Desired outcome: Send me a Statement proving the money was sent to Verizon, so that I can prove I told them the truth, and my phone service can be restored.

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Hankster Riggle
, US
Jan 31, 2024 9:36 am EST
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I am having the same problem with my electric biĺl.

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United HealthCare Services Advantage Plans

We have been an in network provider for years. Recently, an audit found that UHC is reimbursing 60% less than Medicare's allowable. We can not reach anyone with UHC to voice our concerns. There are no phone numbers for contracts. We are losing so much money because reimbursement doesn't cover the wholesale cost of most items. What is UHC doing with the amount Medicare is giving them. Are there no regulations for them? Making a formal complaint with the Attorney General as well and contacting my State Reps and Senators.

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United HealthCare Services Group health plan

Our company has been with UHC for several years, and have had been happy with their service, until this most recent renewal as of May 1st. Unbeknownst to us, UHC decided to perform a recertification right at the time of our renewal. It is 10 days into our new plan year, and as result of this process, the UHC is telling our employee providers that insurance is terminated or non-existent, which is unacceptable and causing alot of stress for our employees. They have bee forced to pay things out of pocket, and we have a few pregnant employees that the cost is rather high. there is a safety concern, that if one of our employees needs hospital cre, they will be deemed uninsured and that would be terrible. The complaint that I have is that I hve reached out as well as our broker multiple times over the past 2 weeks, and have received nothing in return. The Risk management team is unresponsive ( 3x left a voicemail). This is a highly critical issue for our company, and we have had no help at all

Desired outcome: Provide the employees their due access to care during this recertification process.

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United HealthCare Services Ignorance, poor, contradictory customer svs, cold callous attitude, don't call us - we call you.

~from the Aug-10, Aug-19-22 & Feb-14-23 phone calls w/ Mary.

1, Wheel chairs, seating cushions & a tub lift the Dr recommended, not LK & Q
We are told; See our PCP (already did that). Keep doing the same thing w/ minimal results

2, Getting Betty to understand diminished capacity (hearing, vision, movements, etc).

3, Caregivers needs to understand the medical system, Emotional support for the patient & the giver to address item # 2. Why does no one at UHC care?

4, Interviews are very hard on patients, causing them to feel low, 3-rd class, substandard or worthless after the interview. (45-min of everything that is wrong w/ them) takes an emotional toll we have a hard time cleaning up the mess / attitude.

5, Navigating the geriatric counseling maze. (since Oct-2020). Zero headway

6, On June-20-22 Mary UHC stated Bettys needs to see her PCP to get an Durable medical RX. ~ We are told to keep doing the same thing over & over.

7, On Aug-10-22 Mary knew nothing about Betty getting an RX for durable medical aids & we need to pay out of pocket.

8, We located a few Durable Medical Devices on the Healthy benefits site. Why tell the cust to pay out of pocket. Why did a UHC rep not offer this.

9, Oct-23-22, Jessica drafted an Email to Harmony (a sup). (Not Crystal) requesting new coordinator. As of Feb-20-23, no feedback, no change. Worker dumped Betty.

10, Why force us 2 answer questions w/ a yes / no when they not apply to our thinking. IE; resuscitation.

11, We decline & still pressured (the law says) into sharing vaxx status.

12, Many UHC departments pushing in-home visits even tho it causes emotional distress.

No one around to assist / mitigate the mess this leave in it's wake.

13, Don't like it? Call the Ombubsman, Maybe they can assist w/ Betty & family dynamics.

14, On Feb-14 we reported to Mary, Betty lost most remaining hearing around Feb-5.

We are informed; No change in Bettys condition, no increase in hrs.

15, We are repeatedly informed. See a PCP for way to often. It fails & we get no where.

16, Betty will NOT go to a PCP so often. Who helps clean up the mess in the wake it creates?

17, Quarterly interviews, who cleans up the mess after the interview?

18 Marys colorful Email footer reads...

OUR UNITED CULTURE The way forward Integrity | Compassion | Relationships | Innovation | Performance

19, In Aug-2022 we asked UHC for new eyes on Bettys case. Matter was abated.

20, In Feb-2023 we asked the status of new eyes after Betty had an emotional reaction to the Feb-14-23 interview. As of Feb-20-23 (?) Mary abruptly quits as Bettys coordinator w/ no warning, no warm transfer to a new worker. Just dumped. As of this Email, still no clear answer who is the new worker (as we go more months of silence w/ out many services). How is this abuse considered. Integrity | Compassion | Performance?

19, Trading physical symptoms for emotional / mental conditions? Why pass the buck?

20, Refusing to offer bidirectional communications. Don't call us-we call you. Few call back.

21, UHC leaves message with no clear / viable way for us to reach back.

22, UHC reps refusing to give the contact info for various UHC reps who do call us.

23, We have been asking UHC, is the May-10-23 appt still on? As of this Email, the questions has been abated. Leaving us hanging again (2-months)

24, Mary forcing us to pic generic (one size fits all) DNR questions.

25, A contact to confirm we are getting (and billed) for 5-hr per week for in-home care?

26, UHC reps all refusing to assist us in using the UHC teli-visit system.

27, Many reps at UHC admit grievance 'result' ltr are dismissive / abating the concerns in the grievance. As of this Email. Still no clarity or resolution.

28, Funneling and forcing us to used class 2 carcinogenic devices (Per W.H. O.) or they make life very difficult / refuse to do business w/ us.

ID'ed or not. Why are most of our questions and concerns abated, ignored or left unclear. We not need to be ID'ed on some queries. Even if we are ID'ed. It becomes a don't call us – we call you. When some one does contact us we have no way to get back to them as UHC claims 'it's policy'.

Desired outcome: Better lines of communication, clear, honest, non-contradictory answers. (not leaving us hanging on copious matters). Accountability for the confusing advice.

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United HealthCare Services OTC order United Health Care First Line Benefits

I placed an order on Jan 26, 2023 and still have not received it. I have contacted the FirstLine and United Health care several times and get the run around that they are behind in processing. Escalation tickets have been put in numerous times and nothing happens. Every time I call it is a waste of time and effort because I get the same BS. I have been put through to supervisors that have the same line of BS and have absolutely no authority to do anything by read a script. I want my products shipped to me as promised. They had no problem charging the UHC account and my credit card for the additional costs but can not ship me the products. The card that has been issued never works when I go to the store to use it so it leave no other way to use it other than to place an order with First Line Benefits they used to be easy to work with but not any loner.

I want the products that were ordered and paid for I should not have ti wait over 3 months to get them.

Desired outcome: I want that I paid for and not have to continue to wait for it or to deal with incompetent representatives that can hardly speak English and read from a script..

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United HealthCare Services Health insurance

Sun, Apr 16 at 11:45 AM

We have COBRA through United Health Care. We were notified on Friday April 14 that our insurance had been cancelled effective March 31 when my blood pressure medicine did not arrive. Instead I got a note that indicated we did not have coverage. We have paid our COBRA payments every month-in fact we pay a month in advance-only to have UHC cancel our insurance. This is illegal and I need an answer from you. Here is the cobra payment information:

Transaction Identifier Due Date Coverage Month Amount Transaction Type Transaction Date Actions

1131114 $1,387.82 Payment 4/12/2023 Receipt

Here is my account with UHC. Here is your company telling us we have been cancelled:

Kelly McCall

[protected]

Hello, Kelly

Medical Coverage Information

My Coverage: Ended 03/31/23

More Details

Plan Name: Choice Plus

Group/Acct#: 0706577

Member ID: [protected]

They obviously cancelled for NO REASON.

Kelly McCall

Desired outcome: Want my health insurance reinstated

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United HealthCare Services OTC healthy benefits plus utility payments

Since March 1st 2023 Solutran whom is contracted by UHC to make Utility Payments to various vendors for the UHC Clients is refusing to issue checks to the same Heating Fuel Vendor that they paid $200 Checks to in January and February of 2023. On March 1st 2023 Solutran stated Sharp's is no longer in the approved vendor database and therefor can not issue a payment to them for my heating coal fuel. Adding a vendor is not allowed on the (healthybenefitsplus.com) website as the button to do so has been deactivated. Solutran told me they are not allowed to add a vendor either. I filed 6 Complaint Tickets in March 2023 and 1 in April 2023 with Soltran. None of them has been resolved. I filed an official complaint with United Health Care in April 2023. My Navigator has told me she was told by management that Sharp's will never be added back to the database. That means no more help with Heat. I have filed complaints with my Assembly, Senator, and Congressman's Offices. I urge everyone to do the same as there is strength in numbers. The more phone calls with complaints, the better. I filed a complaint with the NYS Attorney General Consumer Fraud Division by phone, and they sent me the complaint form. I have also contacted the Insurance Board and they are providing me the forms to file a Fraud Complaint against UHC and Solutran. I urge everyone to do the same. Please be persistent and do not give up. UHC has committed unacceptable fraud against its members. The contract is from January 01, 2023 to December 31, 2023. The UHC Insurance Company can not make any changes during any calendar contract year. This is the biggest Fraud Case I have ever seen.

Desired outcome: Pay my coal heating vendor $200 to Sharp's for March 2003 and every month thereafter when I ask you to do so.

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United HealthCare Services U-Card not paying Utilities as Promised!

U.H. issued me a U-Card that states I can also pay my Utilities! For 01/23 and 02/23 they sent checks to my utilities (water, natural gas, sewage) with no problem! Now they give me the run around and delays why they can't do it Now?

Members All over the country have the same problem and nothing has been solved! U.H. needs to get the Glitches out of this U-Card program and pay our Utility bills as promised!

Desired outcome: Please go back to sending checks to our utility companies or send us a Visa or M/C so we can do it ourselves!

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L k Scott
, US
Aug 17, 2023 11:12 am EDT
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I am having the same problem. I don’t see why checks even need to get involved. I pay all of my other bills online every month with no problem and they come out of my bank the instant I request them to do so. It takes a matter of minutes to pay the bills. Why does it take a whole team of experts 7- 10 days to do it.? I had been using the OTC benefits/Ucard to pay the bills the last 4 months with no problem and all of a sudden they stopped. I call them and they say they can’t help me out unless I have a disconnect notice. That makes no sense. If they could help you then, why not now, before it gets disconnected. They make you reliant on it. Then the pull the rug. Now my good credit with AES is ruined. Good luck to all everyone who has to deal with this.

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Painiac2
MASONIC HOME, US
Jun 09, 2023 5:16 pm EDT
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So far i have had good luck with electricity bill payment. Food and OTCs ordered from the skimpy catalog are a different matter. I am a homebound senior completely dependant on internet shopping. Food is grossly over priced. Much of the time the basics are not available. Deliveries are often left downstairs on the front porch with no notice. I need delivery up to the apartment. UH says it is a Walmart problem. Walmart says it is a Door Dash problem. Door Dash says its a driver problem.

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flyboydale54
Antwerp, US
Apr 11, 2023 5:24 am EDT
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Since March 1st 2023 Solutran whom is contracted by UHC to make Utility Payments to various vendors for the UHC Clients is refusing to issue checks to the same Heating Fuel Vendor that they paid $200 Checks to in January and February of 2023. On March 1st 2023 Solutran stated Sharp's is no longer in the approved vendor database and therefor can not issue a payment to them for my heating coal fuel. Adding a vendor is not allowed on the (healthybenefitsplus.com) website as the button to do so has been deactivated. Solutran told me they are not allowed to add a vendor either. I filed 6 Complaint Tickets in March 2023 and 1 in April 2023 with Soltran. None of them has been resolved. I filed an official complaint with United Health Care in April 2023. My Navigator has told me she was told by management that Sharp's will never be added back to the database. That means no more help with Heat. I have filed complaints with my Assembly, Senator, and Congressman's Offices. I urge everyone to do the same as there is strength in numbers. The more phone calls with complaints, the better. I filed a complaint with the NYS Attorney General Consumer Fraud Division by phone, and they sent me the complaint form. I have also contacted the Insurance Board and they are providing me the forms to file a Fraud Complaint against UHC and Solutran. I urge everyone to do the same. Please be persistent and do not give up. UHC has committed unacceptable fraud against its members. The contract is from January 01, 2023 to December 31, 2023. The UHC Insurance Company can not make any changes during any calendar contract year. This is the biggest Fraud Case I have ever seen.

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T Stardust
, US
Apr 11, 2023 10:08 am EDT
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Flyboydale54 has hit it right on the nail, only pressure from U-Card members can correct this utility payment problem! UHC already knows we are getting Jacked and it seems they don't really care! All members need to complain to the Center for Medicare and Medicaid Services because they have the power to correct this issue!

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United HealthCare Services UMR insurance

I'm very disappointed in this insurance company! I had what I thought was a simple question, and they gave me a runaround for over two hours! I do PT for my back, I go to the same place at the same times each week for the same treatment from the same provider. Yet, UMR is paying different amounts for my treatment. I've already met my deductible so I'm at the 50% portion of the benefits so each payment should be the same! I spoke to five different people and not one person could explain why the payments are different! One person even told me to call Multiplan which is ANOTHER INSURANCE COMPANY! What the hell? Two companies and still no one can help me. All I want is consistency. This is why healthcare is so expensive, its supporting this scam of an industry called insurance. UMR finally told me to file an appeal. What?! You can't answer my question so you're putting it back on me to appeal the claims?

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United HealthCare Services contacts

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about United HealthCare Services. Discuss the issues you have had with United HealthCare Services and work with their customer service team to find a resolution.