UnderArmour

Dear Sir/Madam,

I called the OKC city Under Amour outlet store on Monday November 30, 2020, and spoke to an employee named Nathan who advised me that they had women's long sleeve base layer 3.0 in the store. I live approximately ninety miles away from the outlet store. I asked him too make sure they had women's base layer 3.0, before we travelled such a distance and would he please put one behind the counter for my wife. He agreed to do so.

We drove the distance paying two tolls to get to the city to only find out he put a base layer 2.0 on hold for us. We had previously shopped on Black Friday and bought two base layer3.0's. We wanted to take advantage of the 50 percent off he said was still available that day on November 30, 2020, so we made the trip to pick my wife's base layer up. To our surprise they did not have any base layer3.0, after telling us they had one set aside for us. They did not offfer to compensate us for our time and effort in making the trip. They could have at least offerred us a store disscount on our next purchase. But, they did not seem to care that we had deiven all the way there to specifically pick up an item they told us they had set aside for us.

We spend alot of money on Under Amour products and expect courteous and professional conduct, when your employees work with the public. It reflects poorly upon management to allow such behavior to continue. Please take the appopriate actions to rectify this situation. A store discount would only seem right and just.

Sincerely,

(sgd) Dannie Wolf