Unified Global Solutions

On the UGS Website, they "promise to deliver impassioned care for your business communications," as well as claiming to provide "Obsessive Customer Care, Every Account is Important", How I wish those were true statements! We have been a deeply and increasingly unsatisfied UGS customer for nearly a year. We signed their online signature 5 year "contract" sight unseen, while our salesman was assuring us there wasn't a contract at all, and that we could cancel if we didn't like it. The phone system UGS is incompatible with our internet provider (Google), and will not work properly unless we switch providers. As the Google engineers have pointed out, UGS should NEVER HAVE SOLD US THIS SYSTEM. It would never have worked without issue in our office. UGS Management has taken the position of blaming Google for the issues, even after conference calls with both UGS and GOOGLE engineers re: the problem. I trust the unwavering and consistent position of the Team at Google about why UGS's system doesn't - and won't - work with Google's equipment. The head of UGS even went as far as suggesting that the engineers at Google don't care to do their jobs! We have been through most of UGS's tech employees (several turnovers in 2020), as well as the members of their top management, in an attempt to get our phones and fax machine to work properly in our small office that requires HIPAA compliance. UGS has already been paid for the entirety of our contract and after a year of trying to reason with them about our need for a consistent product, they remain unwilling to let us out of said contract (unless we pay it in full), or offer us any option short of having to switch internet providers. Square One: from the moment their salesman walked in, UGS was made aware that we were unwilling to switch from Google. Period. Over the last year, UGS has proven themselves to be focused primarily on their contract scam, repeatedly defending their contract over our concerns for the function of our office. I have asked at every level to be released, even from ***, who also points to the solidness of their contract. Icing on top? We were never even told there was a *** Company involved! I have taken this to the top in each UGS department, but their bottom line is to explain the validity of their iron-clad contract. We signed it so we are bound to pay for it, regardless of whether it works or what their salesman told us. It feels criminal. I wish I was able to leave my contact info so that any potential customers could review the months-long string of emails and the abject dismissal of responsibility from UGS's top employees. Their own words do it more justice than I can effectively convey here. Why did I wait so long to write this review? Because I hoped I could eventually get someone there to demonstrate the claims made on their website and make it right for our small medical office. THIS IS A LOT OF MONEY. UGS has lied to our faces, taken our money, and delivered a product that doesn't work. I hope others won't make the same mistake. I'd like to think UGS is a pleasant partner if their product will actually work in your office. If it doesn't, you will be pointed to the terms of their contract you may not realize you signed, which is valued WAY beyond customer satisfaction. BUYER BEWARE.