Umr is garbage and comcast/nbc/universal switched to it in 2025 for not only medical but also for mental health and it is a nightmare! Comcast/nbc/u used to use compsych, a fantastic mental health company that covered their employees and their families. Now, they use umr which is so awful! They do not provide access to speak with representatives for providers (I am both, a member and a provider) they are so disrespectful to providers. And... They pay less to providers. They forget that no providers, no members! No wonder people are so darn enraged in the us! This just is criminal!
Recommendation: STAY AWAY if you can!!!